Positiv: "The crew are amazing"
Positiv: "The crew was nice"
Negativ: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"
Positiv: "In time"
Negativ: "Don’t let customer wait long time for gate after landing"
Positiv: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Negativ: "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
Negativ: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Positiv: "great price and overall service"
Negativ: "Delayed / diverted - no communications whatsoever"
Positiv: "crew is ok though not much speaking english"
Negativ: "no other comment"
Positiv: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Negativ: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Positiv: "Staff was nice"
Negativ: "The food vegan Movies"
Negativ: "Too many security points"
Positiv: "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
Negativ: "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
Positiv: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Negativ: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Positiv: "food and service"
Negativ: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Negativ: "Had to process in and out of immigration then back into airport No transit area"
Negativ: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Positiv: "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Negativ: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Negativ: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Negativ: "Why is my passport number wrong?"
Positiv: "The number of take offs equaled the number of landings :)"
Positiv: "Empty seats"
Negativ: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Negativ: "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
Positiv: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Negativ: "Some obstacles with early morning arrival and communications"
Positiv: "The flight crew was kind..really hard working.."
Negativ: "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
Positiv: "I liked the plane. 787’s are the smoothest rides."
Negativ: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Positiv: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Negativ: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."
Positiv: "We left 13 mins late but landed 45 mins earlyearly"
Negativ: "Nobody could rearrange any flights for me, zero help!"
Negativ: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Positiv: "Crew are nice and friendly."
Negativ: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
Positiv: "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
Negativ: "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
Positiv: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Negativ: "The flight was delayed by 40 minutes."
Negativ: "They will cheat u of money. Somehow. Beware."
Positiv: "no regards for customers"
Negativ: "no regards for customers"
Positiv: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Negativ: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Positiv: "Crew was super friendly, professional and excellent!"
Negativ: "The 10 hour layover :("
Positiv: "The offerings of beverages and the choices were good"
Negativ: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Negativ: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Negativ: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Positiv: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Negativ: "It is difficult to get in touch with the English Customer service."
Negativ: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Positiv: "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
Negativ: "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
Positiv: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Negativ: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Positiv: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Negativ: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Positiv: "Overall Ok"
Negativ: "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
Positiv: "on time food"
Negativ: "no movies"
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
Negativ: "I tried to cancel the flight one day prior - but impossible to reach any one at Air China despite phone calls to multiple Air China hotline numbers found on the Internet. Calling the agency Lastminute.com that had sold the ticket was not helpful either - they stated that they had no control over the ticket in the last 24h prior to departure and were unable to provide any assistance and no information how to activate the insurance purchased prior. Very dissatisfying experience. I take over 50 flights a year - worst assistance experience ever."
Positiv: "on time, friendly service"
Negativ: "cannot think of anything"
Positiv: "Friendly staff."
Negativ: "Movies could have more selection."
Negativ: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Positiv: "Flight is okay when it is on time."
Negativ: "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."
Positiv: "Professionalism of the staff. The whole process was smooth."
Negativ: "Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in."
Negativ: "One of my luggage did not make it"
Negativ: "Diesen Flug habe ich auf Grund des vorangegangenen verspäteten Fluges versäumt. Leider habe ich weder eine Erklärung noch eine Entschuldigung erhalten, sondern musste mein Gebäck neu einchecken und war alles in Allem über 30 Stunden unterwegs. Bisher ohne Stellungnahme einer Airline ...."
Negativ: "Ich wurde aus unerfindlichen Gründen auf einen früheren Flug umgebucht. Dieser hatte soviel Verspätung das er später als mein ursprünglicher Flug startete. Leider habe ich dadurch meinen Anschlußflug in Peking verpasst und wurde erneut umgebucht und habe dann über einen Umweg nach Zürich mein entgültiges Ziel erreicht."
Positiv: "Nothing! I like absolutely nothing about this experience! Worst fight of my life and I plan on letting my reviews reflect that!"
Negativ: "I was doused with water 2x (condensation about 7 ounces of fluid) from the air ducts. Continually dripped on for 12.5 hrs. Before getting off the plain I took a picture of the napkins stuffed into the cracks over my head as their “solution” and was aggressively asked to delete the picture. I didnt"
Positiv: "Diesmal leider nichts!"
Negativ: "Der Service war unterstes Niveau. Angefangen vom Boarding, wo man jugendliche Traveller vor Familien mit kleinen Kindern das Fugzeug „stürmen“ ließ. So ging es leider weiter, ständige, sich wiederholende Durchsagen, viel zu warme Heizung, was mit „ Vorschrift bei Nachtflügen“ rechtfertigte."
Negativ: "Flight was 4 hours delayed with no explanation or access to WiFi given."
Positiv: "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
Negativ: "Would have been nice to have some fruit."
Positiv: "My flight was delayed and we couldn’t get our connecting flight. They managed to send us with a direct flight the same day."
Negativ: "Air China has a poor online update for the flight status."
Negativ: "Flight was 2 hours late. No information on why. Food was poor. Seats were very uncomfortable. People very pushy."
Positiv: "Good service"
Negativ: "The food was very poor."
Positiv: "Ms. Liu/Chang is one of lovely cabin crew，bring me awesome smile and unforgettable nice experience"
Positiv: "New plane Alert crew Comfy seats in economy Excellent cabin service on 12 hr flight"
Negativ: "Awful food even when Muslim meal ordered before"
Positiv: "Sometimes the flights are half-empty, meaning you can get a full row to yourself if you're lucky."
Negativ: "The seats were very cramped for an international flight and half of the foot space was taken up by an installed box of sorts. The "foot rest" also dug into my upper shins the entire flight (I had it in the upright position, but I have long legs). The food was really bad, basically inedible. Not just on this flight but on all the Air China flights I've been on, and both food options are usually identical other than the option between fake chicken or fake beef or seafood. The flight is super structured (referring to my 13-hour flight), that you're not allowed to sleep when you want because they have such a regimented schedule of when to turn on/off the lights, etc. On multiple occasions the flight attendants have turned off my tv monitor while I'm in the middle of a movie just because it appeared I was sleeping. With my 1 hr layover in Beijing that ended up being less than 10 minutes due to a delay, I made the rush through security quick enough, but my bags did not and needed to be shipped to me a day later at my destination. Air China purposefully schedules flights with such short layovers, putting customers' travel at risk. Not a major issue, but the crew surprisingly also had pretty limited English on the Beijing-Washington DC flight. For connecting flights, I have no expectation of English language ability, because it doesn't involve travel to an English-speaking country. However, if you're flying to the US, you should expect to communicate in English well, at least one of the cabin crew."
Positiv: "Essengutschein über 8 Euro für 5 Std. Verspätung (wegen Taifun). Einige Filme sogar in Deutsch verfügbar."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitzbreite zu klein, das Sitzpolster durchgesessen."
Positiv: "Flug von A nach B in 2:15 Stunden. Nichts Besonderes zu berichten, leider auch keine Highlights. Doch, einige Filme im Bordangebot sogar auf Deutsch."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitze zu schmal, die Polsterung durchgesessen. Kleine Displays mit schlechtem Kontrast zu Filme schauen."
Positiv: "Das Flugpersonal war sehr aufmerksam und hat persönliche Wünsche soweit möglich erfüllt. Boarding war auch sehr angenehm und schnell. Flug und Landung ohne Probleme."
Negativ: "Das Essen war nicht so gut, keine persönliche Bordunterhaltung, kleine Sitzabstände und durchgesessene Sitze. Eine Tortur für Beine und Rücken."
Positiv: "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
Negativ: "Leaving :("
Positiv: "The lovely crew."
Negativ: "Transferring at Chengdu airport is not a good experience."
Positiv: "The food as good and the flight attendants were nice"
Negativ: "No entertainment since it was a small plane it didn’t have any tv or they didn’t want you to use your phones as well"
Negativ: "One of the suitcases was completely wet. One more suitcase ripped, we only noticed once we got to the airport, and when we called the customer service, they said to go back to the airport. The service was really terrible, the staff was really rude."
Positiv: "Attendants were courteous and smiled. Food was ok. Drinks were good. Got the blanket."
Negativ: "I assumed blinds were given out during long flights, but was not offered one. No slippers. Don't get the fish."
Positiv: "45 minuten verspätet abgeflogen"
Negativ: "altes flugzeug . unterhaltugssystem funktioniert nicht !!"
Positiv: "personal unfreundlich"
Negativ: "schrecklich das schlechteste flugzeugessen meines lebens !"
Positiv: "They were friendly, competent, we were comfortable"
Negativ: "The lines and time spent getting into the gate area. Because the flight was to go on to Beijing from Vienna, all of us going from Barcelona to Vienna waited in line with the others."
Positiv: "Friendly staff, great price"
Negativ: "No Wi-Fi on plane"
Positiv: "An der Abwicklung durch das Bordpersonal gibt es nichts, dass besonders hervorzuheben ist. Das gilt im positiven wie im negativen Sinne; alles Routine. Es fehlt insofern die besondere Note, die einen an die Gesellschaft binden würde."
Negativ: "Das Essen war leider ausgesprochen schlecht, und zwar beide Hauptmahlzeiten. Es schmeckte einfach nicht. Wenn ein Flug in Richtung Deutschland geht, erwarte ich Ansagen auch in der Sprache des Ziellandes. Das hat nichts mit Verständigung zu tun, sondern ist vielmehr eine verbindende Geste"
Positiv: "Das Personal hat seinen Job ordentlich gemacht, nicht weniger, allerdings auch nicht mehr... Das Essen war auffallend gut, zwar einfach, aber guter Geschmack"
Negativ: "Der Flug war spät in DUS los und hat leider nichts aufgeholt; 1, 5 Std. verloren. Die Sitze waren sehr eng und die Maschine war sehr voll. Dementsprechend war es sehr laut...."
Negativ: "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."
Positiv: "The price was affordable"
Negativ: "The flight was very outdated. The food was mediocre to poor. The 6 hour flight from beijing to bangkok had no entertainment and the flight from beijing to newark, the entertainment did not work for 8 out of the 12 hour flight."
Positiv: "generally good"
Negativ: "failure to comply with special food needs after many calls and e-mails stating organised so a 10 year old boy had to do without food on board due to allergy to NUT &Fish and being a 18 hour journey not appreciated"
Negativ: "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."
Negativ: "Delayed flight, dirty restrooms"
Negativ: "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
Positiv: "It was a quick flight with good service"
Positiv: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Negativ: "Seats are a little small considering my body size."
Positiv: "it was an inexpensive flight"
Negativ: "No one would speak to us as to when we were boarding to let us know. The plane was older. Entertainment was limited. My wife's television was stuck on the map the entire 15 hour flight. Never been on an international flight that didn't have wifi but oh well, whatever. I had put in request several times for my wife's dietary restrictions as a vegetarian of which was never responded to and the only option was meat in all courses during the flight."
Positiv: "It was nice."
Negativ: "Delayed a little bit."
Positiv: "prices service customer care"
Negativ: "Liked everythin"
Positiv: "I made it to Bangkok and back safely, no delays, no lost luggage."
Negativ: "Old plane, gross stained faded fabric on seats, dust cover vents , dirty tray tables. good thing i brought my clorox wipes. Zero leg room, and of course I had tall people behind me so I was unable to recline my seat. The food was terrible the wine was worse.The food was mostly edible on the way there, but on the way back I barley ate anything. There was only one chicken and rice entree that had flavor. Apparently you can not have your phone on the entire flight, good thing i brought my IPAD for entertainment. The entertainment system was mediocre most of the movies were in different languages with english subtitles. I brought wine from duty free in Bangkok, but it was taken during connection by security in Beijing. Maximum volume that you can bring with you is 100ml. The options were to go out and have my wine checked in my carry-on or they will hold it for 30 days and I could come back and picked it up. What a scam, cause you can buy from the duty free in Beijing and bring it with you."
Positiv: "The food service and inflight entertainment"
Negativ: "In service entertainment did not start until in the air."
Positiv: "The Dreamliner is an excellent aircraft with all the amenities. Crew was nice and friendly and a self serve water and other soft drinks station mDe the flight a breeze."