Negativ: "Selecting seats online"
Positiv: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Positiv: "Perhaps the most courteous airline I’ve experienced."
Positiv: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Positiv: "Really good service."
Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"
Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."
Positiv: "Great experience overall"
Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"
Positiv: "Friendly attentive staff."
Negativ: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Positiv: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Negativ: "Entertainment - didn't have to many movies I liked. Food was ok."
Positiv: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Negativ: "The food was okay but not great."
Positiv: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Negativ: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"
Positiv: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Negativ: "The seats are kind of flat."
Positiv: "Excellent service. Good food. Great entertainment selection."
Negativ: "No free WiFi"
Positiv: "All the service was good."
Negativ: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Positiv: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Negativ: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Positiv: "The crew was nice."
Positiv: "Nice once I got on the plane"
Negativ: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Positiv: "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
Negativ: "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
Positiv: "Staff are super kind."
Positiv: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Negativ: "I suppose the food could be better."
Positiv: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Positiv: "Cheap prise"
Negativ: "Food and entertainment"
Positiv: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Negativ: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Positiv: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Negativ: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Negativ: "The seat in this airplane was downright uncomfortable."
Positiv: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Positiv: "People the staff was nice and tried to be helpful"
Negativ: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Positiv: "Food and entertainment is great."
Negativ: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Positiv: "Crew are nice, helpful and polite"
Negativ: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Positiv: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Negativ: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Positiv: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Negativ: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Positiv: "Almost everything was good"
Negativ: "Check in was complicated."
Positiv: "Very kind flight attendants with amazing service!"
Negativ: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Positiv: "Flight was very good - enjoyed meal and entertainment"
Negativ: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Positiv: "I like the food, service, and punctuality."
Negativ: "Nothing I do not like"
Positiv: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Negativ: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Positiv: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Positiv: "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Positiv: "Was able to request a gluten-free meal for the flight"
Positiv: "The middle seats were seperated, so I had my own arm rests"
Positiv: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Positiv: "ANA food and service is awesome"
Positiv: "Best service ever provided by an airline"
Positiv: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Negativ: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Positiv: "Crew is always awesome on ANA flights"
Positiv: "ANA service is always great. Always my first choice."
Negativ: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Negativ: "I tried to cancel the flight one day prior - but impossible to reach any one at Air China despite phone calls to multiple Air China hotline numbers found on the Internet. Calling the agency Lastminute.com that had sold the ticket was not helpful either - they stated that they had no control over the ticket in the last 24h prior to departure and were unable to provide any assistance and no information how to activate the insurance purchased prior. Very dissatisfying experience. I take over 50 flights a year - worst assistance experience ever."
Positiv: "on time, friendly service"
Negativ: "cannot think of anything"
Positiv: "Friendly staff."
Negativ: "Movies could have more selection."
Negativ: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Positiv: "Flight is okay when it is on time."
Negativ: "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."
Positiv: "Professionalism of the staff. The whole process was smooth."
Negativ: "Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in."
Negativ: "One of my luggage did not make it"
Negativ: "Diesen Flug habe ich auf Grund des vorangegangenen verspäteten Fluges versäumt. Leider habe ich weder eine Erklärung noch eine Entschuldigung erhalten, sondern musste mein Gebäck neu einchecken und war alles in Allem über 30 Stunden unterwegs. Bisher ohne Stellungnahme einer Airline ...."
Negativ: "Ich wurde aus unerfindlichen Gründen auf einen früheren Flug umgebucht. Dieser hatte soviel Verspätung das er später als mein ursprünglicher Flug startete. Leider habe ich dadurch meinen Anschlußflug in Peking verpasst und wurde erneut umgebucht und habe dann über einen Umweg nach Zürich mein entgültiges Ziel erreicht."
Positiv: "Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!"
Negativ: "I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt"
Positiv: "Diesmal leider nichts!"
Negativ: "Der Service war unterstes Niveau. Angefangen vom Boarding, wo man jugendliche Traveller vor Familien mit kleinen Kindern das Fugzeug „stürmen“ ließ. So ging es leider weiter, ständige, sich wiederholende Durchsagen, viel zu warme Heizung, was mit „ Vorschrift bei Nachtflügen“ rechtfertigte."
Negativ: "Flight was 4 hours delayed with no explanation or access to WiFi given."
Positiv: "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
Negativ: "Would have been nice to have some fruit."
Positiv: "My flight was delayed and we couldn’t get our connecting flight. They managed to send us with a direct flight the same day."
Negativ: "Air China has a poor online update for the flight status."
Negativ: "Flight was 2 hours late. No information on why. Food was poor. Seats were very uncomfortable. People very pushy."
Positiv: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Positiv: "New plane Alert crew Comfy seats in economy Excellent cabin service on 12 hr flight"
Negativ: "Awful food even when Muslim meal ordered before"
Positiv: "Sometimes the flights are half-empty, meaning you can get a full row to yourself if you're lucky."
Negativ: "The seats were very cramped for an international flight and half of the foot space was taken up by an installed box of sorts. The "foot rest" also dug into my upper shins the entire flight (I had it in the upright position, but I have long legs). The food was really bad, basically inedible. Not just on this flight but on all the Air China flights I've been on, and both food options are usually identical other than the option between fake chicken or fake beef or seafood. The flight is super structured (referring to my 13-hour flight), that you're not allowed to sleep when you want because they have such a regimented schedule of when to turn on/off the lights, etc. On multiple occasions the flight attendants have turned off my tv monitor while I'm in the middle of a movie just because it appeared I was sleeping. With my 1 hr layover in Beijing that ended up being less than 10 minutes due to a delay, I made the rush through security quick enough, but my bags did not and needed to be shipped to me a day later at my destination. Air China purposefully schedules flights with such short layovers, putting customers' travel at risk. Not a major issue, but the crew surprisingly also had pretty limited English on the Beijing-Washington DC flight. For connecting flights, I have no expectation of English language ability, because it doesn't involve travel to an English-speaking country. However, if you're flying to the US, you should expect to communicate in English well, at least one of the cabin crew."
Positiv: "Essengutschein über 8 Euro für 5 Std. Verspätung (wegen Taifun). Einige Filme sogar in Deutsch verfügbar."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitzbreite zu klein, das Sitzpolster durchgesessen."
Positiv: "Flug von A nach B in 2:15 Stunden. Nichts Besonderes zu berichten, leider auch keine Highlights. Doch, einige Filme im Bordangebot sogar auf Deutsch."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitze zu schmal, die Polsterung durchgesessen. Kleine Displays mit schlechtem Kontrast zu Filme schauen."
Positiv: "Das Flugpersonal war sehr aufmerksam und hat persönliche Wünsche soweit möglich erfüllt. Boarding war auch sehr angenehm und schnell. Flug und Landung ohne Probleme."
Negativ: "Das Essen war nicht so gut, keine persönliche Bordunterhaltung, kleine Sitzabstände und durchgesessene Sitze. Eine Tortur für Beine und Rücken."
Positiv: "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
Negativ: "Leaving :("
Positiv: "The lovely crew."
Negativ: "Transferring at Chengdu airport is not a good experience."
Positiv: "The food as good and the flight attendants were nice"
Negativ: "No entertainment since it was a small plane it didn’t have any tv or they didn’t want you to use your phones as well"
Negativ: "One of the suitcases was completely wet. One more suitcase ripped, we only noticed once we got to the airport, and when we called the customer service, they said to go back to the airport. The service was really terrible, the staff was really rude."
Positiv: "Attendants were courteous and smiled. Food was ok. Drinks were good. Got the blanket."
Negativ: "I assumed blinds were given out during long flights, but was not offered one. No slippers. Don't get the fish."
Positiv: "45 minuten verspätet abgeflogen"
Negativ: "altes flugzeug . unterhaltugssystem funktioniert nicht !!"
Positiv: "personal unfreundlich"
Negativ: "schrecklich das schlechteste flugzeugessen meines lebens !"
Positiv: "They were friendly, competent, we were comfortable"
Negativ: "The lines and time spent getting into the gate area. Because the flight was to go on to Beijing from Vienna, all of us going from Barcelona to Vienna waited in line with the others."
Positiv: "Friendly staff, great price"
Negativ: "No Wi-Fi on plane"
Positiv: "An der Abwicklung durch das Bordpersonal gibt es nichts, dass besonders hervorzuheben ist. Das gilt im positiven wie im negativen Sinne; alles Routine. Es fehlt insofern die besondere Note, die einen an die Gesellschaft binden würde."
Negativ: "Das Essen war leider ausgesprochen schlecht, und zwar beide Hauptmahlzeiten. Es schmeckte einfach nicht. Wenn ein Flug in Richtung Deutschland geht, erwarte ich Ansagen auch in der Sprache des Ziellandes. Das hat nichts mit Verständigung zu tun, sondern ist vielmehr eine verbindende Geste"
Positiv: "Das Personal hat seinen Job ordentlich gemacht, nicht weniger, allerdings auch nicht mehr... Das Essen war auffallend gut, zwar einfach, aber guter Geschmack"
Negativ: "Der Flug war spät in DUS los und hat leider nichts aufgeholt; 1, 5 Std. verloren. Die Sitze waren sehr eng und die Maschine war sehr voll. Dementsprechend war es sehr laut...."
Negativ: "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."
Positiv: "The price was affordable"
Negativ: "The flight was very outdated. The food was mediocre to poor. The 6 hour flight from beijing to bangkok had no entertainment and the flight from beijing to newark, the entertainment did not work for 8 out of the 12 hour flight."
Negativ: "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."
Negativ: "Delayed flight, dirty restrooms"
Negativ: "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
Positiv: "It was a quick flight with good service"
Positiv: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Negativ: "Seats are a little small considering my body size."
Positiv: "it was an inexpensive flight"
Negativ: "No one would speak to us as to when we were boarding to let us know. The plane was older. Entertainment was limited. My wife's television was stuck on the map the entire 15 hour flight. Never been on an international flight that didn't have wifi but oh well, whatever. I had put in request several times for my wife's dietary restrictions as a vegetarian of which was never responded to and the only option was meat in all courses during the flight."
Positiv: "It was nice."
Negativ: "Delayed a little bit."
Positiv: "prices service customer care"
Negativ: "Liked everythin"
Positiv: "I made it to Bangkok and back safely, no delays, no lost luggage."
Negativ: "Old plane, gross stained faded fabric on seats, dust cover vents , dirty tray tables. good thing i brought my clorox wipes. Zero leg room, and of course I had tall people behind me so I was unable to recline my seat. The food was terrible the wine was worse.The food was mostly edible on the way there, but on the way back I barley ate anything. There was only one chicken and rice entree that had flavor. Apparently you can not have your phone on the entire flight, good thing i brought my IPAD for entertainment. The entertainment system was mediocre most of the movies were in different languages with english subtitles. I brought wine from duty free in Bangkok, but it was taken during connection by security in Beijing. Maximum volume that you can bring with you is 100ml. The options were to go out and have my wine checked in my carry-on or they will hold it for 30 days and I could come back and picked it up. What a scam, cause you can buy from the duty free in Beijing and bring it with you."
Positiv: "The food service and inflight entertainment"
Negativ: "In service entertainment did not start until in the air."
Positiv: "The Dreamliner is an excellent aircraft with all the amenities. Crew was nice and friendly and a self serve water and other soft drinks station mDe the flight a breeze."
Negativ: "The flight delayed almost five hours.during the time, no broadcast no food no drink. Air china is so bad."