Finde günstige Flüge nach Irving

Positiv: "Alles war hervorragend -sauber, Personal sehr professionell und Flug war pünktlich gestartet und gelandet."

Positiv: "Habe ein Upgrade zur Business Class bekommen! War genial! und sehr Freundlich!"

Positiv: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."

Positiv: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"

Positiv: "Great service. Easy. Comfortable."
Negativ: "Only 2.5 meals in 16 hours!"

Negativ: "Very uncomfortable seats- Space between seats is very tight"

Negativ: "Der Sitzabstand im A350 ist viel zu eng."

Positiv: "Es war alles soweit okay - nichts besonders positiv oder negativ. Amenity kit is jetzt von Brics ein kleiner Koffer."
Negativ: "Das Essen in der Al Safwa Lounge (1st class Lounge der QR) ist unterirdisch geworden. Das war mal gut. Jetzt ist es Kantinen Niveau."

Positiv: "was soll man über einen 20 Minuten Flug sagen"
Negativ: "In de Urbusiness Class war die Overhead bins komplett gefüllt mit großen Koffern ."

Positiv: "I had a great experience with overall trip."
Negativ: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"

Positiv: "Check in in Qatar chaotisch. Crew nett, fast schon aufdringlich. Sitz sauber. Toilette laufend gesäubert"
Negativ: "Sehr unbequemer Sitz zumSchlafen, Lounges bieten ungenießbares warmes Essen"

Positiv: "war soweit okay"

Positiv: "kein klar getrenntes Business Class Check-in in Doha. Eco Paxe werden einfach angehalten und man wird dann vorgezogen. Nicht schön! Crew sehr freundlich. Fast zu freundlich. Man guckt TV, Crew kommt und labert, wie froh sie sind, dass man on board ist ... Lieb gemeint"
Negativ: "Das warme Essen war durchgehend fast ungenießbar. Kalte Sachen waren besser. Der Lie Flat Seat war sehr unbequem in dieser 777ER."

Positiv: "Gottseidank durften wir in der Business Class sitzen. Einige Laxe rochen nicht gut in der Eco ..."

Positiv: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Negativ: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."

Positiv: "Staff courtesy"

Positiv: "food and courtesy of the staff"
Negativ: "nothing"

Negativ: "Food serving took a while. And need improvements."

Positiv: "Sitz, Toiletten"
Negativ: "Unangenehme Kontrolle in Doha, nerviger Flughafen, fast Track für alle offen, überfüllte Business Class Lounge, kein Priority Boarding, Busfahrt im Stehen zur Aussenposition"

Positiv: "Sitz war gut Toiletten sehr gut, da hoch und geräumig"
Negativ: "Unangenehme Kontrolle in Doha, nerviger Umsteiger-Flughafen, fast Track für alle offen, überfüllte Business Class Lounge, teurer Duty Free, kein Priority Boarding, Busfahrt im Stehen zur Aussenposition"

Positiv: "I like everything about Qatar Airways"

Negativ: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."

Positiv: "Sehr freundliches Bordpersonal, Essen okay, recht neue Flotte"
Negativ: "Service manchmal etwas planlos und dadurch langsam"

Positiv: "Boarding and Seat comfort was good"
Negativ: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Positiv: "On Time Cabin Crew great"
Negativ: "Seats are so tight you will sense both of your neighbors skin during the entire flight"

Positiv: "der Sitzkomfort ist einer der besten den ich je erlebt habe, abgesehen von dem der EK im A380"
Negativ: "die Toiletten waren nicht ganz so großzügig bemessen wie ich es mir in der Klasse gewünscht hätte, dafür mit einem richtigen Fenster mit Aussicht."

Positiv: "man konnte wann immer man wollte Essen a la Cart bestellen und das selbst noch im Landeanflug"
Negativ: "die Sitze in der A330-300 sind von der Breite her, verglichen mit den Sitzen in dem A350-900 enger und man hat beim Schlafen nicht die Bequemlichkeit."

Negativ: "Ich hatte ein confirmed oriental vegetarian meal und bekam ein lächerliches chicken sandwich. Stewardess belehrte mich earum etc etc und musste sich am Schluss entschuldigen. Unprofessionell!"

Positiv: "Nettes Bordpersonal aktuelles Unterhaltungsprogramm"
Negativ: "Schlechter platzkomfort Qualität des essen war durchschnittlich Bordpersonal freundlich aber sehr langsam"

Positiv: "Sehr modernes Flugzeug mit modernster Ausstattung, Economy class war geräumiger als bei vielen anderen Airlines"

Positiv: "I like Qatar service very much and that is why I fly with them most of the time."

Negativ: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"

Positiv: "Staff wonderful,"
Negativ: "Entertainment system old, malfunctions"

Negativ: "No Food ..huge gap between breakfast and lunch ..unable to provide any kind of snacks .."

Positiv: "Seating arrangement Food Menu and Timing Options Fruit and chocolates available at Service Station Wines Selections Entertainment Service gives a very personalized feeling of care"
Negativ: "I liked the experience fully have nothing negative to comment about"

Positiv: "Great seat pitch, perfect aircraft"
Negativ: "Catering was close to nothing. Even though it was just about 1:40 hrs, there should be more beverage service than just a tiny little o-juice"

Positiv: "Qatar Airways präsentiert sich viel besser als Emirates. In allen Punkten."
Negativ: "Das Bordprogramm könnte vielfältiger sein."

Negativ: "Even though we had valid tickets, qatar airways did not allow us to board the flight because of some internal issue. The staff were very rude. they did not even provide any accommodation or compensation for making us stranded"

Positiv: "The complimentary alcohol and the comfort pack they give to passengers."
Negativ: "The uncomfortable and narrow coach seat and the lack of leg room."

Negativ: "Nothing."

Negativ: "Furchtbar enge Bestuhlung in der B787."

Positiv: "Top Service und angenehmes Ambiente an Bord einer neuen A350."

Negativ: "I booked a round trip flight from Kayak with Qatar. The flights had 12 hrs transit in Doha. At Doha, I was told that my ticket was "promotional", which I never knew. They said that I could have receive a complementary hotel stay had the ticket not been promotional. They said I could pay 125 dollars for a hotel. I agreed to it. However, they told me that "the captain of the flight denied your request". Upon further questioning, the only response that I had was "this is not my problem". So, I ended up being stranded in airport for more than 25 hrs in total (round trip). I checked in at their Oryx lounge, paying 56 dollars for 6 hrs. The lounge could have been a good place for shorter transits (say like 5 hrs), but for 12 hrs, it was not really a comfortable place to be in. Altogether a horrible experience."

Positiv: "Crew"
Negativ: "Ground staff"

Positiv: "Not at all satisfied with the boarding procedure. We had valid tickets in hand. But at the checking counter they said the ticket has been cancelled !!! Huh! We had to fight between the Qatar airways customer care and American airlines for two hours to sort it out. Finally they printed the boarding pass. It was too much of mental torture. I will not choose Qatar again. Horrible!"

Positiv: "Geflogen in Business, mehr Komfort geht fast nicht in dieser Klasse."
Negativ: "Es ist "Jammern auf hohen Niveau": Die Lounge in Doha war extrem herunter gekühlt, ohne Jacke war es richtig unangenehm. An Board war der Service durchwachsen, manche Passagiere konnten sich vor Aufmerksamkeit kaum retten, andere mussten mehrfach nachfragen bevor sie z.B. noch ein Getränk bekamen."

Positiv: "Angebot auf dem Flughafen von Doha wie auch an Bord einfach genial"
Negativ: "Auf diesem Teilflug war der Service etwas unaufmerksam"

Positiv: "very nice staff"
Negativ: "food."

Positiv: "Crew were friendly and helping"
Negativ: "Worst food taste for veg"

Positiv: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Negativ: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."

Positiv: "-forgot to charge me for wine"
Negativ: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"

Positiv: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Negativ: "No complaints!"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "on time meet all my expectations"
Negativ: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"

Positiv: "Departing on time and clean"
Negativ: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"

Negativ: "Late"

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Positiv: "Very courteous staff. Legeoom not too bad."
Negativ: "Delay."

Positiv: "Service in the flight !!"

Positiv: "Delta provided a superior experience!"

Positiv: "Easy loading and unloading the plane. Friendly staff"

Positiv: "Nothing at all"

Positiv: "On time, boarding very fast and crew very friendly"
Negativ: "My son's seat was filthy with red stains of some liquid on the tray and window"

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Negativ: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Negativ: "They lost my baggage"

Negativ: "We needed to get off the plane bc of a fuel spill, otherwise was fine."

Negativ: "Another delayed flight."

Positiv: "I used Delta for 4 flights this weekend. Each was excellent."

Positiv: "Crew was great"
Negativ: "Seats were uncomfortable mine didn't recline at all and WiFi wasn't working for entire plane"

Negativ: "I almost didn't get on the flight because the scanning machine was broken and the agent checking people in was running behind. She made an arbitrary cut off after me and didn't let anyone else on the flight after me"

Positiv: "On time; uneventful"
Negativ: "Everything was ok"

Positiv: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Negativ: "N/A"

Positiv: "Safe travel"
Negativ: "more masks"

Positiv: "Crew was great. Seats were comfortable enough. Delta inflight app worked well for entertainment. I will even brag on the fact we took Offa full hour late but somehow landed 5 minutes after scheduled."
Negativ: "Departure time"

Positiv: "The seats were extremely comfortable! I"
Negativ: "Nothing"

Positiv: "The delta checkin desk were exceptional."
Negativ: "N/a"

Negativ: "Great crew!"

Positiv: "Free entertainment"

Positiv: "Good seats"
Negativ: "Flight was delayed and my luggage didn’t make the plane."

Negativ: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."

Positiv: "The crew was great and the seat was good"
Negativ: "Our flight was 3 hours delayed"

Positiv: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Negativ: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."

Negativ: "Good"

Positiv: "They were late and and tried to blame weather"
Negativ: "Explain that we will get hotel and else... Cheep asses."

Positiv: "Great Service and flight was without problems or delays. Arrived on time ."

Positiv: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."

Positiv: "Nothing."
Negativ: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Positiv: "Early arrival. On time departure. Good selection of movies"

Positiv: "Smooth and comfortable flight."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Negativ: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."

Positiv: "Das Personal war sehr angenehm , sehr gutes Unterhaltungsprogramm"
Negativ: "Kaltes Laugenbrötchen mit Butter und Marmelade zum Frühstück, Sitzbreite und -abstand sehr beengend, mein Sitz ließ sich schwer klappen und ging zur Landung nicht in aufrechte Position zurück, so daß ich Platz wechseln mußte"

Positiv: "Alles top, sehr entspannter Flug in neuem Flugzeug mit nettem Personal."

Positiv: "All"
Negativ: "Nothing"

Positiv: "Plane didn't crash."
Negativ: "No leg room. Seats to narrow. Food mediocre."

Positiv: "Great crew, comfortable space at the bulkhead seat"

Negativ: "Das Bodenpersonal von Lufthansa am Düsseldorfer Flughafen ist unmöglich. Beim Check-In konnte mir die Dame keine Boardingkarte für meinen Anschlussflug drucken. Sie hat eine ganze Weile versucht mir die Karte zu drucken aber sie hat es nicht geschafft, später kam Hilfe dazu aber es ging trotzdem nicht. Daraufhin kam die Aussage, dass ich die Boardingkarte für Singaporeairlines vor Ort in Frankfurt holen solle. Ich möchte bemerken, dass die Umsteigezeit nur eine halbe Stunde betrug und der Frankfurter Flughafen bekanntlich sehr groß ist. Die Aussage der Lufthansa Supervisorin in Düsseldorf war: "Sie sind jung Sie schaffen das, laufen Sie einfach!" Anschließend musste ich noch 350€ für mein Extragepäck bezahlen, obwohl es eigentlich hätte 270€ hätte kosten müssen. Nach einer 10 Minütigen Dsikussion warum es denn so viel kostet, kam als Aussage, dass ich eigentlich Recht habe, aber das System leider die 350€ anzeigt! Es kann doch wohl nicht wahr sein, dass ich eigentlich 270€ bezahlen muss und es mir auch von der Lufthansa persönlich so bestätigt wird aber ich 350€ bezahle, weil das System es so anzeigt! Ich hatte lediglich einen einstündigen Flug mit der Lufthansa und anschließend einen knapp 9 Stundenflug mit Singapore Airlines. Bei dem Flug nach New York habe ich bei Singapore Airlines 2 Freigepäckstücke. Ich habe mich ausdrücklich bei der Lufthansa informiert, ob die Gepäckregelungen von Singaporeairlines gelten und mir wurde zweimal hundertprozent garantiert, dass die Gepäckbestimmungen von Singapore Airlines gelten, da ich länger mit der Fluggesellschaft fliege. Letzendlich musste ich mein zweites Gepäckstück doch bezahlen. 10 Minuten vor dem Boarding in Düsseldorf kam die Lufthansa Supervisorin zu mir und sagte, dass Sie wüsste, warum Sie mir keine Boardingkarte ausstellen kann. Es sei so, weil ich keinen Rückflug hätte, Sie hat mir erklärt, dass ich nicht in die USA einreisen könnte ohne einen Rückflug! Das Stimmt nicht! Lufthansa bitte belehrt euer PÜersonal richtig!!!! Ich habe ein J-1 Visum für ein Jahr und darf natürlich ohne einen Rückflug in den USA einreisen! Ich wurde vor Boarding aufgehalten und habe fast meinen Flug verpasst. Diese Dame wollt mich nicht fliegen lassen und mir einen "günstigen" Rückflug von 1500€ verkaufen! Und hat mir auch gedroht, dass Sie mich nicht fliegen lassen kann, weil Lufthansa sonst eine Strafe von 60.000€ bezahlen müsse. Ich möchte nochmal anmerken, dass ich mit der Lufthansa nur nach Frankfurt geflogen bin, also innerländisch! Wenn es so eine Strafe gegeben hätte, dann müsste Singapore Airlines diese bezahlen. Später sagte die Dame noch, dass Singapore Airlines mich sowieso nicht fliegen lassen würde! Also konnte ich plötzlich doch fliegen! Letzendlich bin ich gerade natürlich in den USA und JA ich durfte einreisen OHNE EINEN RÜCKFLUG!!! Denn ich arbeite in den Staaten und kann nicht hellsehen, was in 12 Monaten ist und wann ich zurückfliegen kann!!! Nie wieder fliege ich mit der Lufthansa!!"

Positiv: "Exit-Row ohne Aufpreis bekommen - freundlicher Service. Pünklich"

Positiv: "Personal und Komfort waren wie üblich super."
Negativ: "Das Essen auf der zweiten Strecke (JEDADD) war eine Katastrophe, außer der Vorspeise."

Positiv: "My first time flying with Lufthansa was outstanding. Great service, super friendly and ready to please. Appreciated the free adult beverages and frequent availability of water during the long, dehydrating flight. In-flight movies were fun to pass the time."
Negativ: "Disembarked the plane in a lot and had to shuttle back to the terminal. Not a big issue but much prefer disembarking at the terminal."

Positiv: "Nothing"
Negativ: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."

Positiv: "Pünktlich, sauber, freundlich"

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Positiv: "Landung in Frankfurt am Gate, keine Vorfeldposition"
Negativ: "20 min zu spät, sehr voll, nicht genügend Platz für On-Board Luggage"

Positiv: "Flight delayed one day"

Negativ: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."

Negativ: "The food is not tasty"

Positiv: "The crew was friendly, helpful and attentive. Excellent boarding procedure."
Negativ: "Entertainment system was very temperamental. Touch screen was extremely slow. The poor performance was aggravated by having the controls mounted on top of the armrests resulting in no place to rest one's arms without disturbing the entertainment system. The seats in regular economy were too small for a 10 hour flight. I am an average to small size person and had no room to get comfortable."

Positiv: "Entertainment choices, food was delicious, beverages available in a timely fashion, and great crew."
Negativ: "Crying baby"

Negativ: "Charges for suitcase 40 euros this rediculas"

Positiv: "Alles Top"
Negativ: "Gute Verpflegung !"

Positiv: "Das Personal war sehr net. Flug hat Verspätung gehabt."
Negativ: "Das Essen war übersichtlich aber Geschmack war ok. Getrenke waren ausreichend. Beinfreiheit war wenig."

Positiv: "pünktlich - sauber -"
Negativ: "Vorfeldposition - d.h. die Reise startet in einem Bus und ist nicht klimatisiert."

Positiv: "Insgesamt über 2h Verspätung"

Positiv: "sehr freundlcihes Flughafen und Board Personal; Keine Beschwerden."

Positiv: "Leg room and the chairs were great."

Positiv: "Wunderbare Erklärungen vom Piloten während des Fluges, sehr angenehm...."

Positiv: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."

Positiv: "having the TV with lots of choices"
Negativ: "There were screaming ( not just crying...but SCREAMING at a shrill pitch) for the entire 10 hour flight. I was never so ready to get off of a plane in my life. The staff tried to appease the many different situations as best they could, but they got wore out before the end of the the flight. There were people not sitting in their assigned seats, so mealtime was totally boggled and some got fed a full hour before the rest us is on the tail end of the serving. The last meal ( after I FINALLY got food, we had turbulence, so they stopped serving drinks to go with the meal, and no one ever came back and continued where they left off, so I ate my meal without a drink. I don't blame the airline because it was the many children in that section that made it absolutely miserable for everyone on board, but it was the worst flight I have ever taken...hands down."

Positiv: "Crew very NICE. Customer service means a lot and they were wonderful."
Negativ: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."

Positiv: "free wine."
Negativ: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."

Positiv: "Flug pünktlich und sehr freundliches Personal"
Negativ: "Das übliche Lufthansa Sandwich freundliche Bedienung und sehr bequem Ausgang"

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Positiv: "Food choices were excellent. Crew was attentive."
Negativ: "n/a"

Positiv: "Good quality: crew, equipment, customer service"
Negativ: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."

Positiv: "Everything was pretty good. Except for the seats."
Negativ: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."

Positiv: "So much continent flight with online check - in. I have to stayed over night at the hotel in Frankfurt and all my lagged come from Barcelona to the end of my destination. On my flight had one passenger got sick before boarding, the crew had responded very quick to support his life. And great entertainment."

Positiv: "Crew was very good. Pilots, definitely, were high level professionals."
Negativ: "No negative comments for this leg."

Positiv: "Nothing"
Negativ: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"

Positiv: "Had individual screens for each passenger. Most seats seemed to have a good movie selection."
Negativ: "Chaotic doesn't even begin to describe boarding. We had to be bussed to the jet for some reason, then there were two doors to board through that people would just pick at random."

Negativ: "old model aircraft"

Positiv: "Guter Komfort in der Premium Economy, sehr freundliches Personal, moderne Maschine."
Negativ: "Die Entertainmentauswahl der Lufthansa ist im Vergleich zu anderen großen Airlines ein Witz. Kaum neue Filme, viel zu viele unbekannte skandinavische und asiatische Filme, von denen man vorher nicht wissen kann, ob sie gut oder schlecht sind. Im Flugzeug kommen Hollywood Blockbuster einfach besser als Kulturprogramm."

Positiv: "Bier und Wein machen es erträglich. Und es ist halt wie es ist."
Negativ: "Boarding mit Bussen nervt, Essen ist an der unteren Grenze."

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Die Bretzelchen sind eine Zumutung, aber Schön, dass man ein zweites Getränk und auch Wein bekommt."
Negativ: "Die halbe Stunde Verspätung, dafür komnnte LH nichts, aber die Ansage nach 5 min "die Vorbereitungen sind noch nicht abgeschlossen, wir werden gleich mit dem Boarding beginnen" war schlechter als gar nichts zu sagen!"

Negativ: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Positiv: "Loved the staff, very nice! The food options were good & I appreciated the veggie options. Desert could be optional since I never eat it. Oh & the beverage cart with all the options is the absolute BEST."
Negativ: "No noise barriers. I realize people will bring babies on flights, but after 11 straight hours (seriously, 11!) of screaming babies, the whole plane was tired & on edge."

Positiv: "Crew was great and the plane was clean. Food and drinks were good."
Negativ: "Nothing."

Positiv: "Nothing"
Negativ: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"

Negativ: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Positiv: "Der Flug war sehr angenehm, wie sonst immer bei Lufthansa."
Negativ: "Der Pilot hat ausnahmeweise nicht "Cabin crew prepare for landing" vor der Landung gesagt."

Negativ: "Es Gab salzige und süsse Snacks und ein getränk"

Positiv: "Flugpersonal hat gestreikt. Waruma auf Lasten des Kunden?? Werde zukünftig Austrian Airlinse weiden, weil sie kein zuverläßiger Partner sind"
Negativ: "Kein Essen"

Negativ: "May bags didn't make the transfer and were sent on to me the following day."

Positiv: "Flight was on time, friendly staff, well organised boarding. Aircraft clean and in good shape."

Positiv: "new airplane with friendly staff. flight was on time"

Positiv: "Die Cabin Crew war im Wesentlichen OK, lediglich wegen der überfüllten Maschine und der Tatsache, dass mein Handgepäck nirgends verstaut werden konnte, bekam ich eine relativ kühle Information, ich könne es unter dem Sitz verstauen. Nach einigem hin und her fand man doch Platz über den leeren Sitzplätzen der Business Class."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Bodenpersonal am Abflughafen schien leicht überfordert, obwohl die alle freundlich und nett waren. Die Cabin Crew im Flugzeug war ganz in Ordnung, Informationen über die Verspätung wurde über die Boardansage kommuniziert. Allerdings haben diese Bemühungen die Situation danach, welche ich auch zum Flug zähle, nicht verbessern können."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Flugpersonal war freundlich und serviceorientiert."
Negativ: "Der Flug war verspätet, die Gründe waren nicht nachvollziehbar. Ground Operation Flughafen erschien leicht überfordert."

Negativ: "Flyght was terible"

Positiv: "Der flug war sehr gut."

Positiv: "smooth flight, friendly crew"

Negativ: "They cancel the flight without letting me know!"

Negativ: "bitte besseren kaffee!"

Positiv: "Freundliche, aufmerksame, gut geschulte Flugpersonal. Verpflegung wie in alla AuA Flüge. So fliegt man wirklich gern."

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Negativ: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."

Positiv: "Apfel als Snack"

Positiv: "Speaking of friendly sky. Great!"

Positiv: "easy boarding"
Negativ: "bad seating. you previously provided a comfort kit but discontinued it."

Positiv: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Negativ: "nothing I didn't like"

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Positiv: "People at the desk didn't know or don't wanna say much why we have no plane"
Negativ: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Negativ: "Flight delayed"

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Positiv: "Drinks were included"
Negativ: "No entertainment available not even to pay for. Wifi is overpriced"

Negativ: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Negativ: "Please change food, enough of pasta every time."

Positiv: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Positiv: "Would fly with them anytime."

Negativ: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Negativ: "Flight was delayed 2 hours after boarding"

Positiv: "Ohne Ankündigung gestrichen"

Positiv: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Negativ: "Nothing negative"

Positiv: "It was fast and comfortable"
Negativ: "---"

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Positiv: ".The crew was pleasant"
Negativ: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."

Negativ: "Bag was lost"

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "The flight attendants could not do enough for you."
Negativ: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Positiv: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Negativ: "The food was okay, not that great."

Positiv: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Negativ: "Nothing to be honest . All positive."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Negativ: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "Freundliches Personal!"

Positiv: "Everything. Staff incredible."

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Negativ: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "Same as above"

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Negativ: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Positiv: "Nettes Personal!"

Positiv: "Good and plenty of food available."
Negativ: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Negativ: "55 minute delay was not welcome."

Positiv: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Negativ: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Positiv: "Entertainment, cabin crew great."
Negativ: "Seat layout may now be standard but is still cramped."

Positiv: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Negativ: "Would be nice if there was wifi on board"

Positiv: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Positiv: "early arrival,comfort"
Negativ: "late boarding while standing around waiting for pilot to ararive"

Positiv: "I can't even count the number of times I have flown KLM in the last 4 years. They are my airline of choice when I fly back and forth from the U.S. thru Amsterdam to Nairobi. This last flight I boarded and then 90 very exuberant girls from London board in all the rows in front of me. I was concerned it was going to be a less than restful flight. Just the opposite. As always the KLM crew took extra ordinary care of all of use. The service was wonderful and I scooted off the flight ahead of the girls to make my very short connection. The crew is what always make the experience delightful! Thank you again KLM."
Negativ: "It would be so nice if the arm rests came up all the way. When you have empty space on your row it would be nice to move the arm rests all the way and stretch out. Also there were not as many New Release Movies to choose from as usual, it seemed."

Negativ: "Luggage lost and not found. Contact to executing airline KLM very difficult, because the case-nr. on the "lost-luggage-form" was unreadable. but without this number, you can do nothing, because it almost impossible to get someone on the phone at KLM. Mostly you talk to computers. Obviously the phone is oldfashioned and you need twitter and facebook. Poor service, KLM So you can have a pleasant flight, but if you need service, you are lost."

Positiv: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Positiv: "Most of the flight was good, as I've come to expect from KLM/AF/DL. Entertainment choices were great and most of the staff was very friendly. Fresh brewed coffee in the beverage service was a huge plus!"
Negativ: "I usually fly Air France CDG-BOS and love it. My flight AMS-BOS with KLM/Delta was a disappointment from those experiences. The food was not very good and I'm not a huge fan of planes so old that my seat is a flotation device rather than having a real life jacket. Also part of my checked bag was broken off during transport."

Negativ: "Es gab kein Entertainment System, der Flug dauerte aber auch nur etwas mehr als eine Stunde."

Positiv: "Das Entertainment System war sehr gut. Grosse Auswahl und gute Qualität des Bildschirmes"