Finde günstige Flüge nach Tempe

Positiv: "Crew was fantastic! Everything was satifactory and as expected."
Negativ: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Positiv: "EZ play newer plane nice staff"
Negativ: "Power plugs did not work in seating row and air vents did not work"

Positiv: "Great staff, quick service."

Positiv: "Perfect"

Positiv: "I got home."
Negativ: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Positiv: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Negativ: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Positiv: "Efficient, comfortable, on time"

Positiv: "Service."
Negativ: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Positiv: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Negativ: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Positiv: "Row to myself"

Positiv: "great"

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Negativ: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Positiv: "Very funny, added comedy to the flight. Great!"

Positiv: "Aisle seat; leaving on time"
Negativ: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."

Positiv: "The plane ROCKED"
Negativ: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Positiv: "Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late."
Negativ: "Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again."

Positiv: "On the flight from LAX to MSP, one flight attendant was very nice and gave us extra cookies to make up for her rude coworkers' attitudes."
Negativ: "I'm almost 6', and my boyfriend is 6'6". He has had 7 major knee surgeries, and life-threatening blood clots, which left major post-surgery vascular scarring. He gets major swelling, even with his compression sleeve. The up-charge to reserve exit row seats was over $100/person for both flights home. Luckily they were still available when boarding, and the nice desk clerk moved our seats for free. However, the rude flight attendance would not allow my boyfriend to elevate his leg and prop it anywhere, even after I explained his medical condition. Allowing the blood pooling increases his risk for clot formation, and it causes him extreme pain. I spent the majority of the flight massaging his leg, trying to push the blood and fluid back up. His ankle swelled around his compression sleeve, and finally he had to lay in the floor and put his leg up on the seat. The attendants told him "the best thing for you to do is to walk around for 10 minutes per hour." No, the best thing for him to do is elevate his leg and rest, not try to walk around a tiny, cramped plane, and elevate his stress level. Flight attendants need to be more aware and accommodating for these type situations, and exit rows need to be available for people who need them as far as size and medical needs require. It is not ethical to charge extra for handicap accommodations, neither is it ethical to charge extra for size and medical accommodations. These factors are not optional, and should not be billed as a luxury."

Negativ: "i don't like that we didn't have a personal tv."

Positiv: "We were on time!"
Negativ: "We didn't get our luggage until an hour later after our flight arrived to the destination,"

Positiv: "Delta was on time and the staff was professional. The in flight entertainment was fun and free! I'm definitely flying Delta again!"

Positiv: "Got home safely"
Negativ: "Rude crew, flies. Uncomfortable, no entertainment."

Positiv: "Every thing"
Negativ: "N/a"

Positiv: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Negativ: "Seat, tv, choices, flight attendants speech articulation."

Positiv: "Comfort and safety"

Positiv: "It was a safe journey good rest and a very smooth operation"
Negativ: "More vegan options"

Positiv: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Negativ: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Negativ: "Was not offered a drink in first class prior to take off."

Positiv: "Flight crew was ok and boarding was really quick"
Negativ: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Positiv: "Crew, chairs, entertainment"
Negativ: "Communication"

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Positiv: "All was good"
Negativ: "All was good"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Negativ: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."

Positiv: "Awesome prompt and courteous service."
Negativ: "Nothing"

Positiv: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Negativ: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."

Negativ: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Positiv: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Negativ: "Best flight, security our always the downer in traveling."

Positiv: "Great"
Negativ: "Great"

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Positiv: "Boarding was on time and the process was efficient."
Negativ: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Positiv: "Everything"

Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"

Positiv: "There was nothing I liked. The walk was too long at Frankfurt"
Negativ: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."

Positiv: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Negativ: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Positiv: "Der Flug war sehr pünktlich. Boarding ging sehr schnell. Schon an der Security musste ich quasi gar nicht warten. I"
Negativ: "Auf Kurzflügen gibt es nur einen Snack und ein Getränk. Das ist aber ok. Für die kurze Flugzeit habe ich komfortabel gesessen"

Positiv: "Die Crew war sehr nett, es gab ein gutes reichhaltiges Frühstück und auf dem Sitz 11A des A321 fehlte die Vorderreihe. Besser geht nicht"
Negativ: "Es gibt keinerlei Beanstandungen"

Positiv: "Nothing"
Negativ: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."

Positiv: "Service was execellent"
Negativ: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Positiv: "pünktlich in FRA und HAM, stets am Gate Da fast nur Geschäftsreisende unterwegs waren, ging es flott"

Positiv: "Flight delayed one day"

Negativ: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."

Positiv: "Lufthansa halt, immer gut, pünktlich, netter Service"
Negativ: "Nix 50 Zeichen, Euer Ernst?????????????????????????????????????"

Negativ: "Flight delayed over four hours, no explanation or apology given. Missed our connecting flight, arrived home over 8 hours later than planned."

Positiv: "Nice flight"

Positiv: "Comfortable for a short flight. On time."
Negativ: "Had to go through security and passport control a second time made the 1 hour connection stressful"

Negativ: "Charges for suitcase 40 euros this rediculas"

Positiv: "Did not get into flight"
Negativ: "They changed the gate in last minute without proper communication"

Positiv: "Das Personal war sehr net. Flug hat Verspätung gehabt."
Negativ: "Das Essen war übersichtlich aber Geschmack war ok. Getrenke waren ausreichend. Beinfreiheit war wenig."

Positiv: "Der Flug hatte leider etwas Verspätung, Die Informationen von Kajak über Verspätung etc. finde ich super! Das Bordpersonal war freundlich, die Getränke waren ok. Es gab kein Essen - aber es war ja auch ein kurzer Flug."

Positiv: "Leg room and the chairs were great."

Positiv: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Negativ: "Give them seat in the middle of the airplane at least"

Positiv: "Meine liebste Fluggesellschaft, Super Komfort und genug Platz für meine langen Beine"

Positiv: "Wunderbare Erklärungen vom Piloten während des Fluges, sehr angenehm...."

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles bestens"

Negativ: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."

Positiv: "free wine."
Negativ: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."

Positiv: "Flug pünktlich und sehr freundliches Personal"
Negativ: "Das übliche Lufthansa Sandwich freundliche Bedienung und sehr bequem Ausgang"

Positiv: "Das Personal im Flug war freundlich und hatte gute Laune dies hat sich auf die Passagiere übertragen. Flug kam pünktlich an"

Positiv: "Greatest of crews -attentive, smiley, going the extra mile. Easy boarding and on-time arrival. Good food and great entertainment options in Premium Economy."

Positiv: "Personal nett"
Negativ: "Über 30m verspätet .... sehr lange Laufwege und noch Bahn wegen Satellitenplatz ... dadurch 1h verloren"

Positiv: "Super Service"
Negativ: "Kein Grund zur Beschwerde"

Positiv: "Pünktich und nicht überfüllt"

Positiv: "Sitzabstand, vor allem in der Notausgangreihe der Premium-Eco. Unterhaltungssystem mit vielen Filmen"
Negativ: "Essen nur durchschnittlich, Service hat lange gedauert, obwohl fast ganz vorne Trotz grossem Sitzabstand ist der Schlafkomfort der Sitze schlecht."

Negativ: "Lange Wartezeiten beim Gepäck Drop Off Lange Warteschlangen, Gedränge, Enge beim Boarding Lange Wartezeit im Bus bevor man das Flugzeug besteigen durfte VERSPÄTUNG"

Negativ: "Business Class bedeutet für die Lufthansa Group offenbar nur Abkassieren! Im Gegensatz zu anderen Airlines ist die Business Class völlig falsch gemanaged: - kein Business Class Sitze - Standard-Economy Sitze mit freiem Mittelsitz - keine Liegefunktion - keine Fussablagen - geringer Sitzabstand (identisch mit Economy) - kein Platz, um Laptop zu benutzen - kein Bildschirm/kein Unterhaltungsprogramm - keine Aufhängemöglichkeit für Jacken/Mäntel - keine Getränke vor dem Start"

Positiv: "Good all around German quality"

Positiv: "excellent service"
Negativ: "very long wait for baggage"

Positiv: "Nothing"
Negativ: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"

Positiv: "The flight was on time enough that I comfortably got to my connecting flight. It was still late and some other passengers were anxious they wouldn't get theirs. The crew was nice."
Negativ: "Business class seats were regular seats with the middle seat unused. The "meal" on this early flight (had to leave the house around 4:30am to get to it) was light. I'm glad I had the time to stop at the business lounge first. I don't recall any entertainment system, which isn't a big issue on this short flight."

Negativ: "old model aircraft"

Negativ: "Ich wurde nie davon unterrichtet, dass meine Flüge von Porto nach Graz wegen eines Pilotenstreiks gestrichen waren. Ich habe das zufällig von einem Freund aus Graz telefonisch erfahren. Ich habe 1-1/2 Stunden vergeblich versucht jemanden der Lufthansa telefonisch zu erreichen, um meinen Flug umzubuchen. Es ist mir dann gelungen, auf meinem Handy den Flug auf eine andere Route, einen Tag später als ursprünglich gebucht umzubuchen, aber ich habe dann meine "preferred" Sitze und mein extra Gepäckstück, für die ich bezahlt hatte, verloren. Spät Abends habe ich dann, nach 30 Minuten bei der Lufthansa eine Dame erreicht, die mir dann "preferred" Sitze zugeteilt hat. Auf die Frage, ob meine Bezahlung für ein extra Gepäckstück auch anerkannt würde, bat sie mich in der Warteschleife kurz zu warten, aber nach weiteren 45 Minuten in der Warteschleife gab ich auf. Am nächsten Morgen, beim einchecken, waren meine "preferred" Sitze anderweitig vergeben und ich musste mich damit abfinden, trotz ursprünglicher Aufzahlung, im hinteren Teil des Flugzeuges zu reisen. Ich nehme sehr stark an, zum letzten Mal mit der Lufthansa, es gibt ja auch andere. Durch den Streik der Lufthansa Piloten, bin ich nicht die Route Porto - München - Graz geflogen, sondern einen Tag später, Porto - Frankfurt - Graz. Eine Vergütung für eine durch den Streik der Lufthansa Piloten erzwungene extra Übernachtung, habe ich nicht bekommen."

Positiv: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."

Positiv: "Guter Komfort in der Premium Economy, sehr freundliches Personal, moderne Maschine."
Negativ: "Die Entertainmentauswahl der Lufthansa ist im Vergleich zu anderen großen Airlines ein Witz. Kaum neue Filme, viel zu viele unbekannte skandinavische und asiatische Filme, von denen man vorher nicht wissen kann, ob sie gut oder schlecht sind. Im Flugzeug kommen Hollywood Blockbuster einfach besser als Kulturprogramm."

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Schön, dass man ein zweites Getränk und auch Wein bekommt."

Negativ: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Positiv: "Die Crew war hervorragend-freundlich, hilfsbereit, aufmerksam, witzig! Ein Vergnügen!!"

Positiv: "It was UA. Not Lufthansa."

Negativ: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Negativ: "At the boarding que there was a Lufthansa employee singling out carry on bags for gate check, when they would clearly fit in the overhead. She addressed me and others in a curt and arguably rude tone of voice and mannerisms. No further instruction was given for the gate check process, hence I rolled the small suitcase to the entry of the aircraft, where the Purser asked why I would wish to check the bag. When I recounted the story, he chuckled and said, bring it aboard, there is no reason to check that bag."

Positiv: "Nur 60% voll, 100% Pünktlich"
Negativ: "Ankunft auf Vorfeld"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Positiv: "Apfel als Snack"

Positiv: "Left on time - arrived early"
Negativ: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Positiv: "snacks plus they had sparkling mineral water"

Negativ: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Negativ: "LOST BAGGAGE !!!!!!!"

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Positiv: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Negativ: "No tv, maps or entertainment at all."

Negativ: "The vegetarian meal was OK"

Positiv: "Drinks were included"
Negativ: "No entertainment available not even to pay for. Wifi is overpriced"

Negativ: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."

Negativ: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Whole process of checking in, security, and boarding was very easy."

Positiv: "Attention during waiting time and inside cabin"
Negativ: "Nothing"

Positiv: "Punctuality and amenities on boatd"

Negativ: "I used flights between Vienna and Prague several times and in most cases they are delayed."

Negativ: "seats too cramped"

Negativ: "Behavior of AA"

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "All"

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "Ohne Ankündigung gestrichen"

Positiv: "It was fast and comfortable"
Negativ: "---"

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Positiv: "The pilot did a great job landing the plane in high winds."

Positiv: "The staff was very pleasant"
Negativ: "Very crowded plane!"

Positiv: "in this case, nothing"
Negativ: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"

Negativ: "Tja, man bekommt nur ein paar Knabbereien als Verpflegung"

Negativ: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."

Positiv: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Negativ: "The entertainment wasn't great compared to most international flights."

Positiv: "Never again with KAYAK. Sorry."

Positiv: "All"
Negativ: "All"

Positiv: "Excellent personnel. Will use Austrian Airlines again!"

Positiv: "No problems."

Positiv: "Everything"

Positiv: "Not much...."
Negativ: "The ticket indicated the wrog gate 21 instead of 31."

Negativ: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Positiv: "The food service was good and the flight attendants were friendly."
Negativ: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Positiv: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Negativ: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Positiv: "Comfortable seats. Warm plane with happy staff."
Negativ: "Maybe a second sandwich option for food, not everyone likes cheese."

Positiv: "Just great crew."
Negativ: "Not comfortable at all and will not book KLM again."

Negativ: "Amesterdam airport employee was really rude"

Negativ: "At some point the luggage was lost. here."

Positiv: "Nice seats, comfortable."
Negativ: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Negativ: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Positiv: "Got to Amsterdam on time and everything was great including the staff"

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Negativ: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Positiv: "Freundliches Personal!"

Positiv: "Airline staff good and professional"
Negativ: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Positiv: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Negativ: "Nothing."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Negativ: "The seats in economy were a little too small for a 12 hour flight"

Positiv: "Loved this 747! Crew was professional and food was very good."
Negativ: "We had a long wait (25 minutes) at the gate because we were early."

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Night flight so no entertainment allowed sleeping"
Negativ: "Kosher food could be improved"

Positiv: "Nettes Personal!"

Positiv: "Food and staff were great"
Negativ: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Positiv: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Negativ: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "They flew full speed to catch up with the delays."
Negativ: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "Nice new Boeing 787, lots of space."
Negativ: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

Positiv: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Negativ: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."

Positiv: "Crew very efficient Food was reasonably good Good movie selection"
Negativ: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Positiv: "Staff very nice, plane clean and nice food"

Negativ: "5 STD. Verspätung."

Positiv: "Angenehmer Flug, schnelles Boarding und Deboarding..."
Negativ: "Alte Machine, Lange Wartezeit im Flieger ohne Erklärung für die Verspätung. Keine Zeitschrift, Personal Recht unsichtbar. Kaffee ohne das Milch oder Zucker angeboten wurde."

Positiv: "Seats are more comfortable than those of many other airlines."
Negativ: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."

Negativ: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."

Positiv: "Check in, Fast Track, lounge, 1. Reihe"
Negativ: "man sitzt auf engeren Sitzen (Tablett ist in der Armlehne), aber ebenso zu dritt wie in der Eco. 1A-B-C haben viel kleineren Fußraum als 1D-E-F Stewardess wollte kein Handgepäck erlauben, da die Kanine bereits zu voll war. Ich schuld vor, sie solle erst einmal das Gepäck der Mitarbeiter aus der Kabine nehmen, dann reicht es auch für die Paxe ...."

Positiv: "Essen in der Business Class okay"
Negativ: "Irritierend, dass in der Businessklasse der Mittelsitz NICHT frei bleibt"

Negativ: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"

Positiv: "We were eventually rebooked in the class we paid for."
Negativ: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."

Positiv: "Relatively new aircraft. Estonian pilots."
Negativ: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."

Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem ultrakurzen Flug."

Positiv: "Die Besatzung war sehr nett, der Ablauf gut organisiert. Hat alles wunderbar geklappt. Zur Verpflegung gab es Kaffee oder Tee, was aber ok ist bei dem kurzen Flug."
Negativ: "Komfort dürfte etwas besser sein. Unterhaltung gab es keine."

Positiv: "Punctual and very cordial staff."

Negativ: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"

Positiv: "Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated."
Negativ: "Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight"

Negativ: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Positiv: "Real meals"

Negativ: "Aufgrund vorheriger Verzögerungen war der Flug mal wieder verspätet. Information am Gate eher mangelhaft."

Negativ: "Für die Verpflegung (Cola und Nüssli) musste ich 50 Kronen zahlen. Das geht einfach nicht, auch wenn es ein share code Flug war, weil das Ticket von Swiss war"

Positiv: "Nettes Personal, schnelles Boarding."

Positiv: "This flight was also one of the best I have taken. I enjoyed it very much."
Negativ: "It was a little upsetting to see and hear one of the crew members be a little nasty with my sister when he asked her about the meal. She misunderstood and asked for chicken andvhe was quite nasty when he corrected her and gave her the two options."

Positiv: "Boarding, comfort, cost of tickets"
Negativ: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."

Positiv: "Entertainment selection was very nice and the actual plane ride was smooth"
Negativ: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"

Positiv: "Overall excellent"

Negativ: "Delayed, charged even for water:("

Negativ: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Positiv: "Quick Flight"
Negativ: "Just a long layover, but what are you going to do"

Positiv: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"

Negativ: "Entertainment systems were not working for many of us."

Positiv: "Nothing really stood out --- standard service expected in Premium Economy seat."
Negativ: "Ordered a tomato juice to go with my dinner--they did not have it in the cart. Stewardess said she would bring one for me----- it never arrived."

Positiv: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."

Positiv: "personnel is very courteous."
Negativ: "cofee is terrible."

Positiv: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Negativ: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."

Positiv: "Everything was good"
Negativ: "Everything was good"

Negativ: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Positiv: "The flight was on time and the crew was friendly"
Negativ: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."

Negativ: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."

Positiv: "The flight staff was fantastic!"

Positiv: "The flight attendants were friendly, the seats were very comfortable, and the lunch was good. The movie selection was great!"
Negativ: "I wished the dinner was a little more substantial. It felt more like a snack than a meal."

Positiv: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Negativ: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."

Negativ: "That it was cancelled"

Negativ: "Were informed about the cancelling of our flight 48 hours into the strike. Had to take another airline."

Positiv: "Checking was simple . The waiting area was comfortable. The flight seats were convenient, and we arrived early."

Negativ: "Customer Service was terrible at the counter. Check in was aweful. Surpirse very expensive bag fee. There was no effort to make me aware of the bag fees before the flight. Automatic recheck of bags didn't work. Everything took longer than expected and nobody was interested in helping solve the problem."

Positiv: "plane interior seemed new/clean. Big TVs and lots of movies in the SAS Plus / Prem economy seats."
Negativ: "The cabin crew was pretty terrible...ranging from being generally disinterested to actually actively hostile towards passengers. No wonder SAS is in such dire straights. Would never choose to fly SAS again."

Positiv: "most"
Negativ: "the seat were very uncomfortable"

Negativ: "Our flight was cancelled due to mechanical issues on the plane, and we were not rescheduled for another flight until 28 hours after our original flight on a different airline. Our final destination was not the same since the flight was rescheduled to depart Washington so much later, and SAS had terrible customer service in trying to change the second connecting flight to Berlin instead of Hamburg. We talked to 5 different representatives from the airline before someone would accept responsibility and take action instead of passing it off to someone else/ another company."

Positiv: "SAS planes are in good shape and everything (toilets and cabin fittings) worked"
Negativ: "The flight back to O'Hare from Arlanda was delayed because of the time it took to clean up the plane after its arrival from a prior point of origin."

Positiv: "Friendly, professional staff. Good warm meal."
Negativ: "Definitely did not like that my rollator (walking aid) was lost, and it was two days before I finally got it! So I had to stay inside the house (my son's) for two days! Not happy about that!!! No explanation of where it had been, my guess would be that it never got aboard the plane from Copenhagen. I am 80 yrs.,and I need my walking aid."

Positiv: "Everything was great. Would definitely fly them again!"

Positiv: "Excellent crew, very friendly and efficient"