Finde günstige Flüge nach Wilmington

Positiv: "Same"
Negativ: "I understand it's the industry standard, but seats are too narrow with shared armrests."

Positiv: "The crew was friendly"
Negativ: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."

Negativ: "Der Sitzabstand im A350 ist viel zu eng."

Positiv: "Es war alles soweit okay - nichts besonders positiv oder negativ. Amenity kit is jetzt von Brics ein kleiner Koffer."
Negativ: "Das Essen in der Al Safwa Lounge (1st class Lounge der QR) ist unterirdisch geworden. Das war mal gut. Jetzt ist es Kantinen Niveau."

Positiv: "was soll man über einen 20 Minuten Flug sagen"
Negativ: "In de Urbusiness Class war die Overhead bins komplett gefüllt mit großen Koffern ."

Positiv: "Check in in Qatar chaotisch. Crew nett, fast schon aufdringlich. Sitz sauber. Toilette laufend gesäubert"
Negativ: "Sehr unbequemer Sitz zumSchlafen, Lounges bieten ungenießbares warmes Essen"

Positiv: "war soweit okay"

Positiv: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Negativ: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."

Positiv: "kein klar getrenntes Business Class Check-in in Doha. Eco Paxe werden einfach angehalten und man wird dann vorgezogen. Nicht schön! Crew sehr freundlich. Fast zu freundlich. Man guckt TV, Crew kommt und labert, wie froh sie sind, dass man on board ist ... Lieb gemeint"
Negativ: "Das warme Essen war durchgehend fast ungenießbar. Kalte Sachen waren besser. Der Lie Flat Seat war sehr unbequem in dieser 777ER."

Positiv: "Gottseidank durften wir in der Business Class sitzen. Einige Laxe rochen nicht gut in der Eco ..."

Positiv: "Great flight - and definitely the best airline food we've had in a while"

Positiv: "Flight was not crowded, room to stretch out. Food and service was good."
Negativ: "Difficult boarding procedure."

Negativ: "Seat cushion was hard for long flight time!"

Positiv: "Sitz, Toiletten"
Negativ: "Unangenehme Kontrolle in Doha, nerviger Flughafen, fast Track für alle offen, überfüllte Business Class Lounge, kein Priority Boarding, Busfahrt im Stehen zur Aussenposition"

Positiv: "Sitz war gut Toiletten sehr gut, da hoch und geräumig"
Negativ: "Unangenehme Kontrolle in Doha, nerviger Umsteiger-Flughafen, fast Track für alle offen, überfüllte Business Class Lounge, teurer Duty Free, kein Priority Boarding, Busfahrt im Stehen zur Aussenposition"

Positiv: "Good spacing. comfy seats."
Negativ: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"

Positiv: "Sehr freundliches Bordpersonal, Essen okay, recht neue Flotte"
Negativ: "Service manchmal etwas planlos und dadurch langsam"

Positiv: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."

Positiv: "der Sitzkomfort ist einer der besten den ich je erlebt habe, abgesehen von dem der EK im A380"
Negativ: "die Toiletten waren nicht ganz so großzügig bemessen wie ich es mir in der Klasse gewünscht hätte, dafür mit einem richtigen Fenster mit Aussicht."

Positiv: "man konnte wann immer man wollte Essen a la Cart bestellen und das selbst noch im Landeanflug"
Negativ: "die Sitze in der A330-300 sind von der Breite her, verglichen mit den Sitzen in dem A350-900 enger und man hat beim Schlafen nicht die Bequemlichkeit."

Negativ: "Ich hatte ein confirmed oriental vegetarian meal und bekam ein lächerliches chicken sandwich. Stewardess belehrte mich earum etc etc und musste sich am Schluss entschuldigen. Unprofessionell!"

Positiv: "Nettes Bordpersonal aktuelles Unterhaltungsprogramm"
Negativ: "Schlechter platzkomfort Qualität des essen war durchschnittlich Bordpersonal freundlich aber sehr langsam"

Positiv: "Sehr modernes Flugzeug mit modernster Ausstattung, Economy class war geräumiger als bei vielen anderen Airlines"

Negativ: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."

Positiv: "Again, the flight attendants were so sweet and nice and hospitable."
Negativ: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."

Positiv: "The head flight attendant in the economy cabin was nice, after a bit."
Negativ: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."

Positiv: "Seating arrangement Food Menu and Timing Options Fruit and chocolates available at Service Station Wines Selections Entertainment Service gives a very personalized feeling of care"
Negativ: "I liked the experience fully have nothing negative to comment about"

Positiv: "Flights out of and to Philadelphia cuts out the whole traveling to and from NY or DC. This is a big plus for me since I live in Delaware."

Positiv: "Great seat pitch, perfect aircraft"
Negativ: "Catering was close to nothing. Even though it was just about 1:40 hrs, there should be more beverage service than just a tiny little o-juice"

Positiv: "Kept my Insulated tea mug filled with hot water."
Negativ: "Plane left 1 hr late. Crew tried to make me check my carry on because it was a "full" flight and even though my medication was in it and I did not have a lock. Baggage handling bent my pull up handle - it no longer works - suit ace was brand new."

Positiv: "Qatar Airways präsentiert sich viel besser als Emirates. In allen Punkten."
Negativ: "Das Bordprogramm könnte vielfältiger sein."

Positiv: "Pleasant and professional crew on a new and well kept plane. The food and entertainment options were both varied and enjoyable. Big plus was the care package on a transoceanic flight. It only cost them pennies but it was nice to have a mini toothbrush and toothpaste on a 14 hour trip."

Positiv: "When my main, very large over-weight suitcase was not able to be accepted, the Qatar Airways check-in representative was very clear and helpful, in explaining what to do (purchase inexpensive box + tape, re-pack some items from the suitcase-->create two pieces of baggage at correct weight)."

Positiv: "Their new fleet of A350 is modern, luxury, then top off with best crew services, this is one of the most comfortable flights I've ever had. Our flight was almost 14 hours, and it didn't feel too bad given the choices of movie and entertainment. The air crew were extra careful and caring about their passengers. They were also polite and very professional."
Negativ: "Since the flight was long, the lavatory became a bit dirty, full and messy by the end of the flight. Food was ok, although I think they had better menu from PHL to DOH. They ran out of sausage and omelette choice towards the end seatings."

Negativ: "Furchtbar enge Bestuhlung in der B787."

Positiv: "Top Service und angenehmes Ambiente an Bord einer neuen A350."

Positiv: "This was our first experience with Qatat Airlines. The service, food and ample leg room was excellent"

Positiv: "Brand new plane. Good entertainment systems. Food was decent."
Negativ: "Beware of you have a short layover in Doha. I had 2 hour layover and it was barely enough time to make the connection. We were herded through security like cattle. Must have been several hundred of people in line. People kept cutting in line because they too had a very tight connection. Chos is what comes to mind. Not sure how this can be a 5 star airline. Maybe for those in business and first class. I think Turkish Airlines is easy better, and they Are a4 start airline and less expensive. Maybe if the chaos at the transition gate gets improvement I may reconsider. Also, I'm positive that the chair in front of me reclined more than the others. The guy slammed back his chair into my lap and my beverage spilled all over me. Inconsiderate people aren't necessary their fault, but people need to stop being idiots and think of others, especially during meal times. The reclining potion of the chairs need to be better controlled or fixed."

Positiv: "Nice, pretty fly attendants. They worked all the time to respond to all passengers requests. Good service. Smile and positive attitude . Boarding on time ."

Positiv: "What did I like? We arrived safely and I received an aisle seat."
Negativ: "What didn't I like? There were far too many liberties taken to ensure the comfort of others at the expense of my comfort and that of my 13 friends. While we were not seated at the back of the plane, we were served last and never received the full choice of meal options."

Positiv: "Same as above"

Positiv: "Very friendly and accommodating check-in. Excellent service by flight attendants. Airline food better than most."
Negativ: "Armrests don't go up."

Positiv: "Geflogen in Business, mehr Komfort geht fast nicht in dieser Klasse."
Negativ: "Es ist "Jammern auf hohen Niveau": Die Lounge in Doha war extrem herunter gekühlt, ohne Jacke war es richtig unangenehm. An Board war der Service durchwachsen, manche Passagiere konnten sich vor Aufmerksamkeit kaum retten, andere mussten mehrfach nachfragen bevor sie z.B. noch ein Getränk bekamen."

Positiv: "Angebot auf dem Flughafen von Doha wie auch an Bord einfach genial"
Negativ: "Auf diesem Teilflug war der Service etwas unaufmerksam"

Positiv: "very nice staff"
Negativ: "food."

Positiv: "Missed a flight, no waiting. Costomer care in dubai twrrible had to walk all the way to next terrible knowing theres 2 people coming. No cart sent tompick us up. Thanx god no veteran with us... Poor assisiting on handling rushing passengers."

Positiv: "I just answered these questions."

Positiv: "liked being aboard a Boeing 777 that was only about a third occupied... fine legroom compared to US carriers great price compared to other airlines"
Negativ: "no complaints at all -- a very long journey was made much more tolerable by Qatar Air than it'd been if I'd chosen another airline"

Positiv: "Crew was fantastic, food amazing, I would recommend this airline"

Negativ: "Verspätung, relativ unruhiger Flug durch Turbulenzen"

Negativ: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."

Positiv: "Nettes Personal, Flieger wirkte sehr neu."
Negativ: "Sitze außergewöhnlich eng, Filmangebot zwar umfangreich aber fast nur aus Filmen bestehend, die keiner sehen will - außer vielleicht Freunde des koreanischen Kinos. Touchscreen nervend, weil er nicht zuverlässig auf Berührung reagiert, sondern macht, was er will. Es gibt einen USB-Anschluss, man kann damit aber nicht das Handy aufladen. Die Sitze hängen, wenn man sie verstellen will, die Armlehe am Gang lässt sich nicht hochklappen. Der Klapptisch ist wackelig und schief."

Positiv: "Sehr nettes Personal, exzellentes veggie essen, gute Pünktlichkeit"
Negativ: "Sitze schmal"

Positiv: "Flug leider nicht pünktlich gestartet"

Positiv: "Alles wie bekannt & erwartet, sehr gerne wieder :-)"

Positiv: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Negativ: "No complaints."

Positiv: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Negativ: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"

Positiv: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Negativ: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."

Positiv: "Crew is very professional"
Negativ: "Seats are incredibly small, flights are overcrowded and rarely on time."

Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"

Positiv: "Exit-Row ohne Aufpreis bekommen - freundlicher Service. Pünklich"

Positiv: "Flug war pünktlich, Getränkeverteilung kam mir häufiger vor als bei anderen Airlines (eindeutig ein Pluspunkt)."
Negativ: "In der normalen Economy für fast 12 Stunden schon eher ungemütlich. Die Ankunftszeit macht es auch nicht gerade einfach, den Jetlag zu besiegen."

Positiv: "Personal und Komfort waren wie üblich super."
Negativ: "Das Essen auf der zweiten Strecke (JEDADD) war eine Katastrophe, außer der Vorspeise."

Positiv: "Nothing"
Negativ: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."

Positiv: "Deine Flüge waren pünktlicher als ich erwartet habe. Das Flugpersonal war sehr entgegenkommend. eJournal-Angebot ist einfach super. Ich habe nur die lobende Wörter."

Positiv: "Pünktlich, sauber, freundlich"

Negativ: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."

Positiv: "Comfortable for a short flight. On time."
Negativ: "Had to go through security and passport control a second time made the 1 hour connection stressful"

Positiv: "Verspätet"
Negativ: "Essen dürftig"

Negativ: "Charges for suitcase 40 euros this rediculas"

Positiv: "Sitzplätze mit extra Beinfreiheit trotz ausgebuchtem Flug, Essen gut, Flugzeug wirkte minimal moderner als Singapore Airlines Maschine."
Negativ: "Personal war insbesondere Nachts kaum ansprechbar oder unterhielt sich untereinander, während Fluggäste ignoriert wurden."

Positiv: "Did not get into flight"
Negativ: "They changed the gate in last minute without proper communication"

Positiv: "Insgesamt über 2h Verspätung"

Positiv: "Leg room and the chairs were great."

Positiv: "Das Personal war sehr freundlich und zuvorkommend."
Negativ: "Wenig Beinfreiheit"

Positiv: "Solide Leistung: Pünktlich, ordentlicher Service, Essen in Ordnung..."
Negativ: "Economy ist nicht so bequem, vor allem auf Langstrecke will man dann doch gelegentlich aufstehen und sich die Beine vertreten"

Negativ: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."

Positiv: "free wine."
Negativ: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."

Positiv: "Flugzeug war pünktlich; Personal wie man es erwartet."

Positiv: "Personal nett"
Negativ: "Über 30m verspätet .... sehr lange Laufwege und noch Bahn wegen Satellitenplatz ... dadurch 1h verloren"

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Negativ: "Business Class bedeutet für die Lufthansa Group offenbar nur Abkassieren! Im Gegensatz zu anderen Airlines ist die Business Class völlig falsch gemanaged: - kein Business Class Sitze - Standard-Economy Sitze mit freiem Mittelsitz - keine Liegefunktion - keine Fussablagen - geringer Sitzabstand (identisch mit Economy) - kein Platz, um Laptop zu benutzen - kein Bildschirm/kein Unterhaltungsprogramm - keine Aufhängemöglichkeit für Jacken/Mäntel - keine Getränke vor dem Start"

Positiv: "Service war sehr gut, angenehm, umfangreich. Freundliche Bedienung und hilfsbereites Personal machte den Flug sehr angenehm!"

Positiv: "Nothing"
Negativ: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"

Positiv: "The crew was fantastic. The plane was clean/as to be expected. Overall, the flight was comfortable (again, as to be expected)."
Negativ: "Boarding was slow and unorganized. "Dinner" meal could have been served earlier and it could have been more filling (we were so hungry!) There could have been more opportunities to get water. They ran out of water bottles."

Negativ: "old model aircraft"

Positiv: "everything"

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Die Bretzelchen sind eine Zumutung, aber Schön, dass man ein zweites Getränk und auch Wein bekommt."
Negativ: "Die halbe Stunde Verspätung, dafür komnnte LH nichts, aber die Ansage nach 5 min "die Vorbereitungen sind noch nicht abgeschlossen, wir werden gleich mit dem Boarding beginnen" war schlechter als gar nichts zu sagen!"

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Schön, dass man ein zweites Getränk und auch Wein bekommt."

Negativ: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Positiv: "The movie options where not great."
Negativ: "Movie options."

Negativ: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Positiv: "Nur 60% voll, 100% Pünktlich"
Negativ: "Ankunft auf Vorfeld"

Positiv: "Reliable service"

Negativ: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."

Negativ: "I am writing to you because of the poor service that I experienced with your Operations Manager in Vienna, Paola Contestabile. I travel internationally four to five times a year for the past decade and I have never had such awful service as for my Lufthansa Flight 2329 on Jun 14th under confirmation #62RZK3. I was on my return flight to the US with the exact same carry on baggage that I had left the US with a week earlier- a roller carry on and a backpack for my laptop. This is my standard everywhere in the world that I travel and have never had an issue. I bought a painting on my trip and checked it in. With regards to my carry on, Ms. Contestabile was insistent that I could only have one piece for carry on. I told her to get the baggage rules and I would read them to her. I am a trained lawyer and value the meaning of words and rules. I explained that I am allowed one carry on and a personal item. She argued that my backback is not a personal item and that only a "laptop" is a personal item. I again explained that my personal item was my laptop bag, the same way a purse is a personal item for a lady. She finally relented and allowed me to pass through security and passport check. I assumed that this was the end of her confusion. Little did I expect that while sitting by the gate waiting to board the plane, Ms. Contestabile would emerge again and declare in front of all of the passengers that I would not be allowed to board the flight if I did not check my backpack. I told her this is unacceptable, since she had already cleared me. She said she had changed her mind. I found this response to be ridiculous. When I asked to speak with her manager, she refused to allow it, stating "I am the manager today." Ms. Contestabile even went to the pilot of the plane and convinced him that I was a "safety concern" because I wasn't following her ridiculous interpretation of the rules. This is a pure abuse of power and a threat to true safety when a ground crew member can make such a false and baseless accusation. Luckily, a woman passenger overhearing Ms. Contestabile told me that she could not believe the way she was treating me and offered to carry my bag for me. I am requesting a formal investigation into her actions and appropriate disciplinary procedures to ensure Ms. Contestabile is not allowed to threaten another passenger again."

Positiv: "I booked a ticket with Airfare.com using Kayak.com. The booking experience was easy, but the important note I want to make was during a large Colorado snowstorm where flights were being cancelled, I was able to proactively re-book my ticket with the help of Airfare.com customer service. Though it was complicated, I want to make sure Airfare.com gets credit for doing a good job."

Positiv: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."

Positiv: "solider Kurzstreckenflug, nichts zu bemängeln, pünktlich, Gepäck unbeschadet in FRA angekommen"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Positiv: "Apfel als Snack"

Positiv: "Left on time - arrived early"
Negativ: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Positiv: "snacks plus they had sparkling mineral water"

Negativ: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Negativ: "LOST BAGGAGE !!!!!!!"

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Positiv: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Negativ: "No tv, maps or entertainment at all."

Negativ: "The vegetarian meal was OK"

Positiv: "Drinks were included"
Negativ: "No entertainment available not even to pay for. Wifi is overpriced"

Negativ: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."

Negativ: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Positiv: "Whole process of checking in, security, and boarding was very easy."

Positiv: "Attention during waiting time and inside cabin"
Negativ: "Nothing"

Positiv: "Punctuality and amenities on boatd"

Negativ: "I used flights between Vienna and Prague several times and in most cases they are delayed."

Negativ: "seats too cramped"

Negativ: "Behavior of AA"

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "All"

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "It was fast and comfortable"
Negativ: "---"

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Positiv: "The pilot did a great job landing the plane in high winds."

Positiv: "The staff was very pleasant"
Negativ: "Very crowded plane!"

Positiv: "in this case, nothing"
Negativ: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"

Negativ: "Tja, man bekommt nur ein paar Knabbereien als Verpflegung"

Negativ: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."

Positiv: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Negativ: "The entertainment wasn't great compared to most international flights."

Positiv: "Never again with KAYAK. Sorry."

Positiv: "All"
Negativ: "All"

Positiv: "Excellent personnel. Will use Austrian Airlines again!"

Positiv: "No problems."

Positiv: "Everything"

Positiv: "Not much...."
Negativ: "The ticket indicated the wrog gate 21 instead of 31."

Negativ: "Less than 24 hours notice."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "Friendly crew."
Negativ: "So many people on a 747!!"

Negativ: "Flight departed 35 minutes late"

Negativ: "Customer service"

Positiv: "We got a meal for a 1h flight only"
Negativ: "No entertainment but normal for this type of flight"

Negativ: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Positiv: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Negativ: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Positiv: "Friendly staff, good service and on time departure/arrival."

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Flight crew; legroom even in cheap seats."
Negativ: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Negativ: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Negativ: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Negativ: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Negativ: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Easy boarding, plenty of room"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Freundliches Personal!"

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Negativ: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "Flight was efficient enough and staff were friendly."
Negativ: "It was delayed quite a bit and more on-time updates would have been appeciated."

Positiv: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Negativ: "Nothing. This is filler text to meet the min. characters."

Positiv: "Nettes Personal!"

Positiv: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Negativ: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "In general, it was ok"
Negativ: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Positiv: "I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others."
Negativ: "If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable."

Positiv: "Most of the flight was good, as I've come to expect from KLM/AF/DL. Entertainment choices were great and most of the staff was very friendly. Fresh brewed coffee in the beverage service was a huge plus!"
Negativ: "I usually fly Air France CDG-BOS and love it. My flight AMS-BOS with KLM/Delta was a disappointment from those experiences. The food was not very good and I'm not a huge fan of planes so old that my seat is a flotation device rather than having a real life jacket. Also part of my checked bag was broken off during transport."

Positiv: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Negativ: "Woman in front talked endlessly"

Positiv: "Pleasant staff and crew."
Negativ: "Tv screens are old and function very poorly."

Positiv: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Negativ: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."

Positiv: "Friendly staff"
Negativ: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."

Positiv: "great flight. a little cofusingto get the right airline"

Positiv: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"

Positiv: "The fact the plane didn't crash"
Negativ: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"

Positiv: "The service were very good. Just wish the food better selection."
Negativ: "The leg room were tight."

Negativ: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"

Positiv: "Good service...."

Positiv: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."

Positiv: "The flight attendant ruined my trip and experience3 with this airline."
Negativ: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."

Positiv: "crew was friendly and courteous"
Negativ: "had to be bussed to different part of airport to board plane no sound on the entertainment console"

Positiv: "The fact that I got home in one piece I really like."
Negativ: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."

Positiv: "Crewmembers were professional and nice!"
Negativ: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."

Positiv: "Good service, on time, friendly and helpful flight attendants."

Positiv: "The options for music and movies were good, but the poor service provided, at check-in and on board, outweighed any benefit we received from the entertainment."
Negativ: "The crew at Barcelona Airport, especially "Javier" (he refused to give his last name or show his badge - he had it turned around) was very rude and unhelpful. We had to go to another desk person to help us who was a bit more polite. The Finnair Customer Service telephone service was completely unhelpful even though this was booked as a Finnair Flight. The crew on board was ok, at best. The food was the poorest we had in both flights we took (we travelled from Barcelona to JFK, New York, and from JFK to YVR, Vancouver). We were most pleased with our flight from New York to Vancouver, with Cathay Pacific, who, by comparison, had very helpful and pleasant staff both at the JFK Airport and on board."

Positiv: "Departed on time and arrived early. What more could you ask for?!"

Positiv: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Negativ: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."

Positiv: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Negativ: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."

Negativ: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."

Positiv: "The plane was not full"
Negativ: "I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc."

Positiv: "Once we got on the flight it was all good!"
Negativ: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."

Positiv: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."

Positiv: "I was not well and at the check in the lady was kind to change my seat ..."
Negativ: "I order a special meal ....no meal for me on the plan ."

Negativ: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"

Positiv: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Negativ: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."

Positiv: "Great service. Comfy seats."

Negativ: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."

Positiv: "Courtesy of attendants, smooth flight, good service"
Negativ: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"

Positiv: "Very friendly staff, smooth ride and information provided"

Positiv: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Negativ: "Cost for additional luggage was high, some food can be served for so long distance flight."

Positiv: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."

Positiv: "About the only positive was that the plane left on time and arrived on time."
Negativ: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."

Positiv: "The service is great , I enjoyed the food as well. Attendants were very friendly."
Negativ: "When flying from US to Erupoe there should be a private tv screen directly in front of every passenger. On this flight the tv is in the middle of the isle on the ceiling. That's terrible ! When you are on a 8 + hour flight. People want their own screen with their own options. Been on many flights to and from Eruope , this was the only flight that was set up like this. Change it"

Positiv: "The crew was very helpful and the entertainment was updated."
Negativ: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."

Positiv: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"

Positiv: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Negativ: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."

Positiv: "everything except food"
Negativ: "food"

Negativ: "A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed."

Negativ: "One crew member was extremely curt to myself and fellow passengers, not telling us to put down viewer, just slamming it away. Could have said something, been pleasant."

Positiv: "Excellent flight."

Positiv: "They lost our luggage and thhey haven't reimbursed anything yet. We are still lost in the customer service 1-800-never answering service"

Positiv: "They keep you well fed. Helps the time pass on a long flight."
Negativ: "the touchscreen for the movies didn't work well. I had to touch 5 - 10 times to get it to respond."

Negativ: "They would seat my wife and I separate unless we paid over 60 dollars per person. I had no information that the flight number and departure time had changed. We also had to board last because there was a software glitch for people with a US visa."

Negativ: "Quality of food and service is subpar compared to British, Air France, etc. The entertainment choices are limited and the screen is very poorly responsive - one of the worst I've seen - check Air Canada to see a very good one (from all aspects)."

Negativ: "This was a BA-operated flight, not Finnair. 24 hour advance online checkin and seat selection would not work for either segment of this trip. No satisfactory explanation given online, by phone or at airport nor were we able to select seats by telephone."

Positiv: "Was operated by American. They had my special meal organized properly, boarding was efficient, enough legroom in coach, nothing out of the ordinary."
Negativ: "All the shopping, eating, and entertainment in the terminal was before security, so once I was through passport and ticket control and metal detector screening, there was a single deli as my only food option. There was a second ticket control before the boarding area, and to go to the bathroom or to the deli, I had to queue in a line and show my ticket again."

Positiv: "streamlined checkin, food"

Positiv: "You keep talking about Finnair. i called them originally right after i bought my round trip ticket to Madrid and they immediately steered me to US Airways and i had nothing further to do with Finnair. My flight was with US Airways both ways (stopover in Frankfurt going over and then Iberia to Madrid.) i like US Airways. i have watched their continuous improvement over the last 5-6 years in every aspect. i guess that is why American took them over. i just hope American doesn't screw them up and allows them to still operate as US Airways."