For auch a short flight it is annoying the number of announcements, mainly because you have a 30 to 35 mins flight and you music or movie stop for every announcement. They announced a drink service that never happened (understandable for such a short flight, but don’t bother me from sleeping or listening to music or watching a movie with and announcement we have to disregard) The crew was good… I feel bad for them having to push the credit cards so hard (also annoying) I did like the video of the safety features better than the old fashioned presentations
Positiv: "Gate attendant was a superstar."
Negativ: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Negativ: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Positiv: "The pasta meal was quite good"
Negativ: "Some more space. Individual entertainment. Air quality"
Positiv: "amazing seat and awesome crew couldn't ask for more"
Positiv: "The cookies"
Negativ: "The flight attendants seemed inexperienced and not professional."
Negativ: "kleines Frühstück für umsonst"
Negativ: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Positiv: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Negativ: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Would fly again- irritated at how does a flight manage to get overbooked"
Negativ: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Negativ: "Only snacks available at 5am"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "It was on time"
Negativ: "Delayed on the tarmac"
Positiv: "The entertainment system was great"
Negativ: "The ride was somewhat turbulent but nothing can be done for that"
Positiv: "Food, Crew, and entertainment were satisfactory."
Negativ: "I opted to pay an additional $398 for seats just behind the bulkhead - that is, no seats directly in front of me - so that I could have extra legroom. The legroom was fine, as expected, but passengers were allowed to use that space as a corridor, keeping my wife and me awake all night. We were constantly being expected to move our legs as people passed by. I want my $398 back!"
Negativ: "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
Positiv: "Great movies and food"
Negativ: "Being delayed"
Positiv: "On time."
Negativ: "They had to take my bag and because no one would volunteer... sigh."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Negativ: "Terrible rough landing for no reason"
Positiv: "The crew on the plane was lovely."
Negativ: "Waiting for maintenance, leaving late, running through the airport. No help from airport staff. They really seemed like that they didn’t care a bit if people made there flights. We barely made our connection to London. People who are 59 should NOT have to run through a huge airport! We spent a lot of money and planned this trip for nearly a year. There were no updates from Kayak. I will use Expedia from now on."
Positiv: "Crew was good"
Negativ: "Baggage took 40+ mins unacceptable"
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Flight kept being pushed back multiple times. left about 3 hrs late. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it. That takes another 30 plus minutes. Not a good start to the morning."
Negativ: "Never finding out what happened to the our original plane that was supposed to have left in the morning."
Positiv: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Negativ: "Did not dislike anything on this trip."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Negativ: "Two of crew very chatty with each other on their personal lives, finances, friends and family."
Negativ: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Positiv: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Negativ: "On this trip I wanted to see snow and I did not see it."
Negativ: "The seats are much too small both width and length wise."
Positiv: "I liked the extra space on the window side of my seat."
Negativ: "Legroom was minimal."
Negativ: "No carbs free meals."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "Not over crowded and friendly crew."
Negativ: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Positiv: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Negativ: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Positiv: "Crew were relatively friendly"
Negativ: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"
Positiv: "The cabin crew was quite accommodating and professional within their means. NOTHING else!"
Negativ: "This flight was over an hour late, as usual...first some vague mechanical problem, then waiting for ONE connecting passenger. The food was WRETCHED. The screen for the movie, of course on this 40-year-old plane, was a single postage-stamp sized screen in front of the tourist cabin, UGH"
+ Es war ein angenehmer Flug trotz Verspätung. - Die Toiletten waren gehen Ende des Fluges absolut ekelerregend aufgrund von Unfähigkeit mancher Fluggäste anständig auf die Toilette zu gehen.
Our bags were lost and Aegean airlines at Santorini airport were absolutely useless to help us get our bags back. Extremely unprofessional.
Positiv: "Fast flight Social distancing A whole row to almost every person"
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Negativ: "The plane was delayed due to waiting for people to clear customs."
Positiv: "The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me."
Negativ: "I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips."
Positiv: "The set was super comfortable"
Negativ: "Everything was excellent"
Positiv: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Negativ: "They could have let me board!!"
Positiv: "Guter Service"
Negativ: "Held on the plane for 3 hours while waiting to de-ice"
Positiv: "The answers were defaulted with a star selection and I could not change it. Our air Canada flight for Vancouver to Maui was just OK. It was an Air Canada Jazz flight. Very uncomfortable seats (and we were in business class). The flight was uneventful and the service was great. I would change my answers above to 1 star for comfort; zero stars for entertainment. The movies were old and it was very hard to hear the shows with the ear buds they provided."
Negativ: "See above."
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Negativ: "Will never book a trip with you"
Negativ: "Significant delays in the flight. I seem to always have poor on time service with Air Canada. And not one apology, which is the least you would expect from a company in the service industry."
Positiv: "Staff very accommodating."
Negativ: "Same entertainment as last flight."
Positiv: "Crew gets excellent makes for friendliness."
Negativ: "Coffee not served with meals. Coffee came after meal was eaten."
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Plesant ride"
Negativ: "Flight took longer to depart due to boarding and de-icing"
Positiv: "The efficiency."
Negativ: "The fact that I paid all this money and yet I couldn't get a decent meal. Unbelievable. I've been flying for years -- long enough to remember when flying was less expensive and we actually got more. Today we pay all kinds of taxes and fees; we pay to bring our luggage (as if we could pay for a ticket to go abroad and do so without clothing), and yet we get get less for our dollar. I wish someone in the offices actually thought about that AND did something to make flying with Air Canada what it was."
Negativ: "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
Positiv: "on time, friendly staff"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Negativ: "Passengers checking luggage are better off waiting in the economy line - it moved much faster than the business class line."
Positiv: "lay-flat bed for red-eye flight to Toronto"
Positiv: "Great crew, great food, seat was amazing."
Negativ: "Flight cancelled"
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Negativ: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Positiv: "Does not alert passengers they need an ETA before checking in. Waste of time"
Positiv: "Crew was very pleasant and ride was very smooth."
Negativ: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Negativ: "too hot in cabin missing brewage onboard"
Positiv: "The media system TV shows were good and the seats were comfortable. The flight was fast."
Negativ: "The boarding process was not good and seemed a bit disorganized. There were few movies offered on the onboard entertainment system."
Positiv: "The crew members were polite and I know they were trying their best. I can't fault anyone individually for their performance."
Negativ: "Although no-one specifically ruined the travelling aspect of my trip, being delayed, cancelled out due to weather, missing a whole day of my trip (out of a short 3 day vacation), never getting my baggage, and then damaging my baggage when I did everyday retrieve it, is unacceptable for an airline to get away with. They will certainly be getting a letter of complaint and a request for a refund."
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Negativ: "They picked randomly who gets in the flight and who didnt"
Negativ: "Only told after tickets purchased, that a visa was needed to change planes in Canada! This information needs to be provided prior to purchase. I paid one-third the cost of the ticket to cancel it and then had to book another ticket closer to departure which was more expensive. Have never heard of such a thing. I live overseas and but had a valid U.S. visa for my travel, but couldn't change planes without applying tor a temporary resident visa which takes longer to obtain than the time before I needed to fly. Very upset and disappointed. Will certainly avoid purchasing from Air Canada again."
Positiv: "Flight attendants were very nice and friendly, they did a great job distributing the meals."
Negativ: "No inflight computer to watch movies or track flight info."
Positiv: "Food was not included in a 5 1/2 hour flight. Which it should be."
Positiv: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Negativ: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Negativ: "Uncomfortable, had to sit sideways since my seat didn't recline and the passenger in front on me reclined into my lap. Stewardess did nothing to help, chose to ignore me and went in the back to knit.."
Negativ: "Flight kept getting delayed without announcements or explanation. Seating is real tight with not enough seats in the commuter area"
Negativ: "Horrible to say the least"
Positiv: "Was moved to a nonstop Flight when my original two segment flight was delayed!! Arrived and hour before scheduled."
Positiv: "The flight was as expected. Nothing bad, nothing outstanding."
Negativ: "The flight was delayed by an hour, and boarding took forever. Why don't people's "carryons" get checked to see if they actually fit? Why are they not held to the stated rules for size, quantity and weight? It would make everything much faster. If you can't lift your luggage into the overhead bin, it probably should be checked."
Positiv: "No issues."
Negativ: "Everything was cool."
Negativ: "They lost my bag which was full of important clothing I needed for interviews this week."