Kein essen für Business Class Passagiere. Covid!
Ich hatte eigentlich das Niveau eines Linienflugs erwartet. Bekommen habe ich aber Billigflieger- Niveau. Das man für die Bordverpflegung zahlen muss, ist schon schräg. Das Stille Wasser und die 20g Schokoladentafel kann sich Lufthansa dann auch noch sparen, um den Gewinn richtig zu maximieren😡. Da kann man auch gleich mit Ryanair, easyJet oder sonst einem Billigflieger reisen.
Alles ist gut abgelaufen. Es war ein kurzer Flug und wir haben eine schöne gute Aufenthalt gehabt. Dann haben wir ja sehr gut gelandet.
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Wie beim Hinflug auch beim Rückflug Verspätung von fast einer Stunde. Auf Nachfrage zunächst keine Informationen und unfreundliche Antworten. 50 Minuten im Flieger warten müssen bevor der Start erfolgte. Erst auf Nachfrage gab es zur Überbrückung ein Wasser. Schade, dass man als Gast immer darauf Selbstverständlichkeiten aufmerksam machen muss. Dabei möchte LH angeblich immer ein Wohlgefühl an Board vermitteln. Das behaupten sie zumindest immer in der Durchsage. Enttäuschend.
Airlines need to do more to help travellers with quick connections get off the plane first. Why do they board planes from the front? It makes more sense to start the boarding from the back.
Angenehmer Flug, sympathische Crew
It was awesome experience
Like: The flight attendants Do better: be on time. You informed us of a 25 minute delay…..that turned into over an our….probable cause - under staffed baggage handling to load the plane. In Newark we waited in excess of 30 minutes to see our luggage so we could transfer to our next domestic connection. Result - missed connection. Probable cause - under staffed or poorly functioning baggage handling.
Not having 2hr delays would be great
Kniefreiheit nicht gegeben
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
Positiv: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Positiv: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Negativ: "Really great flight. Can’t say enough about it."
Negativ: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Negativ: "das pathos"
Negativ: "das Pathos"
Negativ: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Positiv: "Great service."
Negativ: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Positiv: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Negativ: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "Alles prima Sehr guter aufmerksamer Service"
Positiv: "Da aufgrund der gewitterigen Wetterlage, viele diesen Anschlussflug nicht mehr erreicht haben war das Flugzeug nicht voll besetzt, weswegen ich gleich drei Sitze für mich allein hatte... für einen Langstreckenflug ist das natürlich sehr komfortabel! Besatzung sehr nett."
Negativ: "Das Wetter.... wie oben bereits angedeutet recht gewittrig, war ein recht turbulenter Flug. Man musste sich die ersten Zwei Stunden oftmals mit beiden Armen festhalten um auf dem Sitz zu bleiben..."
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Negativ: "Getränkeauswahl sehr klein"
Negativ: "Broke my bagage"
Positiv: "Grundsätzlich guter Lufthansa Standard"
Negativ: "KEIN WiFi... wir haben 2019, richtig?"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "A320neo. Gut gelauntes Bordpersonal trotz verzögerter Abreise und später Ankunft"
Negativ: "Kommunikation der Verspätung am Flughafen. Recht plötzlicher Gatewechsel trotz absehbarer Verspätung. Zu wenig Vorfeldpersonal für zeitgerechte Verladung"
Positiv: "Das Boarding hat super geklappt. An Board war das Personal sehr zuvorkommend und zum Glück hatten wir einen angenehmen, ruhigen Flug. Leider hatte mein Kopfhörer einen Wackelkontackt und der Touchscreen war schon sehr überstrapaziert."
Positiv: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Negativ: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Negativ: "Das Essen war ok."
Positiv: "Toller Service, gute Käseschnitte mit Warsteiner. Was will man mehr?"
Positiv: "The agent worked hard to find us another flight to rome"
Negativ: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Positiv: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Positiv: "Food quality was good, and movies had a great selection. Boarding went quickly."
Negativ: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Positiv: "Pünktlich, sauber, gutes Essen und Entertainment-Programm, und das Personal freundlich wie immer."
Positiv: "Excellent service and friendly staff!"
Negativ: "It was very cold"
Positiv: "Flug war über pünktlich, wenn auch die fehlende Parkposition in Frankfurt den Zeitgewinn wieder wett gemacht hat. Einstieg war problemlos. Crew sehr motiviert und mit Freude bei der Sache."
Negativ: "Das Ei beim Frühstück gewohnt geschmacklos. Ansonsten war das Essen okay."
Negativ: "food could have been better especially "breakfast"."
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"
Positiv: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Negativ: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Negativ: "Essen war teilweise nicht gut"
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Positiv: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Positiv: "Noch immer eines meine Lieblings-Airlines. Durch und durch professionell"
Negativ: "Onion rings als Verpflegung..na gut. Bei 55min Flugzeit ok. Kein ausschlusskriterium"
Negativ: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Same problem with aeroplan
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "Boarding a smooth flight"
Negativ: "Food absolutely"
Positiv: "Schöner kleiner Flieger"
Negativ: "Boarding tool a long time and late take off"
Positiv: "uncomfortable seats"
Negativ: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Positiv: "The crew"
Negativ: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Positiv: "Leg room was good. I am 6ft 2in"
Negativ: "Seat bottom could have been better. I have a honey bottom"
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Positiv: "Not much."
Negativ: "Baggage fees and unclear policy during booking with Kayak."
Positiv: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Negativ: "Flug ist ausgefallen"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Flight on time, and luggage was at destination. Crew OK"
Negativ: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Negativ: "Beinfreiheit in der ersten reihe bescheiden. kein welcome drink. zuerst wird nach dem essen gefragt, serviert und dann kommt erst das Getränk. einmal wird nachgeschenkt, der rest nur nach Aufforderung. weder Erfrischungstücher werden gereicht, noch sonstige Aufmerksamkeiten. leider auch noch etwas über eine stunde Verspätung. alles in allem: bei einem 3, stunden flug in business class erwarte ich mir etwas mehr."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "Friendly flight attendants."
Negativ: "Lost baggage is never good."
Positiv: "Flight attendants were friendly, courteous and helpful"
Negativ: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Positiv: "Everything was good"
Negativ: "Red uniforms are ok but red tights awful"
Positiv: "continium of previous service provided"
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Positiv: "The crew is nice"
Negativ: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Positiv: "La ponctualité."
Negativ: "Variété des boissons proposées."
Positiv: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Negativ: "Entertainment system was not working on all seats"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "The crew was great"
Negativ: "1-2 +cms leg space"
Positiv: "Freundlichkeit des Personals"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "The crew was excellent and surprisingly the seats were comfortable."
Negativ: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Positiv: "Crew was great. Seats were comfortable."
Negativ: "The airline lost both of my luggage suitcases."
Negativ: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "The crew was friendly and always came around with water."
Negativ: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Negativ: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Great seat. Comfortable. Quick boarding."
Negativ: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Positiv: "Everything! It was a wonderful experience."
Positiv: "The crew was helpful and accommodating"
Negativ: "The flight was delayed, missed connection, and lost baggage. Subpar."
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Positiv: "Crew was very nice and the food was excellent."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Great service, decent food"
Negativ: "There was no WiFi on the plane"
Positiv: "More experienced, professional crew, better food and service."
Negativ: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Negativ: "I don’t know why they keep making boarding with stairs and bus."
Negativ: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Negativ: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Positiv: "Standard on most parts with pleasant staff"
Negativ: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."
Negativ: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Positiv: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
flight was 1 hour late and boarding was horrible and disorganized using a bus
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Positiv: "Die Crew war aufmerksam, trotz der kurzen Flugzeit."
Negativ: "Die Sitze waren sehr eng..."
Positiv: "Crew war aufmerksam, trotz kurzer Flugdauer"
Negativ: "Die Sitze waren sehr eng..."
Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Die unerwartete Verzögerung in Warschau von fast 4 Stunden ohne Erklärungen wann und ob der Flug nach Chicago stattfindet war absolut unangenehm und NICHT OK"
Positiv: "OnBoard Personal war extrem freundlich - angenehmer Flug - Essen war nicht gerade das beste aber für Flugzeug Essen war es OK"
Negativ: "Daß nach der Ankunft in Warschau weder Information über die Verzögerung es Weiterflugs nach Chicago gegeben wurden noch den Grund noch irgendeine Indikation wann der Verbindungsflug statt findet"
Negativ: "Deleyed. I got stranded in Warsaw with no possible connection. Transfer desk doesn’t work. 1 person for 67 people in the queue. Welcome to Poland a Third World Country"
Positiv: "Finally good seats"
Positiv: "Crew was fine."
Negativ: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Negativ: "Bathrooms smelled and dirty and not functioning"
Positiv: "Seats were comfortable"
Negativ: "Rude crew,delays all the time"
Positiv: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Negativ: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Positiv: "First flight was delayed and we missed flight to Toronto"
Negativ: "Departure on time"
Positiv: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Negativ: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Positiv: "good entertainment choices"
Negativ: "my pre-arranged seat was changed without notice."
Negativ: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Positiv: "Food was good"
Negativ: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Positiv: "Same as above."
Positiv: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Negativ: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Positiv: "Angenehme Atmosphera, guter Flug, hervorragendere Landung!"
Negativ: "Sowas habe ich nicht!"
Negativ: "Poor quality of announcements in Warsaw for boarding times."
Negativ: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Negativ: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Negativ: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Positiv: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Negativ: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Positiv: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Negativ: "Long flight hours."
Negativ: "Only chocolate Snack"
Positiv: "On time, stable flight without surprises"
Negativ: "Bus takes you to and from the plane."
Positiv: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Negativ: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Positiv: "Food/drink options"
Negativ: "Boarding process. Flight delayed"
Positiv: "Everything was OK exept few things"
Negativ: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Positiv: "Das Personal war freundlich und aufmerksam, was allerdings selbstverständlich sein sollte."
Negativ: "Möglicherweise war die Zeit zu kurz, aber das Flugzeug war nicht ordentlich gereinigt. Es klemmte noch der eine oder andere Becher im Zeitungsfach und auch auf dem Boden konnte man erkennen, etwa welche Schokoriegel verteilt wurden..."
Positiv: "Das Flugzeug war sehr sauber (anders als beim Hinflug)"
Negativ: "Die Gepäckfächer waren hoffnungslos überfüllt. Das Personal hielt es nicht für nötig, hier ordnend einzugreifen..."
Positiv: "30 minutes late on boarding. No communication for reasons"
Positiv: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Negativ: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Positiv: "In Warschau waren alle idioten die dort arbeiten verstehen kein Englisch und tun so ob die alles wissen"
Negativ: "Service ging"
Positiv: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."
Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."
Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."
Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."
Positiv: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Negativ: "Nothing to mention."
Positiv: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Positiv: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Positiv: "crew was very good and friendly"
Negativ: "vegetarian meal contained no protein"
Positiv: "Sehr gutes Flugzeug"
Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."
Positiv: "Die meisten Crew Mitglieder waren nett"
Negativ: "2-4-2 Sitzreihen"
Positiv: "The flight was okay."
Negativ: "- I had to pay extra for lunch and (alcoholic) drinks. - The pasta was overpriced and tasted like nothing - At the destination we had to wait for 35mins in the plane, before we could get out."
Positiv: "Guter Service"
Negativ: "fragte man sich leider auf diesem Flug. Keine Monitore mit den Infos zum Flug (wo sind wir, wie lange dauert es noch, etc...) Kannte ich so noch nicht. Bordpersonal war sagen wir mal nicht unfreundlich, mehr aber auch nicht. Höflich, zuvorkommend und aufmerksam ist anders. Der Flug ging von Berlin. Es lag also auf der Hand, dass sehr viele Fluggäste deutsch als ihre Muttersprache haben. Das störte die Flugbegleiterin aber nicht. Sie sprach ein so schnelles und undeutliches Englisch, dass sie nicht bis gar nicht zu verstehen war."
Positiv: "Every thing expert the food"
Negativ: "The food"
Positiv: "Service was impeccable. In flight entertainment was good"
Negativ: "Food was nothing special"
Positiv: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Negativ: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Positiv: "Vegetarian food needs lots of improvement"
Positiv: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Negativ: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Positiv: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Positiv: "Movies available. Food available for purchase."
Negativ: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Negativ: "Ran out of food.."
Positiv: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Negativ: "Economy is never very comfortable but was better than a lot of other airlines"
Positiv: "Crew were good"
Negativ: "Seats were too tight. Entertainment was mediocre"
Positiv: "Alles gut, wie erwartet. Cool, dass Internet im Angebot war."
Negativ: "Klar, die Flieger werden immer enger... aber für die Umwelt ist es schon besser, wenn dafür weniger Flieger starten also beklage ich mich auch nicht so sehr drüber. Am Besten wäre es, wenn es mehr Züge gäbe für solche kurze Strecken."
Positiv: "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
Negativ: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Positiv: "The staff were great!! Always helpful and very friendly! The added flight from Ottawa to Toronto had fantastic staff as well. Would've been nice to have someone waiting for us at the Ottawa gate as we all missed our flights."
Negativ: "The day was extended by 10 hours. It seemed like each time I was redirected including the added flight to Ottawa I was set up to miss a flight. I was sent to Ottawa because there wasn't enough oxygen on the flight to Toronto. 15 passengers missed our flight to Toronto because we left Fredericton late which put us on a new flight 2 hours later, that had mechanical issues so again a missed flight. I am happy they do their due diligence with safety, but it created a long day. They also had to stop food service before they got to me so I wasn't able to get food."
Negativ: "no entertainment"
Positiv: "They did a good job and I enjoyed their touch screen entertainment on the flight. I enjoyed the wine on the flight over and back. I will fly Air Canada again"
Negativ: "Nothing, they did a good job"
Positiv: "Smooth flight"
Negativ: "Long walk to connecting flight. Buggy didn’t turn up"
Positiv: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Positiv: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"
Positiv: "Das Boarding und die Durchführung waren super. Das Personal sprach Französisch. Nicht alles wurde auf Englisch wiederholt. Getränke wurden NUR EIN MAL angeboten. Essen hat Geld gekostet - nicht gut. United Airlines hat zwar auch essen Gegen Geld angeboten, aber hat mindestens 3 Mal von sich auch Getränke angeboten. Also von sich aus."
Negativ: "Kaum Beinfreiheit. Essen nur gehen Geld."
Positiv: "That we arrived in Toronto and got to get off the plane."
Negativ: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."
Positiv: "Friendly crew, modern aircraft"
Negativ: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Positiv: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Negativ: "The seats could have been more comfortable. Had a couple knees in my back."
Negativ: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Positiv: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Negativ: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Positiv: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Negativ: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Positiv: "I didn't like anything."
Negativ: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Negativ: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
Positiv: "Seats were ok but a bit cold all the way."
Negativ: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Positiv: "Dieser kurze Flug verlief schnell und komfortabel. Es gab Internetzugang am Board, der gut funktionierte."
Positiv: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Negativ: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Negativ: "Flight canceled due to mechanical problems. Out of 4 agents at desk at airport only one knew what to do in case of a cancellation. They all stood around eating raisinettes! Unprofessional, lack of training, lack of planning (why wasn't another plane sent). One agent was going through the line giving out a phone number to call? Why weren't they trained? I called and thankful I was up at the desk so I could tell the agent what to do from the lady on the phone! Lost a day on our already short Christmas visit with family. Would love a refund!"
Positiv: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Positiv: "der sessel ist wie ein altes economy-sessel, das essen ist schöner angerichtet, und es gibt mehr platz"
Negativ: "leider ist die standard-economy-klasse viel enger geworden"
Positiv: "Entertainment and food were nice. There were two meals, one would have been fine, but both were great."
Negativ: "The check in counter in Dublin was horrendous. I was forced to check a luggage that was my carry-on on the outgoing flight so there was no reason it was not going to fit on the upper compartment, but the counter agent forced me to check it anyway, even with it being under weight limit. The line was huge and there were 5 counter agents, but 3, and at times 4 agents, at a time, were only pulling from the priority boarding line. We had to wait more than one hour to check in. Than to the boarding, the same people from the counter were the boarding agents. The boarding was extremely slow and again unorganized."
Negativ: "A three and a half hour flight with a fruit juice and not even a pack of peanuts . Air Canada that was pathetic !"
Positiv: "The staff was friendly and helpful when we missed our connection to Vancouver due to fog in Toronto. Also,it's good that you delay landings for safety purposes.The on board meal was good also."
Negativ: "Being in the middle seat in the middle row was not very comfortable. The 767 maybe should be used on shorter flights."
Positiv: "Food was good and flight attendants were very professional. Our first time flying Air Canada and I was very impressed!"
Negativ: "To pay so much for a transatlantic flight and have to pay $10 for an IPad on the 8 hour trip home??? It would be nice if even limited internet was included so we could use our own device. The worse experience was getting through customs at the airport in Barcelona on the way home. Only two agents available to stamp passports on a Sunday morning when the world's largest cruise ship (Royal Caribbean Harmony of the Seas) had docked earlier that morning? We arrived at the airport at 8:30 and no Air Canada agents were available to check us in until 9:00. After waiting to get through customs and we proceeded to our gate, our 11:45 flight was just beginning to load! Lots of shoving and people cutting line to avoid being late for their flight. I heard one person mention they had missed their flight, and I'm certain many others did as well. With the chaos and delay, I'm surprised altercations didn't happen. The airports/airlines need to work with the local authorities to avoid these delays and provide their customers better service."
Positiv: "Direct flight"
Negativ: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Positiv: "Both planes were nice. Attendants were pleasant. Food and entertaining were great."
Negativ: "Flight from Paris to Toronto was delayed 4 hours. That automatically caused us to miss our connecting flight from Toronto to Nashville. The 1st flight turned out to be more than 4 hours late. The 2nd flight was delayed as well. Not to mention we were directed many places throughout the Toronto airport trying to locate a boarding pass for the 2nd flight in hopes to make it to Nashville that day. All members of the Air Canada staff were helpful, however traveling for over 20 hours majority of which was spent in foreign airports made for a long and unpleasant day. It would have been different had it been our fault for being late or missing a flight, but we were very early for our international flights which simply added to the amount of time we had to sit, wait, and hope. A coupon was given to us, however being that I live in a different country I don't know how quick I will be able to redeem this."
Positiv: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew: food and comfort as good as it gets these days in Economy."
Negativ: "Boarding was confusing. Announcements were difficult to hear in the terminal; there was a step requiring all passengers to queue up as if boarding but instead it was a passport/boarding pass check. The two queues were not labeled, there was much line-switching, and the passport-check lines blocked the terminal for travelers for other flights... The incoming plane was late; we wondered why this passport check could not have proceeded while we waited instead of delaying our boarding once our plane arrived."
Positiv: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Negativ: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Positiv: "Not much"
Negativ: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Positiv: "Nice staff. Efficient boarding."
Negativ: "No basic food for free."
Positiv: "Flight was delayed several hours with no compensation given"