Finde günstige Flüge nach Palo Alto

Positiv: "Der Flug war mehr oder weniger pünktlich und nicht ausgebucht. So waren wir zu zweit in einer Dreier-Reihe."

Positiv: "Alles hat geklappt."
Negativ: "Zuwenig essen Portion"

Positiv: "Zwar wurde der Einstieg nur über einen Bustransfer über das Rollfeld ermöglicht, aber die Wartezeiten vor dem Bus und vor dem Flieger wurden so kurz wie möglich organisiert. Die Innenausstattung des Flugzeugs ist sehr stilvoll und edel ausgewählt. Kompliment ! Da hat die SWISS ordentlich Häkchen bei der Sonder- und Zusatzausstattung gemacht. Die Beinfreiheit zwischen den Sitzen ist angenehm großzügig bemessen für einen innereuropäischen Flug, in einem Airbus A319. Diese Beinfreiheit kenne ich eigentlich nur von Fernflügen mit asiatischen Airlines. Die Cabin Crew war mit Authentizität äusserst zuvorkommend und freundlich. Zu keinem Zeitpunkt hatte ich das Gefühl , gezwungener Freundlichkeit zu begegnen. Retroperspektiv möchte ich sagen, dass dies der angenehmste innereuropäische Flug war, bei dem ich jemals Fluggast war. Schade, dass der Flug nur 45 Minuten dauerte. Mit der Maschine und dem Personal würde ich auch mal zum mars fliegen. ;-)"

Positiv: "Meals were good"
Negativ: "We did not notice when they rolled the Duty Free Cart --so we asked if we could buy a product later on in the flight- The crew told us "No" The crew did the bare minimum serving Business Class passengers. The connecting gangway between the 2 toilet areas--- 2 of us passengers tried to pass the crew to get to the other side--crew would not move out of the way--- we, the passengers had to manoevre around them as if we were a burden to them"

Positiv: "preis Leistung"
Negativ: "Verspätung"

Positiv: "Flight was 14:40----- Boarding began a little late at 14:20. Got everyone on board efficiently and quickly. No kidding. Plane was ready and started moving for take off at 14:39. Impressive! Well Done!"

Positiv: "Leider landete mein Flugzeig 15 Minuten später in Zürich...und das bei einer Umsteigezeit von insgesamt 50 Minuten. So war es gut, dass auf den Bildschirmen die Gates angezeigt wurden, wo welche Abflüge sind. Auch eine Übersicht über den Flughafen erfolgte. Sehr gut und danke! Dankenswerterweise wartete die Cockpitcrew auf meinen Koffer. Dadurch verzögerte sich der Abflug um 10 Minuten, die aber wieder eingeholt wurden."

Positiv: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Negativ: "Boarding was later than initially said and I did not know why"

Positiv: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."

Positiv: "Pünktlich und super Service"

Positiv: "Sehr freundliches Flugpersonal, Flugdauer ca. 1h."
Negativ: "Flug war bis auf den letzten Platz ausgebucht, dadurch musste das Handgepäck bei einigen Passagieren unter dem Sitz verstaut werden, weil die Gepäckfächer gerammelt voll waren."

Positiv: "pünktlich - sogar zu früh Schokolade :)"
Negativ: "Babygeschrei"

Positiv: "2x Bustransfer. Somit kein Prio-Boarding"
Negativ: "Eng."

Positiv: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Negativ: "We've got no complaints."

Positiv: "es war alles in Ordnung, Boarding etwas langsam, aber bei einem großen Flieger wie dem Airbus A320 ist das schon OK;"
Negativ: "an Board gab es kein Entertainment-System; das ist aber für einen Kurzstreckenflug kein großer Mangel; darüber sehe ich hinweg"

Positiv: "Pünktlich"
Negativ: "Von der Stewardess angerempelt worden und Rotwein auf dem Hemd"

Positiv: "Alles In Ordnung"
Negativ: "Nichts zu bemängeln"

Positiv: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."

Positiv: "Check-in in 5 Minuten Aufgabe Gepäck in 3 Minuten Aufmerksames Personal im Flugzeug"
Negativ: "Nichts"

Positiv: "Freundliches Personal, pünktlicher Start"

Positiv: "Wie immer sehr freundliche Crew, guter Service"
Negativ: "Sitzabstand in Eco definitiv zu knapp!"

Positiv: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Negativ: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."

Positiv: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."

Positiv: "Sehr nette Crew, ich fühlte mich gut aufgehoben. Das essen war auch sehr lecker."
Negativ: "Sitze sind etwas eng, aber immer noch ok, war ja nur ein kurzer Flug."

Positiv: "Excellent crew"
Negativ: "Terrible seats :-("

Negativ: "Good"

Positiv: "On time"
Negativ: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."

Positiv: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Negativ: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"

Positiv: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Negativ: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"

Positiv: "Verpflegung ging schnell"
Negativ: "zu spät (1h) sehr enge sitzabstände gewünschte sitze wurden ein boarding wieder storniert und man sass sehr viel schlechter"

Positiv: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Negativ: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."

Positiv: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."

Negativ: "Kein Anschlussflug!"

Positiv: "The crew was pleasant."
Negativ: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."

Positiv: "Service was excellent and very friendly."
Negativ: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."

Positiv: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Negativ: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."

Positiv: "See above"

Positiv: "Helpful staff"
Negativ: "I was uncomfortable with the space"

Positiv: "Courtesy of crew."

Negativ: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."

Positiv: "Problemloser Flug, pünktliche Ankunft"
Negativ: "wenig Beinfreiheit (Mediabox unter Vordersitz)"

Negativ: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."

Positiv: "Service is above average, flight attendants very friendly and helpful."
Negativ: "Only one choice of the lunch dishes was available, since they had run out of the second one."

Positiv: "Keine lange Wartezeit, dauerhafte Informationen, guter Service."

Positiv: "Everything"

Negativ: "Verspätung"

Positiv: "Ft"
Negativ: "The lack of food choices. Even if you must buy them tgere should be choices"

Positiv: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."

Positiv: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Negativ: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "Entertainment system"
Negativ: "Crew lacked any customer centricity, service was poor"

Negativ: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"

Positiv: "I love Delta. Smooth boarding. Quality service. Keep it up!"

Positiv: "entertainment services"
Negativ: "legroom"

Positiv: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Negativ: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."

Positiv: "COURTESY"

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Negativ: "Delayed four hours"

Positiv: "same"
Negativ: "same"

Positiv: "I liked the free in-flight entertainment - movies, music, HBO, etc. That was very nice and helped the flight fly by"

Negativ: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Negativ: "Spent 90 minutes on the plane before it even took off."

Negativ: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."

Positiv: "Have not flown Delta for some time and was very impressed. Definitely would fly again."

Positiv: "Boarding was smooth. Service was friendly."

Positiv: "The nice couple sitting next to me."
Negativ: "Flight was delayed, carry on filled up fast, and there was nothing special about the plane or service."

Positiv: "The new plan"
Negativ: "Toilet behind the last row."

Positiv: "Crew was okay, as well as the in flight snack"
Negativ: "Over one hour delay to begin with and then we were stuck in the airplane for 45 mins waiting to pull into a gate."

Negativ: "Hour and half delay"

Positiv: "The adorable and well behaved dog sitting from across the aisle with his human."
Negativ: "Inbound flight from LAS was more than an hour late. Boarded the plane and we did not leave until much later. Arrived at SFO at 12:15AM, two hours later than originally scheduled. I shouldn't complain as the fare I paid was cheap, but i definitely learned my lesson."

Positiv: "Larger ore comfortable plane"
Negativ: "Bad snacks, bad wifi, no cart for luggage"

Positiv: "Very friendly thank you!"
Negativ: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"

Positiv: "I would like to have ore of a grace period to check baggage."

Positiv: "Crew was polite and very helpful."
Negativ: "It would have been great to reiterate to passengers to remain seated when deplaning, until the passenger in the row ahead were approximately 6 Ft away."

Negativ: "Bad social distance"

Positiv: "Felt safe and sanitary"

Positiv: "Crew was very friendly and took good care of the passengers"

Negativ: "Rude crew. Dirty plane."

Negativ: "Better food offerings"

Positiv: "Excellent crew and clean aircraft"

Positiv: "Fast flight"
Negativ: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Positiv: "Service by crew. I was flying economy but it was par to business class."

Positiv: "Very comfortable, no complaints."

Positiv: "The guy announcing the boarding was a hoot! Great sense of humor."

Positiv: "Yes"
Negativ: "Took off late. Other than that very comfortable and great experience"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "That it got me home"

Positiv: "Great service"
Negativ: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Positiv: "Short time and easy on and off boarding."
Negativ: "One stewardess was in a mood but otherwise a very pleasant flight."

Negativ: "Not enough bathrooms. Very long lines to go to the bathroom."

Positiv: "Alle wünsche erfüllt. Sehr angenehm und freundlich. Gutes Essen und kein Plastik Besteck"

Negativ: "No, disappointments:)"

Positiv: "Sehr pünktlich weiter zu empfehlen nur top top"
Negativ: "Schlechte Landung zu schnell Steigflug gehabt"

Positiv: "Alles war top. Gutes Essen, Movies und stets super Personal"

Positiv: "Personal war wie immer sehr freundlich."
Negativ: "Essen war schon mal besser"

Positiv: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Negativ: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"

Positiv: "Ein Wort Turkish-Airlines ok 2 Wörter !!!! Nur noch mit denen"
Negativ: "Alles super nicht umsonst die beste Airlines Europas seit 2012 !!!"

Positiv: "Gutes Bordpersonal aber leider hört es da schon auf"
Negativ: "Typisches Flugzeug essen, geschmacklich mehr Chemie als alles andere, Entertainment Bildschirm aus dem 18. Jahrhundert der kaum funktioniert noch reagiert ohne Ton und vom Komfort so schlecht, dass man froh sein kann wenn man danach nicht im Rollstuhl sitzt"

Positiv: "Flug hatte eine Stunde verspatung. War nicht okey. Ich wurde am Flughafen erwartet und sie mussten uber eine Stunde warten. Ich mochte ein Teil meines Flugtickets zuruck erstattet haben"

Positiv: "Nettes Personal und Top Essen"
Negativ: "Unterhaltung, Naja"

Positiv: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."

Positiv: "Alles war perfekt.."

Positiv: "Alles war perfekt..."

Negativ: "See sbove"

Positiv: "Every thing"

Positiv: "Alles war perfect vom einstieg bis und mit der gepäck aufnahme ."

Positiv: "Mann bekommt ein Nessesair sogar in der Holzklasse. Der service ist herrvorragend und der flug sehr schnell . Würde ihn weiter empfehlen ."
Negativ: "Das einzige ist vielecht den platz . Ich habe lange Beine und in der Eco ist es halt ein bisschen eng aber das ist so bei jeder Airline"

Positiv: "Timing of the flight."
Negativ: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."

Positiv: "With some reason, everything was smooth at Istanbul compare to SFO."

Positiv: "Es war goed"
Negativ: "Essen und sitze auch goed"

Negativ: "Policy"

Negativ: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."

Positiv: "As with the departure, everything was smooth for those who had no carry-on laptop"
Negativ: "The new carry-on laptop caused a delay of about 1 hr before departure and arrival an hour late, then claiming the laptop was almost a nightmare with long queue after picking up the luggages, one has to also claim their laptops in a make shift station In the baggage claims area. My suggestion is to put the computer laptops in alphabetic order by last name/surname, with the claim ticket,for easier access when picking up. As for departure, probably at check in to inform them that if you have a laptop carry-on so that can be taken care of right away as not to delay departure when they take it at the departing gate. This should be done at check in if in Turkey, or as a transferring traveler, to inform the traveler to take care of that as soon as arrived to transferring destination and for the traveler not to wait until boarding time at the boarding gate."

Negativ: "We had to wait about one hour after sitting."

Positiv: "Courteous"
Negativ: "Nice people"

Positiv: "more leg room. comfortable seats. polite and friendly crew."

Positiv: "Everything"
Negativ: "Everything"

Positiv: "Turkish airlines is the worst of the worst."

Positiv: "Worst customer service ever."
Negativ: "Just don't do it. I've never been so mistreated. Everyone I met at the Istanbul airport who flew on Turkish was miserable and angry because of the way they were being treated."

Positiv: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Negativ: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."

Positiv: "Amazing service and comfortable environment. The really take care of you"
Negativ: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"

Positiv: "Personal äußerst zuvorkommend"
Negativ: "Essenwahl nicht vorhanden"

Negativ: "It didn't happen and I wasn't notified"

Positiv: "The meals was good"

Negativ: "Boarding in Istanbul kein priority"

Positiv: "Alle gut. Freundliches Personal. Gutes Bordessen..gute Unterhaltung...aber nur auf den neueren Maschinen...."
Negativ: "Das Einzige Manko....BOARDING...das hat gefühlte Ewigkeiten gedauert....man muss sich neuerdings wie Schüler anstellen...die Primusse zuerst..dann Business..dann die Holzklasse (ich)...aber nachdem die beiden Priority Klassen an Bord waren...blieb man stur...bitte bleiben Sie in der Economy Linie...das hier sind die Priority Lines...."

Negativ: "they lost my luggage by my first stop"

Positiv: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Negativ: "Really nothing."

Negativ: "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"

Positiv: "Great service. On time. Friendly personnel."

Positiv: "Everything"

Positiv: "The steward was very nice. He let me store my special salad and pudding."

Negativ: "Die Crew war mehr mit sich als mit den Pax beschäftigt. Das Essen und der Service waren lieblos."

Negativ: "Excellent customer service"

Positiv: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Negativ: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."

Positiv: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."

Positiv: "Same as above"
Negativ: "Same as above"

Positiv: "Overall not a good experience"

Negativ: "The plane was very cold"

Positiv: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Negativ: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."

Positiv: "Flug war pünktlich, Getränkeverteilung kam mir häufiger vor als bei anderen Airlines (eindeutig ein Pluspunkt)."
Negativ: "In der normalen Economy für fast 12 Stunden schon eher ungemütlich. Die Ankunftszeit macht es auch nicht gerade einfach, den Jetlag zu besiegen."

Positiv: "Pünktliche, routinierte Abwicklung. Freundliches Personal."
Negativ: "Lange Wartezeiten an der Gepäckausgabe"

Negativ: "Warum wird von den Flugbegleitern, sowie auch im Bordmagazin und einer zusätzlichen Broschüre groß angekündigt, dass eine Internetverbindung über FlyNet möglich ist, wenn es dann doch nicht funktioniert? Wenn man aus Erfahrung weiß, dass es bei Kurzstreckenflügen technische Problem gibt, sollte man auch nicht großspurig damit werben."

Positiv: "Pünktlich, sauber, freundlich"

Positiv: "Flugpersonal hat sich um mein Anliegen gekümmert, habe dadurch Anschluss nicht verpasst, Danke"

Positiv: "Lufthansa makes coach travel tolerable. Blankets, pillows, free access to on board entertainment and a large selection of real food, not just snacks, and beverages. All beverages available the entire flight. Plane was clean and everything in working order."
Negativ: "Nothing to complain about."

Positiv: "The crew was friendly and the boarding process was fast and simple. No food just snacks and what they had was good. Once I got to the airport there was a wheelchair at the gate and it was great because we were on the opposite side if the airport for our next flight and he was very nice to talk to as we were walking."
Negativ: "It was a pretty short flight so no complaints."

Positiv: "Lufthansa flights are by far the best way to fly transatlantic!!"

Negativ: "LH Gatepersonal schickte uns zu Serviceschalter, doch der war bereits geschlossen...."

Positiv: "Alles war gut organisiert und hart reibungslos funktioniert."

Positiv: "Sitzplätze mit extra Beinfreiheit trotz ausgebuchtem Flug, Essen gut, Flugzeug wirkte minimal moderner als Singapore Airlines Maschine."
Negativ: "Personal war insbesondere Nachts kaum ansprechbar oder unterhielt sich untereinander, während Fluggäste ignoriert wurden."

Positiv: "pünktlich - sauber -"
Negativ: "Vorfeldposition - d.h. die Reise startet in einem Bus und ist nicht klimatisiert."

Positiv: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Negativ: "The seat didn't go back at all"

Positiv: "Same as above but even better."

Negativ: "None"

Positiv: "Flug war etwas schneller am Zielflughafen, gute Auswahl bei der Unterhaltung, essen war überraschend lecker"

Positiv: "Das Personal war aufmerksam und nett aber der Sitzabstand war mäßig"

Negativ: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."

Positiv: "Flug ging etwas später und leider aus dem Satelliten-Terminal raus, aber war pünktlich da. "Essen" bestand aus einem Corny-Riegel, aber der Sekt hat dafür mehr als entschädigt."
Negativ: "Man sitzt recht eng, aber das ist ja heutzutage überall fast gleich"

Positiv: "Sitzabstand, vor allem in der Notausgangreihe der Premium-Eco. Unterhaltungssystem mit vielen Filmen"
Negativ: "Essen nur durchschnittlich, Service hat lange gedauert, obwohl fast ganz vorne Trotz grossem Sitzabstand ist der Schlafkomfort der Sitze schlecht."

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Negativ: "Business Class bedeutet für die Lufthansa Group offenbar nur Abkassieren! Im Gegensatz zu anderen Airlines ist die Business Class völlig falsch gemanaged: - kein Business Class Sitze - Standard-Economy Sitze mit freiem Mittelsitz - keine Liegefunktion - keine Fussablagen - geringer Sitzabstand (identisch mit Economy) - kein Platz, um Laptop zu benutzen - kein Bildschirm/kein Unterhaltungsprogramm - keine Aufhängemöglichkeit für Jacken/Mäntel - keine Getränke vor dem Start"

Positiv: "Professional staff. Appreciated warm towels before meals. Appreciated few announcements during flight so we could sleep."
Negativ: "Difficult to eat when seat backs were back in front of us. Fight attendants did not request seat backs to be raised during meals."

Positiv: "Lufthansa crew is generally efficient, polite, and professional."
Negativ: "Wifi was slow."

Positiv: "Staff was very attentive and friendly."
Negativ: "Seating very cramped for a tall person. Tight squeeze!"

Positiv: "Excellent, helpful steward."

Positiv: "Overall it was a great experience."

Positiv: "keep going"

Negativ: "the hot meals were aweful"

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Die Bretzelchen sind eine Zumutung, aber Schön, dass man ein zweites Getränk und auch Wein bekommt."
Negativ: "Die halbe Stunde Verspätung, dafür komnnte LH nichts, aber die Ansage nach 5 min "die Vorbereitungen sind noch nicht abgeschlossen, wir werden gleich mit dem Boarding beginnen" war schlechter als gar nichts zu sagen!"

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Schön, dass man ein zweites Getränk und auch Wein bekommt."

Negativ: "Too cold"

Positiv: "Die Crew war hervorragend-freundlich, hilfsbereit, aufmerksam, witzig! Ein Vergnügen!!"

Positiv: "See above"
Negativ: "See above"

Negativ: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."

Positiv: "Wonderful overall"

Positiv: "Initially things were smooth. Boarding was on time."
Negativ: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."

Negativ: "seat did not recline at all,"

Negativ: "Delated and boarding was a mess"

Negativ: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."

Positiv: "The services, movie selection and food"

Positiv: "the polite smiling faces made the trip good. A truly exceptional crew. Always patient and always smiling. Offered their services enthusiastically as if they really cared about me. Bravo!!!"
Negativ: "Sat on Tarmac too long prior to take off"

Positiv: "Netter Service Hohe Sauberkeit Gutes Entertainment an Bord"

Positiv: "All"

Negativ: "Too hot and stuffy. No air."

Positiv: "The food and the entertainment system was great. Easy to check in from home and I was able to change to a seat I liked better. The flight was on time."
Negativ: "The airplane was rather old, the boarding and deboarding took forever."

Positiv: "+ Premium Economy Sitz ist sehr bequem + Kabine sehr leise in der A380-800 + Crew war Super!! Sehr freundlich, aufmerksam und gut organisiert + absolut Pünktlich in FRA"
Negativ: "- Essen war Solala. Economy-Verpflegung halt ;-) - Inflight Entertainment ausbaufähig"

Negativ: "It was long terrible 24 hr journey with a pregnant wife"

Positiv: "very nice and attentive personel"

Positiv: "Was a fine solid flight by Austrian."

Positiv: "Everything was excellent"

Positiv: "The flight was comfortable and very timely."
Negativ: "Very little leg room."

Positiv: "Der flug war sehr gut."

Positiv: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Negativ: "Hot tee was only offered after hot meal service not before."

Positiv: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Negativ: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"

Negativ: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"

Negativ: "bitte besseren kaffee!"

Negativ: "bitte besseren kaffee!"

Positiv: "Freundliche, aufmerksame, gut geschulte Flugpersonal. Verpflegung wie in alla AuA Flüge. So fliegt man wirklich gern."

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Positiv: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."

Positiv: "That is was on time!"
Negativ: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Positiv: "That it is over"
Negativ: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Positiv: "Apfel als Snack"

Positiv: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Negativ: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Positiv: "Emergency exit row leg room. Good stuff."
Negativ: "Flight time, slightly delayed departure."

Positiv: "The plane arrived at destination ahead of schedule."
Negativ: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Negativ: "The flight was delayed and I lost my luggage."

Positiv: "All was great"
Negativ: "except we could not do an online check-in"

Positiv: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Whole process of checking in, security, and boarding was very easy."

Positiv: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Negativ: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Positiv: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Negativ: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."

Positiv: "Crew anf foid - great!"
Negativ: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Negativ: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Negativ: "Comparing with LOTPolish everything wasmore than better"

Positiv: "Na"
Negativ: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Negativ: "I loved it all!!"

Positiv: "Ohne Ankündigung gestrichen"

Positiv: "Good movie selection on flight"
Negativ: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Negativ: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."

Positiv: "Boarding was efficient and quick"
Negativ: "Seats were uncomfortable."