Positiv: "Comfortable, nice staff"
Negativ: "The entertainment options are a bit sparse on TV and games"
Negativ: "The entertainment options were not reflected online"
Positiv: "Leg room"
Negativ: "Food quality"
Positiv: "Comfortable seats."
Positiv: "Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight"
Negativ: "Food could be better"
Positiv: "Great champagne. Good food. Good movie selection. Great seat. Pajamas."
Negativ: "Nothing. Excellent airline."
Positiv: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Negativ: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Positiv: "The experience overall was great. Comfortable seats, good entertainment, and flight attendants who were professional."
Negativ: "The food was not great."
Negativ: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
Positiv: "Crew very fast in serving dinner"
Negativ: "Flight late"
Negativ: "Space between seats - boarding time - food quality"
Positiv: "Boarding was really fast and smooth. I was section 5 and my first thought that it was going to take awhile to get to my section but I was in my seat in less than 15 minutes from the moment the doors were open. Very impressed."
Negativ: "It can be hard to communicate to the crew, they do know English but it can be difficult when they are asking about what you want for dinner. I only had trouble 3 times on four of my international flights."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Positiv: "Friendly professional crew"
Positiv: "Great friendly flight attendants."
Negativ: "Nothing I can think of."
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "Could be a bit more friendly"
Negativ: "Movie selections going east and going west"
Positiv: "Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats."
Negativ: "A little pricier than other airlines but definitely better!"
Negativ: "Seating way too tight"
Positiv: "Efficient crew"
Negativ: "Flight late"
Negativ: "airport personells are rude and lazy. airline seats are very unconfortable. flight attendants not very a comodating to seniors like me"
Positiv: "Best airlines"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Negativ: "good service as expected."
Negativ: "Food and not enough snacks available. FA is not friendly"
Positiv: "Food was fresh and tasty. Games and movies made the time go faster. Extra leg room made sitting easier"
Negativ: "If meal times were posted, it would be easier to plan. Sleeping and snacking"
Positiv: "Food and service"
Negativ: "Seats not very comfortable, not enough room for knees/legs"
Positiv: "Food was pretty good for airline food."
Negativ: "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
Positiv: "Entertainment good movies"
Positiv: "The actual flight experience was great."
Negativ: "My bag is still gone because they wouldn't return it to us after the flight and there are items that I need."
Positiv: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Positiv: "The vegan meals were tasty."
Negativ: "Not enough leg room. Seating not wide enough."
Positiv: "Service was all good and friendly. Food was ehhh... I appreciate the veg. options, though!"
Negativ: "Horrible turbulence. At least 15-20 minutes of straight non-stop hard shaking, with probably around 1 hour in total. Obviously, turbulence isn't fully controllable--but I wonder if a more experienced pilot would have navigated it differently."
Positiv: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Negativ: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Positiv: "Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight."
Negativ: "Few movie/TV selections"
Positiv: "After having flown numerous airlines to Asian countries over the years, we are extremely happy to have found EVA Airlines. After flying EVA the last 5 round trips we are happy to say they are the #1 airline of choice. Actually, we will fly no other than EVA as they have the cleanest planes and the best of service from the check-in counter, thru the security and flight staff, all are the best and most devoted to assist you in any way needed along your trip. Professionalism and cleanliness matched only by their devotion to be the best"
Negativ: "There is nothing to dislike about the airline or employees"
Positiv: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Negativ: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Positiv: "Flight landed early. Food was good."
Positiv: "Food was good n very timely."
Positiv: "Food was ok and crews were great. It was a two hour flight and I didn't notice we we're about to land. Hahaha"
Negativ: "Well, the long hour flights have a better movie selection. Hopefully, that will also be the same with short hour flights."
Positiv: "Gutes Preis Leistung für Premium Eco"
Negativ: "It is not good service because they didn't have fast the declaration later"
Positiv: "Staff is great. Service, comfort"
Negativ: "Not enough water"
Positiv: "It was a nice flight ... love it"
Positiv: "Taste is good"
Negativ: "Not much choices, service is awful"
Positiv: "We got the emergency exit seats that gave us leg room."
Negativ: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Positiv: "It was unexpectedly cute that the return flight was a Hello Kitty flight. This was a big part of my childhood and totally played on my nostalgia feelings. Along with the fact that everyone from the service desk to the flight attendants were very helpful and kind, the flight experience was great. The movie selection was modern, no complaints."
Negativ: "The food from ICN to TPE was not good, but the return meal wasn't so bad."