Crew war nicht motiviert, hat Dinge vergessen, Bestellungen wurden ignoriert
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
There was flight delays due to long ques of on-boarding process.
Positiv: "The seating was cramped for a 14 hours flight but the staff was excellent."
Negativ: "Food options not always what I was expecting."
Positiv: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Positiv: "Amazing aircraft! Amazing crew!"
Positiv: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Negativ: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Negativ: "Too much A/C, feel cold."
Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."
Positiv: "Everything was great, as the flight wasn't full, so we could relax"
Positiv: "The crew and accommodations"
Negativ: "Availability of vegan meals"
Positiv: "Q-suites are fantastic."
Negativ: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Positiv: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Negativ: "Nothing. Everything was perfect"
Positiv: "War alles sehr gut!"
Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"
Positiv: "Houston check in counters need to be added."
Negativ: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Positiv: "comfortable seats, pretty good food, extremely gracious cabin crew."
Negativ: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Negativ: "3,5h verspätet"
Positiv: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Positiv: "Customer service"
Positiv: "The crew were very friendly and helpful."
Negativ: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Positiv: "Behavior of the crews"
Negativ: "Not enough leg room"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"
Positiv: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Negativ: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Positiv: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Negativ: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Positiv: "The seats have great leg room and recline nicely"
Negativ: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"
Positiv: "Food was good and staff was friendly."
Negativ: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."
Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."
Positiv: "Hotel to freshen up was great idea"
Negativ: "Visa took forever. Ended having only 2 hours at the hotel"
Negativ: "The ticketing agent told me I had a window seat, but in reality I had a middle seat! For a 14 hour flight, that’s a big difference! Highly disappointed when i got to the gate and the plane had no window seats available."
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Bester Service den ich je erlebt habe"
Positiv: "Good movies, Comfortable seats"
Negativ: "Food could be better."
Negativ: "The seats were very uncomfortable. Food was less than mediocre."
Positiv: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Negativ: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Positiv: "Staff worked fast to feed and water everyone."
Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."
Positiv: "The crew service"
Negativ: "The cost of internet access"
Positiv: "Food, seat OK, crew excellent"
Negativ: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Negativ: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Positiv: "the attendants were always on top of things. One of best overall flights ever."
Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"
Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"
Negativ: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
I never got on the flight because I was told to check-in in person to get my ticket even though I checked in on the app. I missed my flight and had to re-book for the following day.
The flight was late leaving the airport, but the seats were comfy enough and the flight crew friendly.
We had to change gates 3x. Got off late. Given wrong gate info. The lines were so long I couldn’t get lunch.
Positiv: "The little food packets were cool and convenient."
Positiv: "Delta service and comfort is always excellent."
Negativ: "All is great just keep it up"
Positiv: "Crew from Washington to Cancún were extremely rude"
Positiv: "Service was fast"
Negativ: "Better seats"
Negativ: "No option to watch movies"
Positiv: "Seats confort for nearly a 5 hours flights were ok. Entertainment system is working good."
Negativ: "For a more than $800 ticket on a domestic flight: The flight could have been on time The food is not free and limited Entertainment system: the choice of programs and movies is a little bit too limited."
Positiv: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Negativ: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Negativ: "Delta needs air conditioning on their flights"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Negativ: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Positiv: "It was delayed"
Negativ: "The Male flight attendant was rather rude"
Positiv: "The flight timings and the arrival time"
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Flight was smooth and fast."
Negativ: "Run from gate G to gate C was very tight especially since the first flight was late."
Negativ: "Delayed 3 hours"
Positiv: "Arrived ahead of time"
Negativ: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Negativ: "Was not allowed to check in even tho flight was delayed. Horrible!"
Positiv: "Great crew"
Negativ: "AC was not working properly and it was very hot and miserable trip"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "Two ladies working in the aisles were very pleasant and nice"
Negativ: "Takeoff accelerated too much... nicer to have a longer launch process"
Positiv: "People were great"
Negativ: "Air vents and the side of aircraft felt like it was loose and falling off."
Positiv: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Negativ: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Negativ: "1/12 hours late had to change out equipment"
Positiv: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Negativ: "Kid behind me kicking the seat the whole way"
Positiv: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Negativ: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Positiv: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Negativ: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Negativ: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Positiv: "Great movie selection"
Negativ: "You had me check my hand luggage with expensive items that did not arrive."
Positiv: "Nice flight and good staff and service"
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "Excellent leg room. Comfy seat"
Negativ: "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Negativ: "3.5 hours late."
Positiv: "I liked that flight time was shorter than expected"
Negativ: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Positiv: "Couldn’t find a thing."
Negativ: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Positiv: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Negativ: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Positiv: "Typical flight, all went well. Special services picked me up at the plane."
Positiv: "Flight attendants were very helpful and attentive"
Negativ: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Yes, Very good"
Positiv: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Positiv: "Terrific hot breakfast in bus. class"
Negativ: "Window did not darken like the others."
Positiv: "Information sharing by pilots and crew. Economy class leg room is good."
Negativ: "All good up to the level"
Positiv: "Crew good and seat OK but not exceptional for business class"
Negativ: "Food was average - main course could have been better. Range of movies ok but not great"
Negativ: "Delay due to strike"
Positiv: "Great crew."
Negativ: "Ran out of business class meal. Substituted a Econ class."
Positiv: "The crew was informative"
Negativ: "Inflight sandwiches"
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "Everything was OK"
Negativ: "Everything was good"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Negativ: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "The crew is really welcoming"
Negativ: "The seats are too narrow and a bit too hard"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "Nice attention and good food. Plane and seats are confortable"
Negativ: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Negativ: "They left my bag off the plane. Ridiculous."
Positiv: "The crew"
Negativ: "Seat comfort"
Positiv: "It was all fine"
Negativ: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Being fed was amazing and watching free TV was great!"
Negativ: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Negativ: "alles gut"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "punctuality of boarding and flight time"
Negativ: "attitude of crew in business class: no sense of true hospitality"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Restrooms clean, decent food and drink, nice cabin crew."
Negativ: "No complaints"
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "kLM staff was great."
Positiv: "Easy to board and easy flight."
Positiv: "Professional crew. Good boarding."
Negativ: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Negativ: "Flight was cancelled."
Typischer inner-europäischer flug. Frühstück in der Business Class sehr rudimentär
Wir flogen Business Class Langstrecke auf dem A350. Das Bett ist etwas kurz und geht sehr spitz an den Füßen zu. Die bestellte Obstplatte war schwach.
Positiv: "The seats were comfy and the pilots were skilled, food was average."
Negativ: "The handles in between the seats could've been better by being able to be completely raised."
Negativ: "Not much help at the airport my luggage was lost"
Positiv: "Keep it up with great services. !! Thank you!"
Negativ: "A better breakfast..."
Negativ: "Could be better, say, like with Singapore Airlines.."
Positiv: "Departed and arrived on time"
Negativ: "Stop the sardine can treatment of passangers"
Positiv: "Freundlicher, korrekter Service. Gute Information zum Stand der Reparatur und zu den Anschlussflügen in Helsinki. Effizientes Boarding. Beim Aussteigen, wurde uns noch mitgeteilt, dass unser Anschlussflug doch wartet."
Negativ: "Defekt am Fahrwerk musste untersucht und anschliessend repariert werden. Dies führte zu etwas mehr als einer Stunde Abgangsverspätung. Anschlussflug in Helsinki wurde zuerst als verpasst angezeigt."
Positiv: "Pünktlich, Freundlich, organisiert."
Negativ: "Kopfhörerbuchse leider defekt"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "Pünktlich, kurzer Transit in HEL"
Positiv: "There was room available."
Negativ: "This was not business class!"
Positiv: "am Gate von Eco comfort auf Business upgegradet worden, was kann man da noch bekritteln ..."
Negativ: "Stewardess hat wohl das Gate-Upgrade mitbekommen, auf Hauptgang "vergessen", zwei Gin Tonics geordert, der zweitere bestand nur mehr aus Gin - im Unterschied zur äußerst charmanten, bemühten und zuvorkommenden Stewardess bei meinem Reisepartner im Nebengang"
Positiv: "schnelles Boarding, pünktlicher Start, Blueberry-Juice top"
Negativ: "gibt es auf so ner Kurzstrecke nichts zu meckern, sogar Duty-Free Verkauf - ist man auf der Kurzstrecke gar nicht mehr gewohnt"
Positiv: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Negativ: "The plane is not comfortable, but the flight is very short. It balances out."
Positiv: "Well oiled service machine."
Positiv: "I will recommend to my friends and families."
Positiv: "clean planes, timely service, nice flight attendants"
Negativ: "no power outlets narrow selection of juices/water on the plane"
Negativ: "So eingepfercht hab ich noch nie gesessen. Grauenhaft."
Positiv: "Sehr angenehme und bemühte Crew - wirklich super!"
Negativ: "1 Deutscher Film im Angebot"
Negativ: "I hurt my knee. The legroom is too small."
Positiv: "Freundliche FB, aber unerfahren"
Negativ: "2,5 Stunden Verspätung. Crew lässt anytime die Eco Pate in die Business. Nach unseren Jacken durften wir bei Landung suchen. Es gab kein Feuchttuch beim Start. Catering war ungenießbar. Es gab zum Salat Nicoles (ohne Thunfisch und Ei) noch nicht einmal Brot. Meine eigentliche Auswahl war bereits ausverkauft. Nur ein Film auf Deutsch!"
Positiv: "Enge, unbequeme Sitze"
Positiv: "Full Flat Sitze, viel Platz bei Einzelsitzen, freundliches und aufmerksames Personal."
Negativ: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Positiv: "I like Finnair, the crew, the service."
Negativ: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"
Positiv: "The crew was very helpful and kind. The plane extremely comfortable"
Positiv: "Everything was well organized and on time. Good meals! Price was fabulous!"
Negativ: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."
Positiv: "problemloser, schneller check in und schnelles boarding. Ruhiger Flug - überpünktlich..."
Positiv: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Negativ: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."
Positiv: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Negativ: "Nothing it was an enjoyable flight all the way around..."
Positiv: "Airplane was nice."
Negativ: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Positiv: "Flug hatte 30 min Verspätung aber das kann passieren . Pilot hat sehr niedliches deutsch gesprochen und sich sehr nett entschuldigt . Habe daher Zug verpasst nach hamburg und damit Abend Termin . Hatte am service Gate gefragt , ob ich direkt auf den Flug nach hamburg tauschen kann - es gab freie Plätze und ich hätte einen für 622 Euro kaufen können. Warum muss das anders sein als beim Zug ? Fliegen ist wie Zug fahren . Ich habe auch mein Ticket (79 Euro ) mit der dB für eine Bearbeitungsgebühr von 19 Euro tauschen können .. und die was nicht schuld und hat einen schlechten Ruf ;) gerne flexibler werden wenn Flexibilität von Passagieren erwartet wird . Danke , dass sie das ausrichten .. viele Grüße"
Negativ: "Wenig essen wenig platz wenig alkohol an board ...."
Positiv: "was on time. Small airport, convenient transit without passport control,"
Negativ: "Small flight, longer flying time. Almost no service."
Negativ: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Positiv: "Excellent service!"
Negativ: "The boarding control in JFK, Terminal 8 is extremely slow. It had taken about 2 hours to get in. Arrgh!"
Negativ: "not enough foam in padding, cheap seat bottoms"
Negativ: "Plane too small. Avoiding Airbus jets from now on!"
Positiv: "Friendly service, lots of movies, Marimekko design."
Negativ: "Seats too close together front to back. If the person in front of you lies down the back of their seat is in your face."
Positiv: "I got to my destination, eventually."
Negativ: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
Positiv: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Negativ: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Positiv: "There was plenty of room and the food was good."
Negativ: "Can't think of anything I didn't like"
Positiv: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Positiv: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Negativ: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Negativ: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Negativ: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
The bathroom wasn’t super clean
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Positiv: "Take off and landing"
Negativ: "Layover time"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "The crew was perfect"
Negativ: "No wi fi on the plane."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Delay in take off 45 min!!!!"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Positiv: "Cops is always a good reason to flight"
Negativ: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Positiv: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Positiv: "Spacious business class seats, excellent meals"
Negativ: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Positiv: "Entertainment system"
Negativ: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Negativ: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Plane is old and entertainment facilities are no longer appropriate"
Positiv: "On time, no hassle."
Negativ: "Sehr laut! Eng gestuhlt"
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Negativ: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Positiv: "Crew was very nice. Food was good and tasty."
Negativ: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "The crew"
Negativ: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Negativ: "Arrived 5 hours late"
Positiv: "Everything. crew friendly and food/drinks the best"
Negativ: "Nothing...all was wonderful"
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Negativ: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Positiv: "The only thing that I like about the flight was that it was easy to boarding"
Negativ: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Negativ: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Flight attendants were very nice"
Negativ: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Negativ: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Negativ: "Flight was delayed by 1h30min, so we arrived very late"
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Positiv: "I liked the food, the crew, the service"
Negativ: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Positiv: "I liked the crew, they were professional and tried their best"
Negativ: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Negativ: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Negativ: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Positiv: "Fine for a 45-50 minute regional flight."
Negativ: "Wouldn’t be great for long-haul flights."
Positiv: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."