information guide where to go next gate.
Positiv: "Reliable service, clean cabin"
Positiv: "Sehr attraktive und freundliche Crew. Ist nicht ohne Grund die weltbeste Airline. Würde am liebsten nur noch mit denen fliegen."
Negativ: "Nichts, schneller fliegen können die leider auch nicht."
Negativ: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Positiv: "Es war alles zur vollen Zufriedenheit"
Positiv: "Service, Verpflegung, Sitze"
Negativ: "Das Entertainmentangebot könnte mehr Deutschsprachige Filme beinhalten"
Positiv: "The crew is usually really good."
Negativ: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Negativ: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Positiv: "Sehr nette Crew, kam immer wieder vorbei (Eco) und bot Getränke, Früchte und Chips oder mini Sandwiches an! Top!"
Negativ: "ich hatte nichts zu bemängeln einfach nur Top!"
Positiv: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Negativ: "Better food, better selection movies"
Negativ: "Great Airline. Great staff and service. Good food and drink."
Positiv: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Negativ: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Positiv: "Crew amazing. Seat super comfortable"
Negativ: "Food could have been better."
Negativ: "2.5 hour delay"
Positiv: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Negativ: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Positiv: "Friendly staff Good customer service"
Negativ: "There was nothing i dislike"
Positiv: "Customer service, food, seats"
Positiv: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Negativ: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Negativ: "1 hour delay of departure"
Positiv: "- sehr bemühte und aufmerksame Crew, auch in der Economy - hervorragender Sitzabstand in der Eco - Flugzeug von SQ wie üblich nicht überbucht, daher einige freie Sitze - 2x warmes Essen in der Eco - fortlaufend aktives Getränkeangebot"
Negativ: "- auch auf diesem Flug schreiendes Baby, dass den Nachtflug fast zur Hölle macht - selbst in der Business-Class konnten die Passagiere nur dann Schlaf finden, wenn sie die active noise canceling Kopfhörer aufsetzen (wer damit schlafen kann)"
Positiv: "Boarding was great. Staff was cordial. Excellent flight."
Negativ: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Negativ: "Essen könnte besser sein"
Negativ: "Essen könnte besser sein"
Positiv: "Spacious and clean"
Negativ: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Negativ: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Positiv: "Der Flug ist 4 Stunden später gestartet."
Negativ: "Wir haben dafür etwas zu Essen bekommen."
Positiv: "A380 ist ein tolles Flugzeug"
Positiv: "The main course"
Negativ: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Positiv: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Negativ: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Positiv: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Negativ: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Positiv: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Positiv: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Negativ: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Negativ: "Essen könnte besser sein"
Positiv: "Gutes Team"
Negativ: "Die Besatzung war schlecht gelaunt und hat bei Gentränkebestellung dies mehrmalls vergessen."
Positiv: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Positiv: "Service, food, in-flight entertainment"
Negativ: "What happened to amenity bags in Business class? Slippers and socks were at the seat and toothbrush kits were in the bathrooms and we're always re-filled."
Positiv: "Service, friendliness of stewards and stewardesses, great menus, they go the extra mile to make you happy--- no request was a burden for them. We were in Business Class and it was full- but Service and professionalism was top-notch!"
Negativ: "Only one small issue--- why were bottles of water not already handed out and placed in the drink holders before boarding in Business. Many of us had to ask for it and they were readily given out but you had to ask or you didn't get one."
Negativ: "All good"
Positiv: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Negativ: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Positiv: "Singapore Airlines hat mich ohne Probleme nach New York geflogen und ich wurde nicht bedroht, verwirrt und verarscht und blöd angemacht!!!"
Positiv: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Negativ: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Negativ: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Positiv: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Positiv: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Negativ: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Positiv: "WAS OK BUT NEED BETTER PILLOWS"
Negativ: "food was not that great ."
Positiv: "Amazing crew; very attentive; kept lavatories clean at all time during the entire flight; good food"
Negativ: "10 seats across (B777-300) in economy section really made the experience bad."
Positiv: "The food, service, & video entertainment were both very good!!!"
Negativ: "Lay down seats for sleeping!! ))"
Positiv: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Negativ: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Positiv: "The crew was awesome! Will definitely do EVA again!"
Positiv: "Priority boarding for kids"
Negativ: "Crew was almost rude to passengers and not very warm and welcoming"
Positiv: "Boarding was really fast and smooth. I was section 5 and my first thought that it was going to take awhile to get to my section but I was in my seat in less than 15 minutes from the moment the doors were open. Very impressed."
Negativ: "It can be hard to communicate to the crew, they do know English but it can be difficult when they are asking about what you want for dinner. I only had trouble 3 times on four of my international flights."
Positiv: "schlafgelegenheit flaches Bett mit Auflage und Privacy in der BusClass"
Negativ: "die EVA App ist unterentwickelt....ich konnte keine Sitze andern...sass ohne Fenster vor der geruchsintensive Küche (7k) obwohl viele Alternativen noch verfügbar waren. Personal ist sehr bemüht, aber man spürt dass die Freundlichkeit aufgesetzt ist und die Kompetenz übertünchen soll. ca 20% qualität m Vergleich zum Flug vom 2.2. von Wien nach Taipeh"
Negativ: "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
Positiv: "The crew were great the food was nice."
Positiv: "durch den Flug von Wien nach Taipeh war ich verwöhnt. aber die Verpflegung war noch immer sehr gut"
Negativ: "die Lounge am Flughafen ist schlecht beschildert und der Service ist ebenso schlecht wie bei Thai."
Positiv: "Alles hat mir gefallen. Treatment als BusinessClass Passagier spürbar SUPER"
Positiv: "As I said on the last flight enjoyed the flight and the crew as amazing"
Negativ: "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"
Positiv: "Flight attendants courteous and efficient. Seat comfortable, flight smooth"
Positiv: "Courteous crew ever, food was good, service was excellent. On time departure."
Positiv: "metal silverware is great, reduces plastic waste."
Negativ: "plastic cups, they're not biodegradable. Better to use paper cups."
Positiv: "Everything was great. Well organized and efficient. Great prices!"
Negativ: "Nothing. Everything was perfect!"
Negativ: "Lack of movie selections. ear plug location is not convenient, especially when your neighbors want to get out and you have to unplug headphone in order for them to pass through."
Positiv: "Hello Kitty theme plane"
Negativ: "Food can be better"
Positiv: "Very spacious seating. Great staff, and smooth flight. PLUS I got my vegetarian meal as requested."
Positiv: "Exit row seats"
Negativ: "Delayed. Gates had to be changed too and boarding took longer than what was announced over PA, a bit chaotic. Had to rush to make connecting flight. In flight entertainment had to be rebooted"
Positiv: "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
Negativ: "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
Positiv: "The movie selection and offering of water and tea was great."
Negativ: "The food quality wasnt the best."
Negativ: "Some people not make a line"
Positiv: "My favorite part of the meal was the pork congee"
Negativ: "The beef sukiyaki was bland as well as the chicken and rice. I would love to add some soy sauce"
Positiv: "Everything! Easy to book my fly and print my ticket with out to much hassle bey convenient"
Positiv: "Service is excellent"
Positiv: "Food was pretty good for airline food."
Negativ: "Not a very good variety of movies. Flight attendants pretty Good but not friendly at all. Rarely smiled and usually didn’t speak unless you were asking for something. Had to get up for water during the flight. Seemed like quite awhile between distribution but I may have missed them while sleeping."
Positiv: "Large leg room chairs and friendly crew"
Negativ: "Delays during boarding"
Positiv: "I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again."
Positiv: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Negativ: "Food just okay."
Positiv: "organized fast service!"
Positiv: "Comfortable seats. Godd leg room. Nice staffs. People sre friendly. Clean bathrooms all througout the flight. Impressive airline"
Positiv: "The crew The time of the flights"
Negativ: "Food options were narrow Online seat selection wqs not allowed"
Negativ: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Negativ: "Food and entertainment selection"
Positiv: "Well fed, fast, bathrooms clean"
Negativ: "More Movie selections"
Positiv: "EVA staff was professional and boarding was done quite fast. Food was fair for airline food."
Positiv: "Gutes Preis Leistung für Premium Eco"
Positiv: "Overall great service by the airline. No complaints to speak of for this leg or any of the 4 flights in total to which I utilized this airline."
Negativ: "3 hour delay (approximate)! from scheduled departure out of Beijing (Peking Airport). Was no fault of the airline but rather the airport itself as I saw other airlines stacked up upon arrival and waiting for their gate assignment. Also other departures finally recieving a pushback from the gate after significant delays. EVA captain was good about keeping the passengers informed about delay and anticipated times for actual departure when the tower would inform him."
Positiv: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Negativ: "would provide wider movie selection"
Positiv: "Nothing. I find it ridiculous because I find a good deal on a flight I don't get credit for any of the miles!! I fly to Thailand 3-4 times a year and all I want is to get good service and when I have a three hour layover in Taipei to b able to go to the gold card lounge and relax!!"
Positiv: "extra room in the extended economy class. i was upgraded to there because of my gold star alliance"
Negativ: "nothing to note"
Positiv: "Food was OK, not much to expect from economy class, but at least the flight attendants were more experienced than the CGK-TPE flight in Dec 2016."
Negativ: "Boarding procedure was a bit chaotic at Taipei, but perhaps the passengers were to blame. Overhead space seems limited on the Airbus 330, many passengers taking more space."