food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
Positiv: "Amazing as always"
A to Z on this flight was just great!
Positiv: "Crew was excellent"
Negativ: "Better seat cushions"
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Negativ: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Food, service"
Negativ: "The space"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "Good food. Friendly staff efficient airports."
Negativ: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Positiv: "Flight attendants were very friendly, professional and helpful"
Positiv: "Crew was amazing"
Positiv: "Food, Entertainment."
Negativ: "Harder than usually landing"
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "The food selection, there is several pre-order meal based on diet or your religion"
Negativ: "The seat pitch at least 33""
Negativ: "Change the food menu, boring with the same menu"
Positiv: "Seat was very comfortable, crew was very nice,"
Negativ: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Positiv: "Everything, perfect flight"
Positiv: "Yes the SQ802 and sQ807 was excellent"
Negativ: "Returning flight food short be better SQ807"
Positiv: "The crew was amazing. The seat were uncomfortable"
Negativ: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Negativ: "Everything was fine."
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Positiv: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Negativ: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Positiv: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Negativ: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "Staff was polite and accommodating"
Positiv: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Negativ: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Positiv: "The flight attendants were amazing."
Negativ: "Some staff not courteous which surprised me"
Positiv: "wide seats. great service. on time."
Negativ: "food was not as good as one would expect."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Positiv: "Priority line for boarding and security, reclining seats, foot stand"
Negativ: "Priority boarding not available in India, food and food choices and lackluster service"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "crews were helpful"
Negativ: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Positiv: "Again very friendly and efficient service ."
Positiv: "Crew very good as was entertainments system"
Negativ: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Positiv: "Singapore Airlines hat mich ohne Probleme nach New York geflogen und ich wurde nicht bedroht, verwirrt und verarscht und blöd angemacht!!!"
Positiv: "Helpful crew. Full food service!"
Die First Class von Emirates ist sagenhaft. Kann ich nur schwerstens weiterempfehlen. Die Kabinen, Toiletten/Duschen, das Personal, Essen und Onboard-Unterhaltung wird man nur schwer toppen können.
Negativ: "Bei fast 7 Stunden Flug 1x Getränkrunde zum Abflug und 1 x zum Frühstück Morgens. Dazwischen habe ich kein Personal gesehen... dafür auf dem Monitor ständig „drink plenty of water during flight“"
Positiv: "Some of the crew were friendly, certainly not all of them."
Negativ: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Negativ: "On-Line Check in bietet keine ordentliche Auswahl an verfügbaren Sitzplätzen. Nach online Buchung stellt Emirates keine Platzwahl zur Verfügung. (Hohe Zusatzkosten)"
Negativ: "Gepäckausgabe in München. Langsam wie immer"
Negativ: "Gepäckausgabe in München. Langsam wie immer."
Negativ: "Zugewiesenen Plätze wurden ohne Info einfach geändert trotz zwei Kleinkindern Bordpersonal überwiegend unfreundlich Verpflegung lies zu wünschen übrig"
Positiv: "Crew helped me with a chamomile to help me sleep."
Negativ: "It was quite good"
Positiv: "Sitzabstand. Moderne Maschine"
Negativ: "Essen schmeckte nicht Boarding"
Positiv: "Alles nur pefekt."
Negativ: "Nichts alles super"
Negativ: "Nichts alles super"
Negativ: "Old plane - ACE - very basic movie selection."
Positiv: "Everything was excellent."
Negativ: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Negativ: "Inkompetenter Stewart"
Negativ: "Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you."
Negativ: "It was good service by emirates"
Positiv: "Sehr freundliches Personal und sehr Service orientiert."
Negativ: "Cursor des Bildschirms war sehr ungenau. 5 Minuten bis der richtige Film gewählt werden konnte. Software am Bildschirm sehr langsam. Das gewünschte Beef war für viele Gäste aus."
Negativ: "- Mitte Flug Service Knopf gedrückt. Licht war bis Ende des Fluges an. Niemand kam - starke Zugluft"
Positiv: "Personal ist bemüht die alten Emirates werte zu erhalten. Sehr nett und freundlich."
Negativ: "Keine warmen Tücher mehr. Nur noch selten Getränke Service Essen schlechter als vorher. Keine kleine Flasche Wein mehr. Nur noch Plastik Becher. Man spart wo es geht. ABER DER KUNDE MERKT ES!"
Positiv: "Erster Flug in neuer 777. tolle Unterhaltung mit neuesten Filmen."
Negativ: "Das Essen war leider nur mäßig"
Negativ: "Seats not comfortable Service was not good"
Positiv: "Service was excelleny"
Positiv: "Das Personal war sehr nett und hat mir bei jeder Frage höflich zur Seite gestanden"
Negativ: "Leider war die Luftdüse meines Hintermannes auf mich gerichtet und er hat nicht auf mich reagiert, kann die Airline aber nichts für"
Negativ: "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
Positiv: "Das Check In und das Flugpersonal war super freundlich und hilfsbereit."
Negativ: "Es war gut, es war aber auch nur ein 1 stündiger Flug. Da erwarte ich nicht so viel."
Positiv: "Das Bordpersonal war sehr aufmerksam. Während des gesamten Fluges wurden für uns Getränke in den Kühlschrank gestellt. Vielen Dank auch insbesondere an Jeniffer und Lilli, die unseren Flug auf einer Polaroid-Foto festgehalten haben."
Negativ: "Der Stecker unseres inflight Entertainments hatte einen Wackelkontakt. Auf Nachfrage knnten wir unseren Platz aber problemlos wechseln, dann funktionierte alles."
Negativ: "Broken seat levers, out of order headphones"
Positiv: "Flug war von Anfang bis Landung super!"
Negativ: ".... Aber die Gepäckausgabe in Düsseldorf dauerte mal wieder ewig Haben fast eine Stunde am Karussell gewartet...."
Negativ: "Everything was perfect"
Positiv: "Top Flug mit sehr hohem Komfort."
Negativ: "Auch hier kann ich kein schlechtes Wort verlieren."
Negativ: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."
Negativ: "Boarding: by bus at BKK on a Boeing 777, not as expected with emirates, gate was set as “G1A”, we read this as Gate 1A, but needed to run from A1 all the way to G1, got late on the bus. Food: Chicken with peppers average, no good taste Drinks: had to broken cups, one on the top (changed that), one at the bottom with a hole in it. Red wine spilled all over my trousers and pullover. Shit happens, but (a) what about the quality of the goods and (b) how does the crew handle this? Crew/Service: Generally friendly, but the guy who served the red wine had no clue how to handle this: 1. Red wine on cloth is bad to clean 2. After I complained about a possible problem with cleaning and the possibility that the stain would stay, no reaction, only sortiere and the Recommendation from him was to use soda water which was actually not at hand and took him more then 10min to bring it. 3. I requested for the supervisor. She was very friendly and took my email address to write a report on this. I am now waiting for reaction and possible refund for cleaning or more. Another drink was offered but that was all until now. So I am curious about the reaction from Emirates. Overall it seemed like Emirates has a bad standing in BKK: - Bus boarding on B777 - No clear information about gate - Bad quality of material (cups) - For Emirates under average food quality Additional remark: The following connection flight from DXB to DUS, was very good, overall quality as expected from Emirates, food and staff was very good. So the above review from BKK -> DXB might have been an exception."
Positiv: "Das Flugpersonal war ausgesprochen nett, das Essen war sehr gut"
Positiv: "Es war einfach alles perfekt"
Positiv: "Dinner was good, breakfast a bit ordinary"
Negativ: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Negativ: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Positiv: "The food and beverage selection was great."
Negativ: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Positiv: "Der Flug ist zwar verspätet gestartet, aber die Piloten haben die Verspätung fast wieder rausgeholt. Das Essen war genial und vor allem Metallbesteck in der Economy, wo es sonst nur Plastik gibt. Dazu eine gute Getränkeauswahl. Der Rotwein war sehr lecker."
Positiv: "I love the meal"
Negativ: "Some crew member is bad customer service they're not pay attention on you."
Positiv: "komfortabel, gute unterhaltung, problemloses boarding, angenehmer flug."
Negativ: "schwacher service"
Positiv: "Pünktlicher Start und aufmerksame Flugbegleiter besonders mit unserem 6 Monate alten Sohn sehr bemüht. Top Entertainement-Angebot."
Negativ: "Das Essen war auf dem Hinflug besser, Schade, dass es keinen separaten Krabbelbereich für Baby existiert."
Positiv: "Der service war unterdurchschnittlich. Von ham nach dxb (6 h flug) kam nach über 2 h das erste mal service. Insgesamt kam er nur 2x. ich habe bei emirates viel mehr erwartet."
Positiv: "reichliche auswahl"
Negativ: "touchscreen teilweise nicht funktioniert"
Positiv: "good flight"
Negativ: "Woke me up for breakfast"
Positiv: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
Negativ: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
Negativ: "Wir wurden irgendwo auf dem Flugplatz geparkt und mussten ca. 20min. mit dem Bus zu unserer Abflughalle fahren. Dort hatten wir grosse Mühe, unser Gate zu finden."
Positiv: "Hat alles hervorragend geklappt."
I ask for a change of flight from Los Angeles to Sydney and I payed $34 but when I arrive in the airport I was checked in the flight from Los Angeles to Melbourne which was de original flight I booked.
Positiv: "Boarding through two doors made the process faster."
Negativ: "A better explanation of the lunch choices would be helpful"
Negativ: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Negativ: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Positiv: "Dear ok"
Negativ: "Some of the Crew attitude could be better"
Positiv: "Crew were good. Better service than in business class"
Negativ: "The food was disgusting..."
Positiv: "Entertainment inbegriffen"
Negativ: "Geringer Sitzabstand"
Positiv: "Alles normal. Guter Flieger"
Negativ: "Software scheinbar inkompatibel mit anderen codesharing linien... dh online checkin etc funktioniert nicht. Genausowenig wie Bestellung von Spezialmahlzeiten."
Positiv: "Crew was friendly and helpful even the flight was nearly fully booked Choices of entertainment is good"
Negativ: "Unfortunately they ran out of the main menu Seats are old Entertaining system is also old, small screens with low quality"
Positiv: "Food wasn’t that bad Crew tried their best to serve everyone fast and and fullfield the extra wishes Entertainment system is good and choice is large"
Negativ: "Unfortunately there was a delay in boarding, would have been nice if they announced that earlier as they knew that the plane arrived late... Also plane was fully booked and I only got a middle seat, but luck? This older Boeing 737 is quite noisy and it makes it difficult to understand the announcements Old screens for entertainment with bad quality"
Positiv: "Everything was barely adequate. All the flights on this trip was substandard. Planes seemed old and dirty. Really disappointed."
Negativ: "Barely made the connection."
Positiv: "Crew was nice and ready to help"
Negativ: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Positiv: "Flight crew is great"
Negativ: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Positiv: "I’ll lile it all"
Negativ: "My foot rest didn’t extend all the way up, button was broken"
Negativ: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Positiv: "Das gesamte Flugerlebnis blieb mir in Positiver Erinnerung. Die Crew war hilfsbereit, freundlich und zuvorkommend."
Negativ: "Leider war das Frühstück auf diesem Flug ein wenig dürftig."
Positiv: "The variety of television/movies was fantastic."
Negativ: "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
Positiv: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Negativ: "First stage , food not too crash. Rest fine."
Negativ: "Plane was approx 1 hour late"
Positiv: "We sat on the runway for an hour. The pilot communicated frequently about the delay. Efforts were made to connect passengers to their missed connections."
Negativ: "Several of the flight attendants were rude. The food was not good. I should have known since the flight attendant serving me had not tried any of the options and couldn't recommend any to me. The plane does not have enough bathrooms for the number of passengers."
Positiv: "Qantas is a quality airline and provided us with better service than most USA airlines that we typically fly for about the same pricepoint. We were very impressed by the quality of service, the meal and entertainment offerings- it was a nice memory of how flying with USA airlines used to be in the good ol days. We flew economy so nothing special was added to our basic service."
Negativ: "All was good, would fly them again should we need to travel their routes again. We flew 2 international flights and 4 domestic (within Australia) flights during our stay in Australia and had great experiences on all the flights."
Negativ: "Tiny tiny seats with no leg room whatsoever. Couldn't check in online and couldn't get assigned seats or request a guaranteed aisle seat. Extremely uncomfortable for 15 hours."
Positiv: "Fantastic Service On time Easy boarding"
Negativ: "Really unnecessary delays."
Positiv: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Positiv: "The plane itself was nice and comfortable for me. The business class seat fully laid down, and there were lots of entertainment options. The flight was quick! 15hr flight from Melbourne to LAX only took 13 hours!"
Negativ: "Several of the food items were either cold or overdone. I asked hostess what the deal was (because their food service is usually great) and she explained that in this new plane (Boeing 787) they removed a lot of the working areas for the crew. They have less space to work in order to be able to prepare food and drinks compared to Qantas's other planes (Airbus A380). This is also a brand new plane for this crew (literally the first flight for some for some of them), and they didn't know where some of the things on the plane were. I imagine after they've used the plane for a while and learn where everything is, they'll get better. I'll find out on the return flight back to Melbourne."
Positiv: "The crew take time to talk to you, and everyone of them has a smile. The in flight meals were great, not typical airline TV dinners. They were good meals. The entertainment selection is outstanding, especially for a 14-hour flight. power outlets work, and they even have snacks in the galley area like Lufthansa so if you need a soft drink, coffee or candy...it is there all during the flight. A long flight could not be made easier"
Negativ: "cramped seats. a miniscule snack, with no napkin to clean up with"
Positiv: "Hot food"
Negativ: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Positiv: "Flight was straight forward, left and landed on time"
Negativ: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Positiv: "Crew was great"
Negativ: "Food was terrible (gave it 1 star because it showed up) and boarding was chaotic"
Positiv: "Flight was comfortable, in flight entertainment was good, food was good"
Positiv: "Crew was attentive and pleasant. Came around often to make all was ok. Seats were comfortable for a flight that long with the pillows and blankets provided."
Negativ: "The fact that it took off a half hour late. This was blamed on a passsenger and their paperwork. While I can appreciate they took a little extra time that amount was in my opinion too much. With running that late along with the grounds crew taking over an hour to get the bags off the plane, we along with many others missed our connecting flight. Based on the oh well attitude of the supposed manager at American Airlines/qantas I won't be taking qantas on my next trip."
Positiv: "Friendly crew."
Negativ: "Nothing that is unique to Qantas or just flying in general."
Positiv: "Excellent people who made the flight very nice. Extremely personable."
Negativ: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Positiv: "This was AA flying for Quantas and it was all very nice; the taste of the food left something to be desired, but it was all decent portions and we were fed three times. The staff was terribly accommodating and friendly. The entertainment was top notch! The flight was smooth and was as comfortable as a 12 hour flight can be. After the hellish experience I had at both O'hare and LAX, it was a lovely way to end/begin the trip."
Negativ: "Nothing, really."
Positiv: "Everyone and everything"
Positiv: "Amazing crew and staff."
Negativ: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Positiv: "Food was better than expected, recommend qantas to others based on this alone"
Negativ: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Positiv: "Great selection of entertainment. Good pillows."
Negativ: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Positiv: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Negativ: "They didn't have as big of a selection of movies on their smaller plane."
Positiv: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Negativ: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Negativ: "I was surprised that we were flying a different carrier than Emirates"
Positiv: "Friendly service."
Negativ: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Positiv: "on time"
Negativ: "very rough ride"
Positiv: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."