Seating comfort, coordination by staff, food, punctuality and cleanliness were all excellent. Most of the flight crew staff were courteous except one or two which maybe considered as area for improvement.
Negativ: "Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge."
Negativ: "The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink"
Positiv: "Food varieties are not that good"
Negativ: "Make the food quality, quantity and varieties to be improved"
Positiv: "Nothing, they loose my luggage, so I want my luggage back in 1 day or refund my money"
Negativ: "They loose my luggage."
Positiv: "Good crew Seats good"
Negativ: "Earphones plug difficult to fit Toilet cleanliness not adequate on occasion"
Negativ: "Getting more minimal on the food service. Emirate have more and better quality"
Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."
Positiv: "Nice crew, seat reclined a lot, great food"
Negativ: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Positiv: "Good aircraft"
Negativ: "Check in could not be done earlier and was not enabled and helpdesk did not help. Seats kept changing till the last moment"
Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."
Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"
Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"
Negativ: "My seat (8d) would not recline and the hand rest would not go up."
Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"
Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"
Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"
Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."
Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."
Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"
Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."
Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Positiv: "I found the crews and their services good. Food served was tasty and healthy."
Negativ: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Positiv: "Alles ok"
Negativ: "Alles ok"
Positiv: "War alles ok"
Negativ: "Essen war gut"
Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"
Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"
Positiv: "Charging for devices at the seat, not too cramped."
Negativ: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Positiv: "Food and entertainment was good"
Negativ: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."
Negativ: "Ein schneller Flug ohne großartigen Service"
Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."
Negativ: "Bad seats. Treat people like cattle with barely any leg room."
Negativ: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
Positiv: "Good time Baggage smooth service"
Negativ: "Food Crew service"
Positiv: "personal ok, Essen dieses Mal sehr gut, was aber natürlich immer subjektiv ist. Aber nachdem ich vorher immer Kichererbsen bekommen habe, war ich über Tofu mit Reis sehr glücklich."
Positiv: "Personal wie immer ok"
Negativ: "Die Sitze kamen mir sehr beengt vor, das Essen konnte ich mir vorher aussuchen, da ich vegan esse, gab es auch die Möglichkeit, ein entsprechendes Menü auszuwählen, was ich sehr positiv finde. Das Essen selbst war so lala, aber im Flieger erwarte ich mir auch nichts besonderes"
Positiv: "787 ist sehr leise und bietet viel Platz"
Positiv: "The flight attendant with a thai name provided top service for everybody. Friendlier than business class service with other airlines. (Seat 20H)"
Negativ: "Leider nur Zugang zur Al Reem Lounge."
Positiv: "Cabin, boarding"
Negativ: "Transit through Abu Dhabi is a pain"
Positiv: "787 war sehr modern und leise viel Platz in Eco guter Recliner"
Positiv: "Kind of similar to Indian food if possible. Thanks"
Positiv: "Good movies"
Negativ: "Horrible food and beverage service as mentioned above"
Positiv: "Clean well maintained aircraft. Enough leg room"
Negativ: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Negativ: "Über eine Stunde auf meinen Koffer in Düsseldorf gewartet, trotz Priority..... Die Koffer kamen nur kleckerweise, habe ich so noch nie auf anderen Flughäfen erlebt!"
Positiv: "The staff was very friendly and the food was very good"
Negativ: "The seats were very crammed"
We were not allowed to board the flight to Riyadh from Istanbul! At the boarding gate we were not permitted to enter saying you are Indian or of Indian origin and Saudi government has asked not to board us!! We were stranded at Istanbul airport for more than 24 hours and had to book our own separate ticket to get to India! Kayak or Chatdeal.com who issued the ticket were not helpful at all. I will not use these sites or recommend these sites for ticket purchase to anyone.
Delayed by over three hours.
Positiv: "The whole experience was pleasant"
Negativ: "The boarding process and the gate agent should have much better people skills"
Negativ: "The boarding process was so poor and clumsy that made the take off an hour plus delay. The plain was almost 10 miles away from the departing gate. Ground staff were unfriendly, rude, ignorant."
Negativ: "Change the food which was tasteless and was only bread."
Positiv: "The new Boeing airplane. Business class is truly business class."
Negativ: "None of us who flew from ny , received luggage’s in Dhaka. Still waiting"
Positiv: "My seat was just fine, it was only a 1.4 hour flight"
Negativ: "The food was not great, however I want to say thank you very much for having something"
Positiv: "Good flight with good crew"
Positiv: "Entire flight was excellent crew very helpful. We had great experience definitely will recommend"
Negativ: "Delay more than 3 hours"
Negativ: "2.5 hours delay"
Negativ: "درجة تأهيل المضيفة متوسطة مناولة صينية الطعام في يد النسافر شئ من الفظاظة في التعامل"
Positiv: "flight and crew was good comportable."
Negativ: "zJeddah airport security people very very bad lazy no honor"
Negativ: "The crew was not good and professional"
Positiv: "Everything about the flight"
Negativ: "Boarding, food, seat comfort"
Negativ: "Delay for more then 5 hours!"
Negativ: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Positiv: "The crew was very helpful"
Negativ: "The flight was on time"
Positiv: "The crew was very nice"
Negativ: "The food"
Negativ: "2 hours delay sitting in flight with no response from Crew. Turns out Pilot was late as he was flying in another plane..."
Positiv: "movies food service"
Positiv: "Service sehr gut, Crew sehr nett und bemüht. Die Anordnung der Sitze in der B787 ist super. Man hat extrem viel Privatsphäre."
Positiv: "Service sehr gut, Crew höflich und nett - außer der Purser war wie immer sehr forsch! In der neuen Business Class im A330 gibt es so gut wie keine Staufächer."
Positiv: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Negativ: "OUR RATINGS WOULD HAVE BEEN MUCH HIGHER,,BUT THE BAGGAGE HANDLERS HAVE BROKEN OUR LUGGAGE"
Positiv: "Check in and boarding"
Negativ: "The landing was awful very big shock and impact that hurts in the head and neck."
Positiv: "Food, cabin crew are very good"
Negativ: "Transit in Jeddah..The airport is not organized and the staff too."
Negativ: "The take off and landing was so difficult and there were too much pressure. The fly attendants were not very friendly with the kids."
Negativ: "Poor food poor service"
Negativ: "Airline boarding pass / check in counter behavior is unacceptable. They have very poor knowledge how to handle domestic to international flight passenger. Jeddah counter representative even don't know domestic and international terminal are different location in Ryadh; they even don't know passenger has to collect luggage and go to international terminal for final destination. As per Jeddah airlines counter supervisor, domestic and internation terminals are in same location whereas in reality we need to go with a bus. original flight was 4 hours connecting time but airlines changed to 2 hours. We are lucky that we don't missed our flight because we were 1 minutes late to close check in / collect boarding pass; as per counter representative. one of the biggest issue was as follows: when we went to Jeddah counter, we have requested for both boarding pass (Jeddah to Ryadh to JFK) including baggage to be collected to JFK; unfortunate duty supervisor behavior was unacceptable. He was very rood. He was repeating same word and telling "do you understand english" same word again and again with aggressive mood whereas he is very poor in english."
Positiv: "The seat in Y class was comfortable. The boarding started on time."
Negativ: "The cabin crew were mostly atrocious! I asked for something like THREE times before they brought it to me. (Granted I patiently waited for a while between each interval of asking again). The male cabin crew at boarding was like a statue; didn’t smile, barely greeted me & was rude later on in the flight when I asked him for headphones! The food was disgusting! But the female cabin crew who brought me my special was nice after she couldn’t figure out which special meal was mine. The cabin crew overall seemed disorganized. However, a male cabin crew named Munir was nice. I flew on SV 302; CAI-JED."
Positiv: "Very nice and comfortable flight. Good crew, entertainment and food is good. The best best part they deducted a special space for prayer where you can’t find it on any other airline."
Positiv: "Nothing. I would never fly Saudia again and will tell my friends and family not go via saudia. This is my worst airline experience ever. Choosing saudia was a worst decision."
Negativ: "The food was bad. The FA did not meet service expectations. You left all my luggages in Jeddah and when i asked help you promise to deliver it to my home before 12midnight. I am so tired and sleepy but i waited until 11pm cz i need my stuff and i have very important medicines there that i need to take tonight. When i called to check the location of my delivery, the driver just plainly said he will deliver tomorrow. I found this very unprofessional and no care about their customers. You gave your commitment to me to deliver before 12midnight, twice. 3 times including the airport personnel. I expected it tonight. Now u just change your mind and tell me you will deliver it tomorrow? I am working in a different city tomorrow morning and i travel via bus. It is an extreme inconvenience cz i will not be at home when u deliver and no one is left at my flat. Worst airline experience ever. I regret flying with Saudia. This is my first and last. Please just send my luggage urgent. Thank you."
Negativ: "Lost luggage Delayed for 90 minutes"
Negativ: "Air conditioning was not working at all. Air craft had a technical issue and they still took off knowingly from the previous flight that the air conditioning is not working. The flight was delayed 4 hours and there was no compensation."
Positiv: "The crew were helpful The seats were far from each other The food was good"
Negativ: "The way they surve the food and drinks was very bad it should be more gentel to make saudia better"
Negativ: "The flight was delayed, and it took more than an hour to get my luggage."
Positiv: "Good flight good pilot"
Negativ: "The plane was late. Chairs are not comfort"
Positiv: "They are really improving"
Negativ: "They were telling us about the entertainment and when we took off they switched it off"
Positiv: "Easy booking and quick confirmation"
Negativ: "Pre seat reservation which left us with no choice of changing seats"
Positiv: "The crew was accommodating, providing pillows and blankets and friendly service to all."
Negativ: "There was nothing not to like about this flight. All went well."
Positiv: "keep up the good work."
Positiv: "Uncomfortable chairs. Broken. Don't recline. Crew were more interested in themselves than passenger in business class. Long time in cold bus waiting for load at Munich. Door open by driver."
Positiv: "Excellent flight!"