Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
Leider gibt es heute für unsere Business Class Gäste nichts zu essen! Die Stewardessen schämten sich, die Eco feixte!
There was no food, just water. Old plane
The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Lufhtansa app does not work well
Das Boarding ist bei Lufthansa auch nach zwei Jahren Corona immer noch eine Katastrophe. Keine Ansage der Gruppen, so das alle gleichzeitig zum Boarding rennen. Das gleiche beim Aussteigen. Volle Gänge keine Ansage über einen geregelten Ausstieg. Leider kümmert sich die Lufthansa offensichtlich wenig um die Gesundheit der Passagiere.
Für einen Linienflug ok. Hygiene voll in Ordnung. Alles in Allem schon ganz gut.
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Negativ: "Bereitstellung von Einreiseformulare Mexiko (Nutung der Flugzeit für das Ausfüllen)"
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Negativ: "Wie kann man in Zeiten von "Corona" das Flugzeug komplett voll belegen und dann mit "Vertrauen" und "We care for your health" werben? So bekommt man verlorene Kunden bestimmt nicht dazu, wieder öfters zu fliegen... :-("
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"
Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."
Negativ: "Essen wurde nicht ausgeteilt"
Positiv: "Ruhiger Flug - in time"
Negativ: "Zu früh :-)"
Negativ: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Positiv: "Service was good. Flight attendants were friendly"
Negativ: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Positiv: "Nette Crew"
Negativ: "Saukalt an Board. Erst nach fast der Hälfte des Fluges ist es gelungen, die Temperatur so einzustellen, dass es angenehm war. Das Gepäck ist mal wieder nicht mitgekommen. Lufthansa wird immer nachlässiger..."
Negativ: "Not much legroom and no tv’s on a 10-hour flight"
Positiv: "everything from the boarding and check-in process to in flight comfort."
Negativ: "Getränkeauswahl sehr klein"
Negativ: "Space was limited"
Positiv: "Nice touches like pillow and blanket, lots of movies and hot meals."
Negativ: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Positiv: "I liked that we got served a lot of snacks and food :)"
Negativ: "Nothing honestly! Smooth flight :)"
Negativ: "food screens"
Positiv: "guter Lufthansa Standard"
Negativ: "KEIN WiFi... 2019... really?"
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "Neues Flugzeug, gutes Angebot an Bordunterhaltung, sehr freundlicher und angenehmer Service"
Negativ: "Nichts zu beanstanden"
Positiv: "Sauberes, neues Fluggerät"
Negativ: "1. Dauernder Gatewechsel. Zweimal wurde das Gate gewechselt und zwar nicht mal auf derselben Ebene, sondern sogar in einem anderen Terminal und der Flieger hatte auch noch mehr als 1 Stunde Verspätung. 2. Das Essen war für eine Businessclass und einen mehr als 2 stündigen Flug eine echte Zumutung. Kalte und geschmacklose Vorspeise."
Positiv: "Personal an Bord war trotz Verspätung aufmerksam- der Pilot liess sich sogar zu ein paar spassigen Bemerkungen hinreissen."
Negativ: "Der Flug ging 1 Stunde verspätet, weil die Maschine schon verspätet aus München kam. Am Gate gab es zunächst überhaupt keine Info/keine Ansage. Über die Verzögerung wurden die Gäste erst durch eine SMS informiert. Es dauerte dann ca. 30 Minuten bis die Dame am Gate sich eine erste kurze Ansage abgerungen hat. Das Boarding dauert schließlich auch unendlich lange/ Maschine war komplett ausgebucht. Besser wäre gewesen, von hinten nach vorne die Maschine zu füllen, nicht kreuz und quer durcheinander, bis jeder dann sein Gepäck verstaut hat - das kostete zusätzlich Zeit."
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Selten einen guten und reibungslosen Flug gehabt wie eben mit Lufthansa. (Sonst meist BA, Easyjet oder Eurowings) Gab ein leckeres Pausenbrot (Salami oder Käse) und Getränke. Heutzutage nicht mehr selbstverständlich. Flug war pünktlich, trotz 25 min Taxi in LHR. Bequeme Sitze und sauber! Verständliche Durchsagen in angemessener Lautstärke (DE und engl), bin überrascht. Angenehme Kabinentemperatur (auch nicht selbstverständlich)"
Negativ: "Leider startet Lufthansa vom Terminal 2. Liegt ungünstig, wenn man mit Auto oder Bus an-/Abreist, weil erst der ganze Flughafen umfahren werden muss. 8kg Handgepäcksregelung ist echt nicht zeitgemäß und eine schickane. Mit Laptop, Tablet, Rasierer, Ladekabel und 1x Wechselkleidung knackt man das ganz schnell. Lufthansa Group ist bei manchen Flügen penibler als Ryanair! Es müssen ja keine 23kg sein, aber selbst KLM bietet 12kg."
Positiv: "Crew war sehr aufmerksam"
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Personal war sehr freundlich"
Negativ: "Sitzplatz wurde ohne Nachfrage abgegeben Gürtelschnalle mit Kaugummi versehen Boarding wegen scanvorgang und Türöffner extrem langsam"
Positiv: "Alles war sehr gut. Besatzung war sehr freundlich und der Flug verlief komplett problemlos und pünktlich."
Negativ: "Natürlich war nicht viel Verpflegung an Bord, aber für einen Kurzstreckenflug und zu diesem Preis ist das auch absolut in Ordnung."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Positiv: "Smooth boarding."
Negativ: "The cramped seats, not a lot legroom and people complained once you reclined."
Positiv: "Pünktlich gestartet und alles in allem ganz okay"
Negativ: "Super altes Flugzeug"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Ich bin sehr zufrieden. Nur war mir etwas kalt im Flugzeug.
Ich wurde ungefragt umgebucht, hab meinen gebuchten Flug davon fliegen sehen, obwohl ich beim Boarding stand. Dort wurde mir nämlich gesagt ich sei jetzt in einem späteren Flieger und der wurde dann gecancelt. Bin in London gestrandet.
Positiv: "Welcoming, hard-working crew who served a 3-course cold meal in Business Class in what was just a 30-minute flight. We landed at least 10 minutes ahead of schedule."
Positiv: "freundliche crew"
Negativ: "sehr eng"
Positiv: "Smooth boarding process"
Negativ: "Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them."
Positiv: "Crew was great; super easy boarding process; flawless take off and landing."
Positiv: "Freundliches Personal, sauber und modern wirkende Flugzeuge, pünktlich. Bordverpflegung nur gegen Bezahlung, aber sehr fair bepreist."
Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"
Positiv: "Plane was new and good"
Negativ: "Flight was 4 hours delayed"
Positiv: "Very old aircraft. Looked extremely run down and many things were broken."
Positiv: "Schönes Flugzeug"
Negativ: "Einchecken sehr kompliziert"
Positiv: "Ja die Crew war nett. Sitze waren bequem, aber zu Eng."
Negativ: "Check-In in London war Unübersichtlich. Man muß Gepäck selbst einchecken. Dann muß man schauen wo ist der Zoll. Dies war in Düsseldorf viel besser."
Positiv: "The crew."
Negativ: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Negativ: "Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished."
Negativ: "Verspätung - Ankunft um Mitternacht"
Positiv: "Guter Service und kompetente Crew"
Negativ: "Probleme beim Boarding mit meinem Online Ticket. Die Dame am Schalter war sehr gestresst und hat mir daraufhin einfach einen anderen Sitz zugeteilt. Sehr verwirrend!"
Negativ: "It was an older plane with no frills. No power cords, tv monitors. The seats were old and didn’t function properly"
Positiv: "Passt scho"
Negativ: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Positiv: "Freundliches Personal"
Positiv: "Das wir endlich losfliegen konnten."
Negativ: "Verspätung die nicht mal gemeldet wurde, sondrn ich es nur per zufall gesehn habe!"
Negativ: "Kafee war eine Brühe"
Positiv: "Nette Besatzung"
Negativ: "Veraltete Bordunterhaltung, unbequeme Sitze"
Negativ: "Nach leichter Verspäung des vorangegangenen Fluges, gab es keinerlei Unterstützung, um zügig zum Anschlussflug zu gelangen, obwohl ich aktiv mehrere Mitarbeiter auf die Dringlichkeit eines schnellen Transfers angesprochen habe. Es gab kein Interesse zu Helfen, keine Entschuldigung und keine Erklärung. Beim Sannen der Bordkarte vorm Security Check wurde elektronisch angezeigt, dass ich mich an den Kiosk wenden sollte. Dort wurde ohne Worte, Erklärung, Entschuldigung oder Hilfe umgebucht und eine neue Bordkarte ausgedruckt. Solch ein Desinteresse an Unterstützung habe ich bisher noch nie erlebt. P.S. Ich spreche fließend englisch, es war also keine Sprachbarriere."
Positiv: "Warm welcome, on time and comfortable"
Positiv: "Pilot hat 15min Verspätung aufgeholt und der Flug landete pünktich."
Negativ: "Keine Getränke. Wenigstens Wasser kostenfrei wäre wünschenswert Sitzabstände sehr eng bei der neuen Kabine. Boarding war Recht chaotisch trotz Gruppen Einteilung."
Positiv: "ALles sehr unkompliziert und koordiniert."
Negativ: "Notausgang sehr eng, nur kostenpflichtige Getränke in"
Positiv: "The staff on the plane could not have been more professional, courteous, and helpful. Not only did they serve me well, but perhaps even more importantly, they created a great atmosphere in the cabin with the cheerful, playful rapport they had with each other. I wanted to take them all out for a drink afterward!"
Negativ: "How they kept us in the plane for 4 hours and accomodated the people these passengers while others with international transfers missed our flights"
Positiv: "Flug war i.O."
Negativ: "45 Minuten Verspätung beim Abflug und 30 Minuten Verspätung beim Aussteigen nach der Landung da keine Andockstelle in LHR frei war; massive Probleme bei der Verstauung des Handgepäcks."
Positiv: "Gefallen hat mir das Bording.War ruhig und übersichtlich auch mit der Sitzplatz Zuweisung."
Positiv: "Perfekt always in time"
Positiv: "British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London."
Negativ: "We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin."
Positiv: "boarded and landed on time. staff was nice."
Negativ: "i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!"
Positiv: "Pünktlich, Koffer angekommen, guter Preis"
Negativ: "Zu langes warten im Bus und keine Ansage, zu frühe Boarding Zeit. Gestresste Passagiere dadurch"
Positiv: "Das Flugpersonal war ok und der Flug war auch "Just in Time"."
Negativ: "Kein Snack oder Trinken ohne Bezahlung"
Positiv: "Flug verspätet."
Negativ: "Platzangst, keine Möglichkeit Handy aufzuladen am Sitz"
Negativ: "Too many delays"
Positiv: "Kaum Platz an den Beinen. 1h Verspätung"
Positiv: "1,5h Verspätung."
Negativ: "Zu enge Sitzplätze Bei so großer Verspätung wäre ein kostenloses Trinkangebot angebracht gewesen."
Positiv: "Speedy boarding process, very polite staff, good food."
Negativ: "Very small serving of drinks, not a lot of entertainment on offer."
Positiv: "Ease of boarding"
Negativ: "Da die App von British Airways nicht funktionierte wurde kein Boarding Pass generiert. Das Personal am Check in Schalter verweigerte darauf hin die manuelle Ausstellung eines Boarding Pars obwohl das Flugzeug noch im regulären Boardingprozess befindlich war"
Negativ: "leichte verspätung durch wetter"
Positiv: "Price was goo £200 cheaper than the BA price"
Negativ: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"
Positiv: "The reclining seat in Club section was a wonderful experience"
Negativ: "British food still lacks taste."
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Guter Service"
Positiv: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."
Negativ: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "They got me home"
Negativ: "Flight was delayed 2-3 times with no explanation. The food in the gate was trash . After boarding we waited on board for over a hour before take off , during which time someone was duct taping the inside of the plane together and I sat on a broken seat . The single flight attendant refused to take trash from people who didn’t finish their beverage . While the plane was reversing there was a huge bang and the plane shook as if we hit something . I observed gate agent repeatedly tell customers that she couldn’t help them find out if their flight was delayed and to just look at the computer board ."
Negativ: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Negativ: "Put on Turkish air landed 12 hrs late lggage still missing"
Positiv: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Negativ: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Negativ: "The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays"
Positiv: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Negativ: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Positiv: "The seat beside me was vacant, so I had extra room."
Negativ: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Positiv: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Negativ: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
Positiv: "The extra $50 seats were roomy."
Negativ: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "The flight was a little late due to weather but everything else about the trip was smooth and painless."
Negativ: "The leg room was just adequate. The food was good but nothing too great."
Negativ: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Positiv: "Ease of service and efficiency."
Negativ: "few movies"
Negativ: "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"
Negativ: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."
Positiv: "Excellent value for Economy flight"
Negativ: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."
Positiv: "Comfortable flight, very pleasant cabin crew."
Negativ: "No flight entertainment at all."
Positiv: "It was OK but it had to be better than the flight to Canada which was delayed 24 hours (just for bad measure). It's a cheap flight and AC warn that the "in seat" screen is no longer provided so criticism on this basis is a bit silly. I noted that the free iPads in Premium Economy provided more films but they were so dated!!! Food in PE was much better as was the general service. It cost quite a bit in the "Auction" but it was worth it I think."
Negativ: "This relates to the outward trip when we only found out at the check-in that the plane was postponed to the following day. OK, we were put up in a hotel for the night but 24 hours there was not the best day of my life. I wasn't too impressed with the hotel."
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "Their sympathy for our atrocious wait was, free pop and water, and some pretzels. $30 meal vouchers at the limited options gate area, which could only be used towards a meal (really? no where else?). Here's a were sorry email and a discount on your next flight with us. I have yet to see how much the significant cost for that discount but my expectations of Air Canada are very low."
Negativ: "That delay was horrendous, I spent 10 hours at an airport. I woke up so god damn early to get there because of news spreading the worries of people waiting at customs immigration to the U.S. it only took us 40min to get through and the flight delay notice was given an hour and a half before departure. We couldn't even sleep on any benches because they were all designed for individuals to sit. It wasn't until our gate location moved to the end of that area was there any carpeted floor space to sleep on. On the flight, economy seating was very tight with limited leg room, and best of all our seats had no window, literally every other row in our section had a window. Air Canada handled this stressful event very poorly, once they figured out bringing a new air craft hours later, and everyone moved to the new gate area, all the attendants had left from their gate post until 40min before the flight which was hours later."
Positiv: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Positiv: "Smooth ride. Friendly and professional crew."
Negativ: "Very uncomfortable seats. Wasn't able to recline seat because the passager behind complained that the seat was in her face."
Positiv: "Of the five planes we were on, all but one had comfortable seating (I'm 6'1" tall)"
Negativ: "The lady helping us through the Toronto airport between flights made my wife cry. We had to stop to go to the restroom on the way to our gate, and the lady complained when I waited to go in after my wife came out. I told her I was going to do that, but she was apparently pre-occupied when I told her, because she was looking right at me when I said it. I then told her that I had let her know that was my plan, but she denied it, then told my wife she was just one of a hundred people. This left my wife in tears. This was a stain on an otherwise good flying experience, but it' tarnished the whole."
Positiv: "The flight attendants were very professional and accommodating."
Negativ: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Positiv: "At fisrt the flight was over booked. Once we had boarded their was a technical issues with the aircraft, we had to sit in our aiys with nothing to do for just under 2 hours. With this delay in mind their was no form of a free drink as a mini compensation. They had no choice of food."
Positiv: "That even though there is a delay, we still made it around the same time"
Negativ: "That there was a delay in the first place"
Negativ: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Flight was good. Left a bit late but made up time"
Negativ: "Security took nearly an hour to get through even though it didn't look very busy."
Positiv: "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
Positiv: "I think cost me without needing to go back and forth"
Negativ: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Positiv: "Very helpful crew and staff assisting with golf buggy ride"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience."
Negativ: "I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours."
Negativ: "The crew waited so long to start selling food. Then, by the time the cart got to where I was sitting (only halfway back) they were already sold out of the two things I wanted to buy. The tea they served was the dregs from the bottom of the kettle, nasty and bitter. There was no "entertainment," except a crew member renting out a couple of ipads that connected to the wifi. The luggage compartments are oddly shaped so that you can only put your luggage in the long way. It a misuse of space. A lot of people had a hard time finding any place to put their bags. During takeoff, one of the luggage compartments opened up twice."
Positiv: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Negativ: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"
Positiv: "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
Negativ: "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
Positiv: "One person assisting passengers whose flights had been canceled was gracious and skillful."
Negativ: "My flight, 370 was canceled. Initially, one of the AC staff at customer service was overwhelmed and impatient. The next flight was delayed by about seven hours. My baggage didn't arrive in Toronto. I found it extremely difficult to learn where the baggage could be, spent hours on hold with Air Canada and then Dynamex, and waited four days to receive my bag. I was with about 100 people at a summer camp. The staff created a funny skit about AC, Dynamex (sp?) and the endless "your call is important to us" tape recording. I understand that flight plans must be canceled and changed due to weather, but AC relies too heavily on automated "service.""
Negativ: "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
Negativ: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"