Negativ: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Negativ: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Positiv: "Great crew, comfy seats and efficient boarding!"
Positiv: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Negativ: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Negativ: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Positiv: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Negativ: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Positiv: "Crew very friendly and courteous"
Negativ: "Would’ve been nicer to have lunch rather than breakfast"
Positiv: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Negativ: "Actual flights flying on time. What a mess!"
Negativ: "No air conditioning in the plane and we had to sit on the runway for 25-30 minutes, very uncomfortable and we weren’t kept up on what was going on. Crew acted like they didn’t want to be there"
Positiv: "The crew was polite and welcoming."
Positiv: "Comfortable and spacious seating. Quick and smooth flight."
Negativ: "Since this was such a short flight, there wasn’t much to improve."
Positiv: "Crew was very sweet"
Negativ: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Positiv: "Crew was great"
Negativ: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "The crew was amazing"
Negativ: "Ran over 2 hours late with no explanation"
Positiv: "Toller Service"
Positiv: "Crew were very good"
Negativ: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Positiv: "Not much I liked"
Negativ: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Positiv: "The gate agent in Medford for delta was awesome"
Positiv: "Crew was great."
Negativ: "Couldn’t hear/understand the pilot"
Negativ: "Everything was excellent."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "Good airframe."
Negativ: "3+ hours delayed; didn't arrive until 3AM."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Good landing, great service."
Negativ: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Negativ: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The cabin crew was excellent. Friendly, helpful, efficient"
Negativ: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Negativ: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Positiv: "The crew was fantastic. Friendly, professional"
Negativ: "The boarding process was cumbersome. The desk people were unfriendly, unhelpful. Could not give us a seat assignment until the very end of the boarding process. Not a very friendly experience. I felt very ripped off"
Positiv: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Negativ: "See above"
Positiv: "The crew boarded us efficiently, and got us off the ground on time, but the boarding experience is not pleasant."
Negativ: "The food selections are limited. The crew ran out of popular items in the economy cabin. The personal seat lighting on the B-767 never quite worked. I eventually gave up on it. The overhead bins were too small for many roller boards, which caused some passengers to be perplexed. Delta should offer some inducements to encourage passengers to gate check bags."
Positiv: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Negativ: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Positiv: "Able to download boarding pass into apple wallet"
Negativ: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Positiv: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Negativ: "Music was a. Bit limited"
Positiv: "Overall good flight."
Positiv: "Nothing to complain about."
Negativ: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Negativ: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Flight delayed. Bags lost. Flight attendant never coming by when light on. No WiFi or power outlet onboard.
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Perhaps boarding by groups would help a bit with the organization during boarding. There is a lack of space for overhead bags, and this caused some stress amongst the passengers.
Leider hatte die Lufthansa nicht genug Verpflegung an Board. Dies war schon auf dem Hinflug der Fall. Bereits ab Reihe 19 konnten die vegetarischen Speisewünsche nicht mehr bedient werden. Sehr schade bei einem 3,5 Stunden Flug, wenn man das Essen gedanklich eingeplant hat.
Exzellenter, professioneller Service.
Always luggage delays, won’t fly Lufthansa again
Despite the difficulties of the Covid surge all logistics functioned seamlessly.
Our plane had a lot of physical deficiencies. The seats did not recline properly or would not sit up straight. The outlets did not work. Our screens had a lag time & we could not properly watch movies or track the flight. Halfway through finally getting a movie to work, my entire screen re-set & then I couldn't get back into the movie. The food was also awful. Drinks were only passed twice, water was not available compared to other international flights. The gentleman in front of me was rarely wearing his mask & they would only tell him to pull it up, not enforce the rules. Our flight also waited for connecting flights in Frankfurt & we didn't leave on time (it actually left over an hour later than planned) so we missed all of our connecting flights in Chicago. Definitely a horrible flight experience.
Security checks were doubled on return trip compared with outgoing trip do not know why.
Not enough time to comfortably meet connecting flight. I had to RUN! not fun!!!
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Desinfektionstuch an Board erhalten."
Negativ: "Freundlichkeit einzelner Crew-Mitgliwder."
Negativ: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"
Positiv: "Salmon dinner was the best dish Lufthansa ever served"
Negativ: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Negativ: "Essen wurde nicht ausgeteilt"
Positiv: "The crew were so friendly and helpful."
Negativ: "I was told on the phone earlier (and very rudely) there are no gluten free options for eating. I have celiac disease and do not do the diet for "fun". It's for health. I found out thanks to the excellent crew on board there is an option."
Positiv: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Negativ: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Negativ: "Verpflegung fehlte kpl"
Negativ: "Crew was young and did a good job but I got the feeling they were working their way to their own vacation at the destination."
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Da aufgrund der gewitterigen Wetterlage, viele diesen Anschlussflug nicht mehr erreicht haben war das Flugzeug nicht voll besetzt, weswegen ich gleich drei Sitze für mich allein hatte... für einen Langstreckenflug ist das natürlich sehr komfortabel! Besatzung sehr nett."
Negativ: "Das Wetter.... wie oben bereits angedeutet recht gewittrig, war ein recht turbulenter Flug. Man musste sich die ersten Zwei Stunden oftmals mit beiden Armen festhalten um auf dem Sitz zu bleiben..."
Positiv: "Gefallen hat mir, dass der Kapitän immer wieder den aktuellen Status zu unserem Aufenthalt in Linz mitgeteilt hat. So war sichergestellt, dass stets die neues Information zur Verfügung stand."
Negativ: "Die Verpflegung, als wir nach Linz umgeleitet wurden. Leider gab es nur Getränke."
Positiv: "Pilotin war eine Katastrophe. Flug ungleichmäßig und die Landung total schlecht. Das. hintere Teil ist aufgeschlagen."
Negativ: "Landung und Flug"
Positiv: "Freundliches Bordpersonal"
Negativ: "Essen wurde kalt verteilt, auch in Business class recht enge Sitze"
Positiv: "The food was good"
Negativ: "I paid for extra space and it looked like the seats I got were the same as all the others"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Negativ: "I had ordered pre flight online duty free shopping. Got a confirmation e-mail telling me that articles were reserved for me and I should approach crew members on board for the articles I had reserved. Reality however was that my pre ordered articles were not registered in their system :-("
Negativ: "Getränkeauswahl sehr klein"
Positiv: "The crew was o.k."
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Negativ: "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Positiv: "Soweit ok für die kurze Strecke"
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Positiv: "Boarding ist schnell erfolgt"
Negativ: "- Der Flug war 20min zu spät - Als Verpflegung gab es nur ein crosaint aus der Tüte - der Sitz war so durch gesessen das ich ein Metallgestell im Rücken hatte - Das Flugzeug war schon vom älteren Semester"
Positiv: "Sehr freundliches Personal. Moderne Maschine."
Negativ: "Boarding dauerte lang"
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Negativ: "Das Sicherheitspersonal am Flughafen war extrem unfreundlich und provozierend, und äußerst familienunfreundlich."
Positiv: "Es war nett"
Negativ: "Das Essen war nicht gut"
Positiv: "Great service and timeliness."
Negativ: "I wasn’t offered earphone headset so I could not enjoy entertainment."
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "uncomfortable seats"
Negativ: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Positiv: "One hour delay after boarding due to loosing our “slot”"
Negativ: "Food should be much better than this. Otherwise everything is ok."
Positiv: "The crew"
Negativ: "Leider nicht pünktlich"
Negativ: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Negativ: "Overhead space on plane was very limited."
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Positiv: "Not much."
Negativ: "Baggage fees and unclear policy during booking with Kayak."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Efficient boarding, friendly crew, easy flight, on time arrival"
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "Flight was in schedule, friendly staff"
Positiv: "Flight attendants were friendly, courteous and helpful"
Negativ: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Positiv: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Negativ: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Positiv: "Everything was good"
Negativ: "Red uniforms are ok but red tights awful"
Positiv: "On time"
Negativ: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Negativ: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Delayed flight, it is noticeable airplanes noticeable aged
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Both airports totally understaffed. Awful experience.
Over 3 hours of delay without any assistance from klm
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Negativ: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Negativ: "Bigger seats the new ones are way to narrow"
Positiv: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Positiv: "Pleasant crew. Appropriate and efficiently served snack."
Negativ: "Boarding and disembarkation were slow."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The crew is really welcoming"
Negativ: "The seats are too narrow and a bit too hard"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Late departure. Rush to connect."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Good for both."
Negativ: "Bigger seats."
Negativ: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Positiv: "It was all fine"
Negativ: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Just the cabin crew being nice"
Negativ: "Punctuality KLM is always late"
Negativ: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Negativ: "Long haul flight made pleasant by KLM"
Negativ: "alles gut"
Positiv: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."
Negativ: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Positiv: "Good comfortable seat with extra leg room. Pleasant crew."
Positiv: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Negativ: "Boarding could be better"
Negativ: "wasn't able to take the flight since I missed it"
Positiv: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Negativ: "Not happy to pay extra money for my case"
Negativ: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Restrooms clean, decent food and drink, nice cabin crew."
Negativ: "No complaints"
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "Food was excellent, service from staff was friendly, and entertainment options were great."
Negativ: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Positiv: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
I need to go back to waterloo this week
Positiv: "Seats were great! No snackage... #covid19"
Positiv: "excellent service very happy with the crew"
Negativ: "Better food"
Negativ: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Negativ: "Be on time. Run planes that aren’t constantly breaking down."
Positiv: "good service"
Negativ: "More leg room"
Positiv: "Great crew and staff."
Negativ: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
Positiv: "Pilot was awesome. Beautiful landing. Got us there safely."
Negativ: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
Positiv: "Absolutely nothing!"
Positiv: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Negativ: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Good crew. Smooth ride. Beautiful new plane."
Negativ: "Food but it wasn’t bad."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Negativ: "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Wonderful and on-time!"
Positiv: "Comfortable seating and attentive service"
Negativ: "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Negativ: "Uncomfortable plane"
Positiv: "Easy boarding, smooth takeoff"
Negativ: "The loud child behind me kicking my seat and yelling"
Negativ: "After getting us lined up for boarding we were told to wait due to maintenance."
Positiv: "Everything was on time"
Positiv: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Negativ: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Negativ: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
Positiv: "No problems, friendly crew"
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Professional crew. Good landing."
Negativ: "Twice delayed because of delays in Newark connection. Need more room in coach."
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Comfortable aircraft with an efficient and present crew."
Negativ: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Positiv: "Nothing spectacular when sitting in economy."
Negativ: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Negativ: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
Positiv: "On time, no problems, free food"
Negativ: "3 & 3 configuration"
Positiv: "Crew On time Boarding"
Negativ: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
Positiv: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Positiv: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Negativ: "No food service other than snack/ junk food."
Negativ: "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."
Negativ: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"