Negativ: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Negativ: "Onboarding time"
Positiv: "Liked that the busses to gate at arrival were not packed"
Negativ: "Not having middle seats filled thought that was terrible"
Positiv: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Negativ: "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
Positiv: "seat uncomfortable, food wasn't good"
Negativ: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Negativ: "On-time departure"
Positiv: "The crew was great."
Negativ: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Positiv: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Negativ: "I could not check in online."
Negativ: "Departing on time, boarding more organized fashion."
Positiv: "The entire flight was pleasurable. The crew was outstanding."
Negativ: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Negativ: "No beer or wine served on this international flight."
Positiv: "Nuce crew and gentleness"
Negativ: "Entertainment but we know it’s a plane restriction"
Negativ: "Leg room is short, seats are average. Fine for a short flight."
Positiv: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Negativ: "Seat comfort, food, entertainment, boarding, disembarking."
Positiv: "Wir hatten ein Business-Ticket; vom Check-In bis zum Boarding hat alles bestens geklappt."
Negativ: "Wir hatten schon tolle Business-Flüge mit der Vietnam Air, aber diesmal waren wir enttäuscht. Die Maschine war offensichtlich uralt. Es gab nur zwei Reihen Business, die Sitze waren nicht bequem und schmuddelig, der Reihenabstand war für Business zu eng. Bordservice war dürftig, aber das akzeptiert man noch bei einem 50-Minuten-Flug."
Positiv: "Comfortable seats. Everything was on time. Friendly crew."
Positiv: "Das Business-Ticket war kaum teurer als Economy und enthält 30kg Freigepäck (für das man bei Economy extra zahlen müsste). Bei Check-In, Security und Boarding ist die Fast Lane eine tolle Sache. Keine Warteschlangen! Bequeme breite Sitze mit viel Beinfreiheit. Nett ist auch, dass man schon vor dem Start ein Getränk und kalte Tücher bekommt. Das Essen (Brötchen mit Thunfisch und Schinken) war nett angerichtet (weißes Tischtuch, richtiges Besteck, Porzellanteller und -tassen) und hat prima geschmeckt."
Positiv: "Das Business-Ticket war kaum teurer als Economy und enthält 30kg Freigepäck (für das man bei Economy extra zahlen müsste). Bei Check-In, Security und Boarding ist die Fast Lane eine tolle Sache. Keine Warteschlangen! Bequeme breite Sitze mit viel Beinfreiheit. Nett ist auch, dass man schon vor dem Start ein Getränk und kalte Tücher bekommt. Für ein richtiges Essen war dieser Flug mit 40 Minuten zu kurz."
Negativ: "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
Negativ: "Leider habe ich meine ziemlich teure Brille im Flugzeug - Netz vor dem Sitz liegenlassen.Obwohl wir es nach wenigen Minuten gemerkt haben, war die Fluggesellschaft nicht in der Lage, sie zu finden. ?????"
Positiv: "Great service"
Negativ: "Filmangebot ist schlecht."
Negativ: "Umsteigen in Ho Chi Minh Stadt von Terminal 1 nach Terminal 2 ist zeitaufwendig: ein direkter Transfer ist nicht möglich, die Sicherheitskontrolle muss erneut passiert werden..."
Positiv: "Aufmerksame Crew"
Negativ: "Schlechtes Filmangebot"
Negativ: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
Positiv: "I can choose the seat"
Negativ: "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
Positiv: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Negativ: "Whilst the crew were pleasant today"
Positiv: "on time. no hassles."
Positiv: "The flight attendants are friendly"
Negativ: "The food is a bit “pedestrian”"
Positiv: "Check in was easy, food was decent, there was a TV in each seat"
Positiv: "Plane was clean. Staff were pleasant and professional."
Negativ: "Flight from TPE to SGN A321 was very comfy able."
Positiv: "Tube entry into aircraft rather than bus"
Negativ: "The Vietnam airline has little consumer orientation"
Positiv: "Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board."
Negativ: "Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first."
Positiv: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Negativ: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Positiv: "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
Negativ: "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
Positiv: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Positiv: "Priority boarding for pregnant passengers, leggy and clean"
Negativ: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Positiv: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Negativ: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Positiv: "Personal war freubdlich, Boarding und Landung hat alles wunderbar geklappt"
Negativ: "Es gab keine vegetarische Option, auch wurde das falsche Essen gereicht."
Positiv: "Vietnan Ailrlines is the best and most reliable in-country operator. However, that isn't saying much. Overall, the company, its equipment, and employees are the most professional."
Positiv: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Positiv: "Flight was on time and crew was professional and polite."
Positiv: "Zum wiederholten Male haben wir Vietnam Airlines genutzt und waren sehr zufrieden mit dem Service. Wir können das Produkt Eco Deluxe (Premium Eco) von VN empfehlen. Toller Komfort!"