Finde günstige Flüge von San Jose nach Österreich

Positiv: "Amazing crew! Great food service!!"
Negativ: "Cleanliness of tray table"

Positiv: "Crew was amazing, food was filling & plentiful."
Negativ: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."

Negativ: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."

Positiv: "Crew great but seating not so comfortable"
Negativ: "Better Seats"

Positiv: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Negativ: "Not a thing."

Positiv: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Negativ: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."

Negativ: "Delay"

Positiv: "Overall the flight met expectations for service, comfort and food."
Negativ: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Positiv: "Loved from the booking on kayak and all the services provided by the airline until landing."
Negativ: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"

Negativ: "Nice trip"

Negativ: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."

Positiv: "Flugpersonal sehr aufmerksam, 2 Gepäckstücke à 23 kg kostenlos, alkoholfreie Getränke kostenlos, WLAN"
Negativ: "kein Essen, keine individuelle Bordunterhaltung, harte Sitze"

Positiv: "Flug bringt dich auf Kurzstrecke von A nach B. Aber ohne Komfort. Crew sehr freundlich aber außer kostenlosen Getränken (alkoholfrei) gibt kaum etwas. WLAN vorhanden. Für 3 Stunden akzeptabel."
Negativ: "Keine Bordunterhaltung, Essen aus der Bentobox nur gegen Bezahlung. Sitze sehr hart und geringe Sitzfläche/Sitzabstand."

Positiv: "gutes essen"
Negativ: "zu wenig wasser etwas kleiner bildschirm"

Negativ: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."

Positiv: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Negativ: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."

Positiv: "everything."

Positiv: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Negativ: "The food was okay but not great."

Negativ: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Positiv: "The service...the food...the entertainmrnt....tq tq tq"

Positiv: "The food and the very friendly and courteous flight attendants."

Positiv: "Nice comfortable flight at convenient times. Great cabin crew and service."

Positiv: "Das Personal war sehr höflich und aufmerksam. Pünktliche Abwicklung. Neues Flugzeug (Boeing 787 Dreamliner). premium Eco hat echten Mehrwert (breite Sitze mit Beinauflagen, Champagner)"
Negativ: "Relativ viele Durchsagen"

Positiv: "Quality of the planes"
Negativ: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"

Negativ: "Nothing"

Positiv: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Negativ: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."

Positiv: "The time is on time ."

Negativ: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"

Positiv: "The staff was so friendly, attentive, helpful and pleasant!"
Negativ: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."

Positiv: "A nice crew and service very friendly."
Negativ: "The transfer walking to long."

Positiv: "Excellent, polite service, very comfortable seats."

Positiv: "Service in side."
Negativ: "Air host listen on time"

Positiv: "Perfect"

Positiv: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Negativ: "Main food dish was combinations of flavors I would never put together. Lack of leg room."

Positiv: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Negativ: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."

Positiv: "Good service Soft landing Clean"
Negativ: "Not really"

Positiv: "Great service. Crew are kind and friendly!"

Negativ: "Limited number of movies"

Positiv: "Cabin crew was fine, nice smooth flight."
Negativ: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."

Positiv: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."

Negativ: "The weather made the approach at Narita really bumpy, not anyone's fault. I thought the pilot did a very good job landing."

Negativ: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."

Positiv: "Newplane, excerlent crews"

Negativ: "Delayed flight an hour and a half"

Negativ: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."

Positiv: "on time, great service on flight"

Negativ: "Could not fall asleep as the chair would not recline enough"

Positiv: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Negativ: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."

Positiv: "Was able to request a gluten-free meal for the flight"
Negativ: "Nothing"

Positiv: "Extra room and fast boarding"
Negativ: "Food"

Positiv: "NA"
Negativ: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"

Positiv: "Crew was great very clean and comfortable plane"
Negativ: "Food was very inapropriate for the hr"

Positiv: "Super comfortable and inflight entertainment was amazing"

Positiv: "Leg room"
Negativ: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"

Positiv: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"

Negativ: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."

Positiv: "It suited the time i could travel"
Negativ: "I felt although they said the two attendants were great they were at best mediocre especially the man"

Positiv: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Negativ: "Stop charging $2 for headphones lol"

Positiv: "Handing by any cap was great to get us on the plane on time."
Negativ: "The plane we got on time to board was delayed enough to miss our connecting flight, so delayed another 3 hours when missing the next flight."

Positiv: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."

Negativ: "Great flight"

Negativ: "It was so cold! People all over were asking for blankets and commenting on the coldness"

Negativ: "I wanted an aisle seat."

Positiv: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Negativ: "Nothing honestly"

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Positiv: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Negativ: "On my delta app it said we’d have the TVs again but we didn’t have any this time."

Positiv: "The crew asked a passenger to move so we could all sit together. It was awesome. :)"

Negativ: "Duration"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "Delta is my favorite airline. Smaller planes with two seats two a row."
Negativ: "I was told to check my luggage even though there was still overhead bin space."

Positiv: "On time, good flight"
Negativ: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"

Negativ: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."

Positiv: "- great customer service - friendly staff - Positive energy"
Negativ: "- No room in the seats - No food served on plane - Crowded -"

Positiv: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Negativ: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Negativ: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Positiv: "comfortable seats enough overhead bin space."
Negativ: "nothing"

Positiv: "Got me to my destination, just not comfortably"
Negativ: "Seating is ridiculously cramped and overhead storage is small"

Positiv: "Flight ifself was okay once on the plane"
Negativ: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."

Positiv: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Negativ: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."

Positiv: "Crew was nice, the snack was pretty good. Good air conditioning."
Negativ: "Didn’t turn off overhead light. It’s usually off most of the flight."

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Travel got delayed by an hour but we were satisfied by the crew and food"
Negativ: "The delay of the flight. Not sure on the reason"

Positiv: "No food, no entertainment but the crew were nice and the process was painless. Recommended"

Positiv: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."

Positiv: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Negativ: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."

Positiv: "Quick friendly service from crew and captain."
Negativ: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."

Positiv: "Crew was friendly and helpful"
Negativ: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."

Positiv: "I liked that flight time was shorter than expected"
Negativ: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"

Positiv: "Flight management and service is better relatively"
Negativ: "Gate agents are useless"

Positiv: "Flights were on time and friendly attendants!"

Positiv: "The flight was very quick."
Negativ: "They didn't serve us water."

Positiv: "Nette Crew, bequemer Sitz. Leckeres Sandwich"
Negativ: "WLAN dürfte doch auch gratis möglich sein ;-)"

Positiv: "Nichts"
Negativ: "Absolut kein Platz für ein kleines Handgepäck weil andere Leute rücksichtslos ihren ganzen Hausstand dabei haben und die Lufthansa es nicht interessiert, wieviel jeder da so mitbringt. Personal führt lieber Privatgespräche und beobachtet einen, wie man verzweifelt nach Platz such, anstatt zu helfen."

Negativ: "Movies"

Positiv: "Die Crew beim Boarding wie immer akkurat und freundlich. Leider gab es in der Eco nur ein Glas Wasser, was diesmal aber nicht kundgetan wurde (oder ich habe geschlafen und hab das nicht gehört). Danach war aber auch keine Motivation mehr vorhanden die ausgegeben Plastikbecher anzusammeln. Man sollte die einfach im Netz des Vordersitzes reinstecken. Naja ...."

Positiv: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Negativ: "Better entertainment selection."

Positiv: "I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad"

Negativ: "Essen wurde nicht ausgeteilt"

Positiv: "A350 war sehr angenehm. Besseres Entertainment System als im A380 und relativ leise in der Kabine."
Negativ: "Das Essen war ok aber mehr auch nicht. Hier gibt es noch Lift nach oben."

Negativ: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."

Positiv: "Crew was kind and helpful. The flight left on time and was smooth."
Negativ: "The food could have been better! Also, the entertainment options could have been more current."

Positiv: "They were smiling and very welcoming"

Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"

Negativ: "Verpflegung fehlte kpl"

Positiv: "Tolles Personal"
Negativ: "Leider sehr unruhiger Flug, starke Kurven, viele Vibrationen"

Positiv: "Alles prima Sehr guter aufmerksamer Service"

Positiv: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Negativ: "More leg room!"

Positiv: "The crew was very professional and pleasant. The food was tasty for airplane food."
Negativ: "The seats were not that comfortable."

Negativ: "Getränkeauswahl sehr klein"

Negativ: "Food"

Negativ: "• Die Zwangsbelüftung verteilte einen ungewohnt starken und eiskalten Wind, und diese Einstellung wurde nicht abgemildert! • Die Freundlichkeit der Stewardess. • Der Klapptisch war einseitig abgebrochen, sodass nichts darauf liegen konnte."

Negativ: "Delayed flight caused me to miss connection."

Negativ: "Flug war 4 Stunden verspätet"

Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"

Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."

Positiv: "Gute Verpflegung und Betreuung während des Fluges (Getränke)"
Negativ: "Kabinenpersonal hat sich ständig laut privat unterhalten (mein Sitz war direkt vor dem Service-Bereich...)"

Negativ: "Pünktlichkeit"

Negativ: "If Lufthansa had not lost my luggage."

Negativ: "Guy beside me was always sitting to his friends."

Positiv: "Crew was nice. I will go again with Lufthansa."

Negativ: "Luggage was lost."

Positiv: "Es gab gutes Essen und außerdem mehrfach etwas zu trinken Das Personal war sehr zuvorkommend"
Negativ: "Flug war verspätet"

Negativ: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"

Positiv: "From stevards to comfort, everything was just perfect!"
Negativ: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"

Negativ: "Alles o.K"

Positiv: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Negativ: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"

Negativ: "Great airline"

Positiv: "Direct from SJC, not crowded"
Negativ: "Guy in front of me was reclined whole time and very little room like that."

Positiv: "Nachdem der Personalveranwortliche an Bord die Überforderung der einen Flugbegleitung festgestellt hat, ist er sofort mit eingesprungen und es wurde alles besser, schneller, freundlicher und entspannter erledigt."
Negativ: "Im Gegensatz zu meinen bisherigen Flügen mit der Lufthansa in der Business Class war diesmal eine Flugbegleitung für 12 Passagiere alleine zuständig, was bei zwei Kleinkindern und einem "anspruchsvollen" Passagier bereits zu einer ansatzweisen Überforderung geführt hat (Essen und Getränke wurden äußerst zeitverzögert gebracht, Schwimmweste und Anschnallgurt für Kleinkind wurde in zwei Gängen gebracht und der Gurt erst kurz vor der Startbahn der Mutter übergeben. Eine Whiskey Sorte war nur für ein Glas vorhanden und war bei einem rund neunstündigen Flug binnen 15 Minuten vergeben. Äußerst ärgerlich, wenn die gebotenen Alternativen keine sind."

Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."

Negativ: "Das Essen war ok."

Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"

Positiv: "Toller Service, gute Käseschnitte mit Warsteiner. Was will man mehr?"

Positiv: "Es erübrigt sich jeder Kommentar"

Positiv: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Negativ: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Positiv: "The cabin crew was very friendly and professional. The food was good too. The flight was right on time."

Positiv: "Welcoming from the crew"
Negativ: "Take off was very scared"

Positiv: "Personal sehr freundlich, Flugzeug modern und sauber, Flug pünktlich"

Positiv: "Sehr pünktlich, sauber, freundliches Personal."

Positiv: "Alles war zu meiner Zufriedenheit"

Positiv: "nette Crew"
Negativ: "sehr eng"

Negativ: "Other airlines have complimentary snacks so I was surprised that we had to pay for those."

Positiv: "On time"
Negativ: "Seats were tight"

Positiv: "Die Crew war nett."
Negativ: "Vielleicht etwas mehr Platz."

Positiv: "Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience."
Negativ: "The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments"

Positiv: "Es war nur okay"

Positiv: "Ja die Crew war nett. Sitze waren bequem, aber zu Eng."
Negativ: "Check-In in London war Unübersichtlich. Man muß Gepäck selbst einchecken. Dann muß man schauen wo ist der Zoll. Dies war in Düsseldorf viel besser."

Negativ: "Entertaining on board"

Positiv: "The crew was mediocre, nothing special. I asked for a extra pillow and was denied. Seats were cramped, I expected more from British Airways but comparing them to China Eastern, I found China Eastern more memorable."
Negativ: "I expected more from British Airlines, maybe my expectations and reality didn’t chive?"

Positiv: "Wir waren sogar früher als geplant angekommen! :)"
Negativ: "—"

Positiv: "Freundliches Personal"

Positiv: "Das wir endlich losfliegen konnten."
Negativ: "Verspätung die nicht mal gemeldet wurde, sondrn ich es nur per zufall gesehn habe!"

Negativ: "Nach leichter Verspäung des vorangegangenen Fluges, gab es keinerlei Unterstützung, um zügig zum Anschlussflug zu gelangen, obwohl ich aktiv mehrere Mitarbeiter auf die Dringlichkeit eines schnellen Transfers angesprochen habe. Es gab kein Interesse zu Helfen, keine Entschuldigung und keine Erklärung. Beim Sannen der Bordkarte vorm Security Check wurde elektronisch angezeigt, dass ich mich an den Kiosk wenden sollte. Dort wurde ohne Worte, Erklärung, Entschuldigung oder Hilfe umgebucht und eine neue Bordkarte ausgedruckt. Solch ein Desinteresse an Unterstützung habe ich bisher noch nie erlebt. P.S. Ich spreche fließend englisch, es war also keine Sprachbarriere."

Negativ: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."

Positiv: "Moving to window seat appreciated"

Positiv: "Punctuality!"

Negativ: "I expected more from business class. I wanted more comfortable seats and better food. The food was blah."

Positiv: "M&S food on board"
Negativ: "Frühzeitig kontrollieren betreffend Handgepäck vor boarding"

Positiv: "er kam an"
Negativ: "Nur wenige Filme in Deutsch. schmutzige Kabine. Auf meinem Sitz unter Lehne war noch eine Porzellantasse. Also selbst auf der Heimatstation wird nicht saubergemacht."

Positiv: "2 Stunden Folter in überfüllter Sardinenbüchse mit Gepäck unterm Vordersitz Pünktlich."
Negativ: "2 Stunden Folter in überfüllter Sardinenbüchse mit Gepäck unterm Vordersitz - noch nicht einmal ein Glas Wasser gibt es mehr umsonst!"

Positiv: "Sehr hohe Handgepäckmenge. Ein Urlaub alleine damit ist durchaus realisierbar"

Positiv: "Alles Ok"

Positiv: "Flug war i.O."
Negativ: "45 Minuten Verspätung beim Abflug und 30 Minuten Verspätung beim Aussteigen nach der Landung da keine Andockstelle in LHR frei war; massive Probleme bei der Verstauung des Handgepäcks."

Positiv: "Seats are comfortable"
Negativ: "No complementary water on Baird."

Positiv: "Flugpersonal war sehr freundlich, Pilot gab sofort Infos, angenehmer Flug und Landung."
Negativ: "Unser Flug wurde überbucht somit stand nicht fest ob wir überhaupt zur geplanten Uhrzeit fliegen konnten. Mit viel Mühe und sehr viel Stress haben wir es noch rechtzeitig geschafft."

Negativ: "Verspätung mit Panik wegen der Anschlussflüge. Unangekündigter Wechsel des gates, d.h. doppelter Security-check mit doppelter Anstehzeit. Service gleich Null. Mal so ein gratis Wasser oder Kaffee kann doch nciht soooo teuer sein."

Positiv: "Perfekt always in time"

Positiv: "Boarding was fast and efficient. Everyone went the same time. Had to come in via a small queue and then wait for the gate to open."
Negativ: "No food or drinks given at all for free. You had to buy even a soft drink. Not a good experience at all. I waited and bought fast food at the airport after the flight."

Positiv: "Entspannte Sicherheitskräfte beim Security Check, pünktliches Boarding, ruhiger Flug, sympathische Flugbegleiter und pünktliche Ankunft-alles Top!"
Negativ: "Nichts"

Positiv: "- nettes Boardpersonal - außergewöhnliche Sicherheitshinweise - Preise für Essen/Getränke ok"
Negativ: "- Check in und Passkontrolle katastrophal - etwas Verspätung"

Positiv: "Nothing"
Negativ: "Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process."

Positiv: "Das Flugpersonal war ok und der Flug war auch "Just in Time"."
Negativ: "Das Flugzeug bedürfte einer dringenden Generalüberholung. Viele Sachen war ausgeleiert, teilweise sogar zerfetzt. Der USB Connecter hing halber heraus. Eine Ablage im Mittelgang ging nicht mehr zu während des Fluges. Eine Stewardes hat dann mittels eines Schraubenziehers diverse Befestigungen nachjustiert, danach ging die Ablage wieder zu. Meine Frau hatte einen Rollstuhl für Heathrow bestellt, welcher bei der Ankunft nicht da war. Angeblich musste die Maschine ausserplanmässig an einem anderen Ort andocken. Das Handgepäck wird anscheinend nicht richtig geprüft beim Check-In. Mehrere Leute hatten so schwere Koffer dabei, dass sie 2 Leute brauchten um diese in die Ablage zu wuchten. Das Video-Angebot ist sehr dürftig und auch speziell für Deutsche Sprache kaum vorhanden. Auch die Screens sind absolut nicht mehr der technischen Möglichkeiten der Zeit entsprechen."

Positiv: "Sehr freundliches Personal. Dass der Flug deutlich verspätet war, war dem Umstand geschuldet, dass aufgrund fehlender Passagiere drei Koffer wieder ausgeladen werden mussten.gute sitze mit deutlich mehr Abstand als bei den Billigfliegern."

Negativ: "Die Sitze in der Buisness Class waren Eco Sitze."

Positiv: "First class service in business class - Rich made sure everyone was well taken care of. Easy flight despite the delay."
Negativ: "Seats spaced a bit too closely to each other for business class but still acceptable."

Negativ: "Da die App von British Airways nicht funktionierte wurde kein Boarding Pass generiert. Das Personal am Check in Schalter verweigerte darauf hin die manuelle Ausstellung eines Boarding Pars obwohl das Flugzeug noch im regulären Boardingprozess befindlich war"

Positiv: "Interior"
Negativ: "FLIGHT WAS CANCELED"

Positiv: "Personal war freundlich und der Pilot hat einen super Job gemacht!"
Negativ: "Wir hatten 1h Verspätung wegen eines Reifenwechsels, da konnte aber die Airline nichts dafür. Gut, dass der Pilot den Mangel entdeckt hat."

Positiv: "Das Board Personal hat nicht viel mit mir gesprochen. Allerdings war der pilot gut Start und landung hab ich fast nicht gemerkt und er hat den verspäteten Start gut gemacht und ist pünktlich angekommen."
Negativ: "Essen? Hätte man zahlen müssen. Früher hätte man zumindest ein Wasser und a Mini pack Nüsse bekommen"

Positiv: "Personal typisch englisch höflich und zuvorkommend"
Negativ: "Im Gegensatz zu anderen hochpreisigeren Fluglinien müssen Essen und Getränke an Board zusätzlich gekauft werden"

Negativ: "Media, Musik kaum internationales Angebot., obwohl Boing 777. LH oder Emirates bei Weitem besseres Angebot. Diabetes Frühstück—- Nicht ik"

Positiv: "Sehr nettes Flugpersonal"

Positiv: "Der Flug war sehr entspannt und bequem."

Positiv: "Ich hatte im Voraus für den Hin- und den Rückflug Plätze am Notausgang gebucht. Für jeweils 70€ Aufpreis. British Airways wollte jedoch beim Check in nochmals 67€ dafür haben. Somit habe ich 140€ in den Sand gesetzt!"

Positiv: "Flight was on time. Attendants were cordial."
Negativ: "No beverages offered in economy class. wish they would at least offer water."

Positiv: "We didn’t make the flight from London to Rome because of flight delays. there was a huge time delay with our plane sitting on at the terminal and unable to de-board due to scheduling errors. This delay prevented us from making our connection to our next flight and now we are staying in a mediocre hotel for the night and have to wake super early and miss a day of fun at our final desitination. In general I would just move on, but we heard the customer service agent reference that they over booked the two flights to Rome. I guess we were the u lucky customers x two flights because we didn’t get a standby seat in the next flight then the prior agent gave us positive hope that we would get on. Lesson- make sure you have at least 3 hours between connecting flights."
Negativ: "Hearing that we were booked on an overbooked flight."

Positiv: "Very friendly staff at the airport as well as on the plane. At AUA you still get complimentary food and drinks, but apart from that. BA is great!"
Negativ: "In Vienna, we were picked up by bus, rather than walking through a gangway... but since I was sitting in the last row, it didn't bother me. I wasn't going to get out of the plane quickly anyway."

Positiv: "Good food"
Negativ: "Long transit at Heathrow airport"

Positiv: "Flight attendants were pleasant."
Negativ: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."

Negativ: "Das boden personal war nicht nur super unfreundlich, und könnte keine Auskunft zur Ankunft in London geben. Wenn ein Flieger 1 Stunde später los fliegt kann er nicht 2 stunden später in London ankommen...aber Logik wollten die nicht hoeren"

Negativ: "Smallest plane ever. Absolutely no leg room or overhead space."

Positiv: "The flight back to Columbus made up for the flight from CLT to SJC."
Negativ: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."

Positiv: "Flight attends are very friendly."

Positiv: "Great flight"

Negativ: "Running out of bin space by Group 3 is just wrong."

Positiv: "It didn’t happen"
Negativ: "It didn’t happen"

Negativ: "The crew, the whole experience,"

Positiv: "Easy check in and boarding"
Negativ: "Flight was delayed 45 minutes while sitting on runway"

Positiv: "delivered as expected"
Negativ: "drink cart earlier and more often"

Negativ: "kleines Frühstück für umsonst"

Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"

Positiv: "Included beverage"
Negativ: "No headphones"

Positiv: "Comfortable flight and was able to get a couple hours of sleep in."

Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"

Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"

Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"

Positiv: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Negativ: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"

Positiv: "Friendly crews"

Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."

Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."

Negativ: "Baggage claim took over an hour. Wasted so much time."

Negativ: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."

Positiv: "Good service."
Negativ: "No power outlets."

Positiv: "Great flight overall"
Negativ: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"

Positiv: "The flight itself was fine."
Negativ: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."

Positiv: "Very efficient attendant who compensated for hot jet"
Negativ: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."

Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."

Negativ: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."

Positiv: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Negativ: "The food is still laden with gluten. The only gluten-free option was peanuts."

Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."

Positiv: "Nothing"
Negativ: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"

Negativ: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"

Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"

Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."

Positiv: "Everything seemed to go as normal. We were able to get 5 seats together."
Negativ: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."

Positiv: "I was upgraded and dinner was delicious."

Positiv: "Friendliness of crew"
Negativ: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"

Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."

Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."

Positiv: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."

Positiv: "British Airways I feel did everything to make it as best as possible."
Negativ: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."

Positiv: "Everything was on point"
Negativ: "Nothing"

Positiv: "Early departure and arrival. Great flight and crew on a full flight."
Negativ: "Nothing"

Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"

Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"

Positiv: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Negativ: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."

Negativ: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."

Positiv: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"

Positiv: "Flugpersonal war super. Es gab häufig Essen und Trinken"
Negativ: "Leider ist das Flugzeug mit einer Verspätung von knapp einer Stunde losgeflogen."

Positiv: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Negativ: "Nothing."