Finde günstige Flüge nach Boca Raton

Positiv: "Crew were wonderful when I was nauseous from turbulence"

Positiv: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Negativ: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."

Positiv: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Negativ: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."

Positiv: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Negativ: "The crew speaks to quick and the Australian accent is not always easy to understand"

Positiv: "Food and snacks!!!!!"

Positiv: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Negativ: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."

Positiv: "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Negativ: "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."

Positiv: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
Negativ: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."

Positiv: "Entertainment Meal service and quality"

Positiv: "Friendly crew, clean, well presented cabin."
Negativ: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."

Negativ: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"

Positiv: "good plane and timing"
Negativ: "meal was not served according to the request and no sound support from the staff"

Positiv: "in flight experience is above average"
Negativ: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."

Positiv: "Service"
Negativ: "The seats are a bit uncomfortable for such long flights. Crue was excellent"

Positiv: "Entertainment system worked well. Good choices."
Negativ: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."

Positiv: "The crew were excellent."
Negativ: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."

Positiv: "Smooth boarding process"
Negativ: "Delays caused us to miss our flight from London to Vienna"

Positiv: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Negativ: "Nothing"

Positiv: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Negativ: "Sound didn't work on some of the entertainment choices"

Positiv: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"

Negativ: "Both my departing flight and returning flight had broken wifi on it. Very bummed"

Positiv: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."

Positiv: "."
Negativ: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."

Positiv: "nothing"
Negativ: "this is not an airline, this is a bus company"

Positiv: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"

Positiv: "Food was very good crew were pleasant and helpful"
Negativ: "Seats are very hard"

Negativ: "Never seen an international flight charges checked in luggage $130 US dollars a piece"

Positiv: "Flight crew was awesome in premium economy"
Negativ: "The plane was really dirty!!!!"

Negativ: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"

Positiv: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"

Positiv: "Entertainment system is great"
Negativ: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."

Positiv: "The comfort of the flight and entertainment."
Negativ: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."

Negativ: "45 minute delay on runway after landing was very very frustrating."

Positiv: "Good was decent."
Negativ: "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."

Negativ: "member of cabin crew chewed gum. no food selections left by time cart reached my seat."

Positiv: "a very good experience Felt as if the crew cared"

Positiv: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."

Positiv: "Made the long flight bearable to have good food, drinks, and entertainment provided."

Positiv: "Everything."
Negativ: "I think James Bond movies would be appropriate."

Positiv: "Keep up the good work. The crew was amazingly hospitable. I felt right at home. THANKS"
Negativ: "I would suggest James Bond be made available, It seems appropriate. However I have no complaint."

Negativ: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."

Positiv: "Availability of Indian movies"
Negativ: "The variety of movies on every route is the same and there is minimal variety"

Positiv: "It was a new Boeing 787 aircraft. Comfortable seats, good food, nice crew. Flight on time."
Negativ: "Entertainment options could be better with move movie titles."

Positiv: "Aircraft took off and landed properly."
Negativ: "Minimal to no food on the flight, plus size passenger next to me took up her seat and part of mine. No power outlets, no wifi, knees hit seat pocked in front me - basically it was like time travel, only I'm sure a stage coach was more comfortable."

Positiv: "Great crew. On time departure and on time arrival."
Negativ: "Aircraft was a bit old. Seats were not as comfortable."

Positiv: "A smooth and on time - early actually - flight. So empty that I was able to lay down and sleep. All good!"

Positiv: "Having had the chance to do many international trips, I've never found an airline as consistently satisfying as Virgin Atlantic. Let's face it, unless you're flying Upper/Business Class, you're always going to be short of room and the food you're served on flights is never going to be something that makes you rave, but I have yet to come across a Virgin staff member who hasn't tried to go the extra mile to make the trip as pleasant as possible."

Negativ: "The meals were terrible"

Positiv: "Liked foot room"
Negativ: "Padded seat belt very uncomfortable.., tv control & pad on seatbelt pushed me into client on left, big gent sitting next to her pushed her into me.., people walked thru isle & stepped on my toes..., why virgin Atlantic moved us & gave refund I will never know...we paid for extra leg rm 4 months ago"

Positiv: "Gate agent was great. Smooth boarding and very attentive flight crew."
Negativ: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."

Positiv: "on time. easy no issues"

Positiv: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Negativ: "Good tv shows, friendly attendants"

Positiv: "On line customer service was very courteous and helpful."
Negativ: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Negativ: "I had to take different flights due to the delays."

Positiv: "Smooth flight. On time. Satellite TV."
Negativ: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Everything"
Negativ: "No complaints"

Negativ: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."

Positiv: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Negativ: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Positiv: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"

Positiv: "On time"
Negativ: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"

Positiv: "Smiley flight attendants"

Negativ: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."

Positiv: "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
Negativ: "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."

Negativ: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."

Negativ: "On the run way for 1 hour in line to take off"

Negativ: "Had to check my bag"

Positiv: "Early arrival"
Negativ: "VHS antiquated system"

Positiv: "Easy boarding."
Negativ: "I flew first on delta to Miami. Short trip, but was very disappointed in today's service. Instead of the normal solid good flight crew, I found a surly crew who congregated in the galley on this short flight and sat around eating in lieu of working the flight. Very disappointing."

Positiv: "All is good"
Negativ: "No food only snacks"

Negativ: "Airline gave up our seats because we were not at boarding fifteen minutes before take off. We got there ten minutes before departure time. I paid for those tickets for that flight, so the seats should not have been given to anyone else. It's not like they were out any money. The tickets were already paid for and seats assigned to us. Was held up because of inadequate staffing of security screening."

Positiv: "Service was excellent"
Negativ: "It was hot before take off and after landing. Plane needed more adequate AC"

Positiv: "Jean T was very accommodating... Flight was delayed but he did what ever he needed to to keep all of of us with a smile on our faces. I'm used to having everyone saying thank you, go ahead. He mentioned everyone's name one by one and tried to make eack person smile, either with a joke or depended on the person it was. Customer service = 100000"
Negativ: "Jean T"

Positiv: "The service from the airline."
Negativ: "The space between seats is so uncomfortable."

Positiv: "The crew was helpful."
Negativ: "The comfort of the seat could be better."

Negativ: "Everything was good"

Positiv: "Crew was great, check in was fast. Overall great experience."

Positiv: "Seat was comfortable, boarding was good"
Negativ: "WiFi didn’t work, my tv didn’t work either"

Negativ: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Negativ: "The food on the plain or snacks were to poor and not that tasty."

Positiv: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Negativ: "No complaints"

Positiv: "The poor cabin stewardess was working the whole time as it was a short flight."
Negativ: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."

Negativ: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Positiv: "We got earlier than expected to our destination"
Negativ: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"

Positiv: "Comfort and service was great."
Negativ: "The severe delays was frustrating and not getting enough information about it."

Positiv: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."

Negativ: "Work on those delays"

Positiv: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."

Positiv: "Crew was awesome. Very respectful and helpful"
Negativ: "Food options"

Negativ: "Faster lines at check-in. More courteous security personnel"

Positiv: "Comfortable Seating!"
Negativ: "Flight delayed Quite a bit."

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."

Positiv: "Pünktliche, routinierte Abwicklung. Freundliches Personal."
Negativ: "Lange Wartezeiten an der Gepäckausgabe"

Negativ: "Warum wird von den Flugbegleitern, sowie auch im Bordmagazin und einer zusätzlichen Broschüre groß angekündigt, dass eine Internetverbindung über FlyNet möglich ist, wenn es dann doch nicht funktioniert? Wenn man aus Erfahrung weiß, dass es bei Kurzstreckenflügen technische Problem gibt, sollte man auch nicht großspurig damit werben."

Positiv: "Der Flug war leider verspätet, sonst lief alles gut ab."
Negativ: "-"

Positiv: "Deine Flüge waren pünktlicher als ich erwartet habe. Das Flugpersonal war sehr entgegenkommend. eJournal-Angebot ist einfach super. Ich habe nur die lobende Wörter."

Positiv: "Pünktlich, sauber, freundlich"

Negativ: "Smaller plain"

Positiv: "The same"
Negativ: "Nothing to be mentioned everything was good"

Positiv: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Negativ: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."

Positiv: "The crew was nice and boarding was efficient."
Negativ: "Entertainment was dated and with few choices. Food was awful."

Negativ: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Positiv: "Great movie options, relatively good food for an airplane."
Negativ: "Booked way in advanced, paid extra to book upper deck on both; outgoing flight Miami - Frankfurt and return, but was bumped out of our seats. Spent 2 hours on the phone trying to book them again, and ended up on a lower deck on the Miami - Frankfurt flight, but re-booked on the upper deck on Frankfurt- Miami flight although not the side seats as I originally booked myself, but in the middle section. The entertainment's touch screen system is inadequate, not reacting to touch efficiently."

Positiv: "Die Maschine kam leider etwas zu spät. Der Pilot hat aber 30 Minuten von 60 eingeholt. Das Boaring war leider etwas anstrengend. Die haben versucht die Schlange vorzusortieren. Aber das war ok, damit es schneller geht :) Personal, Service und Komfort waren FABELHAFT!"
Negativ: "Das Essen, der Service und die Frage nach keinen extrawünschen waren echt super! Es gibt nichts zu bemängeln!"

Positiv: "Alles war gut organisiert und hart reibungslos funktioniert."

Positiv: "Excellent service and very professional crew both on the ground and in the air. Flight comfortable and a right on time. I highly recommend Lufthansa."

Positiv: "Das Personal war sehr net. Flug hat Verspätung gehabt."
Negativ: "Das Essen war übersichtlich aber Geschmack war ok. Getrenke waren ausreichend. Beinfreiheit war wenig."

Positiv: "Leider mussten wir fast 2 Stunden auf dem rollfeld warten in gefühlten 40C da die kühlung ausgefallen ist"

Positiv: "sehr freundlcihes Flughafen und Board Personal; Keine Beschwerden."

Positiv: "Der Flug hatte leider etwas Verspätung, Die Informationen von Kajak über Verspätung etc. finde ich super! Das Bordpersonal war freundlich, die Getränke waren ok. Es gab kein Essen - aber es war ja auch ein kurzer Flug."

Positiv: "The flight crew were very friendly and helpful. Excellent service."
Negativ: "The entertainment interface us slow and kludgy."

Positiv: "excellent service"
Negativ: "entertainment selection"

Positiv: "Meine liebste Fluggesellschaft, Super Komfort und genug Platz für meine langen Beine"

Positiv: "Wunderbare Erklärungen vom Piloten während des Fluges, sehr angenehm...."

Positiv: "Very friendly staff!"
Negativ: "Monitor was very slow and at some moments not working at all (even after restart)"

Negativ: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."

Positiv: "Das Personal im Flug war freundlich und hatte gute Laune dies hat sich auf die Passagiere übertragen. Flug kam pünktlich an"

Positiv: "Flugzeug war relativ leer. Pünktlicher Abflug und Ankunft."

Positiv: "Personal nett"
Negativ: "Über 30m verspätet .... sehr lange Laufwege und noch Bahn wegen Satellitenplatz ... dadurch 1h verloren"

Positiv: "Super Service"
Negativ: "Kein Grund zur Beschwerde"

Positiv: "Pünktllichkeit und A380 Raumangebot"
Negativ: "Service sehr steril und nichts überfreundlich. Normalerweise wird man als SEN persönlich begrüßt. Fehlte"

Negativ: "Lange Wartezeiten beim Gepäck Drop Off Lange Warteschlangen, Gedränge, Enge beim Boarding Lange Wartezeit im Bus bevor man das Flugzeug besteigen durfte VERSPÄTUNG"

Positiv: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Negativ: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."

Negativ: "Entertainment system was very slow."

Positiv: "Service war sehr gut, angenehm, umfangreich. Freundliche Bedienung und hilfsbereites Personal machte den Flug sehr angenehm!"

Positiv: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."

Positiv: "I loved being upgraded to premium economy"

Positiv: "Top of the line service on a very long but smooth ride"

Positiv: "Attendants were extremely helpful as I needed assistance to, and from Munich to Miami."
Negativ: "Too long flight time. I left booking up to someone else so not fault of airline."

Positiv: "trotz neuestem Flugzeugmodell sehr starke Erschütterungen Schwankungen und Erschütterungen"
Negativ: "siehe oben"

Negativ: "An der Tag vorher war der Flug gecancelled alternativlos..."

Positiv: "Very kind professional and accommodating crew"

Positiv: "Guter Komfort in der Premium Economy, sehr freundliches Personal, moderne Maschine."
Negativ: "Die Entertainmentauswahl der Lufthansa ist im Vergleich zu anderen großen Airlines ein Witz. Kaum neue Filme, viel zu viele unbekannte skandinavische und asiatische Filme, von denen man vorher nicht wissen kann, ob sie gut oder schlecht sind. Im Flugzeug kommen Hollywood Blockbuster einfach besser als Kulturprogramm."

Positiv: "Getränke und Snacks, ckeckin, Personal, alles Super"

Positiv: "Lufthansa - The best."

Positiv: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."

Positiv: "Die Crew war hervorragend-freundlich, hilfsbereit, aufmerksam, witzig! Ein Vergnügen!!"

Positiv: "Der Flug war sehr angenehm, wie sonst immer bei Lufthansa."
Negativ: "Der Pilot hat ausnahmeweise nicht "Cabin crew prepare for landing" vor der Landung gesagt."

Positiv: "I like that everything is done fairly quickly and efficiently."
Negativ: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."

Positiv: "Flight was ok. It was short but loud. Service was good but seats were tight and no in flight entertainment."

Negativ: "Verspätung wegen schlechten Wetters kann man ja nach vollziehen, die schlechten Ankündigungen und die weiteren Verspätungen wegen Gepäck und an der Start-und Landebahn hin gehen nicht."

Positiv: "I like the service in general. Everything was great and the flight attendants where very helpful and kind. The food was good and the entertainment had all types of movies, music and games."
Negativ: "There is nothing to dislike"

Positiv: "Die Cabin Crew war im Wesentlichen OK, lediglich wegen der überfüllten Maschine und der Tatsache, dass mein Handgepäck nirgends verstaut werden konnte, bekam ich eine relativ kühle Information, ich könne es unter dem Sitz verstauen. Nach einigem hin und her fand man doch Platz über den leeren Sitzplätzen der Business Class."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Bodenpersonal am Abflughafen schien leicht überfordert, obwohl die alle freundlich und nett waren. Die Cabin Crew im Flugzeug war ganz in Ordnung, Informationen über die Verspätung wurde über die Boardansage kommuniziert. Allerdings haben diese Bemühungen die Situation danach, welche ich auch zum Flug zähle, nicht verbessern können."
Negativ: "@Austrian Airlines & @Airport Vienna: die Konkurrenz kann das viel besser: Wenn man sich schon wegen des Zubringerfluges OS736 verspätet, und den Anschlussflug OS273 gerade noch erreichen kann, ist es Service orientiert wenn man die Passagiere a) über den Anschlussflug informiert b) mit Priorität durch den obligatorischen Security Bereich begleitet c) dem Personal am Gate Bescheid sagt, dass noch Passagiere boarden kommen Keine Infos wie wir zum Gate kommen, kein Priority beim durchlaufen des Flughafens und dann noch Security Check und dann noch das entfernteste Gate (F31), was es geben kann"

Positiv: "Das Flugpersonal war freundlich und serviceorientiert."
Negativ: "Der Flug war verspätet, die Gründe waren nicht nachvollziehbar. Ground Operation Flughafen erschien leicht überfordert."

Positiv: "It was perfect, very few people, great service"

Positiv: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Negativ: "The food was not edible"

Negativ: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Positiv: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Negativ: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."

Positiv: "The flight was comfortable and very timely."
Negativ: "Very little leg room."

Negativ: "bitte besseren kaffee!"

Negativ: "bitte besseren kaffee!"

Positiv: "Freundliche, aufmerksame, gut geschulte Flugpersonal. Verpflegung wie in alla AuA Flüge. So fliegt man wirklich gern."

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Die Bordunterhaltung war an meinem Platz defekt."

Negativ: "Verspätet da Tür kaputt"

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Very orderly fashion onto boarding"
Negativ: "My suitcase got destroyed"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Negativ: "Boarding was confusing seating for a 12 hour flight was not comfortable."

Positiv: "Apfel als Snack"

Positiv: "Everything. Keep up the good work."

Positiv: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Negativ: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."

Negativ: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Positiv: "The crew was super nice"
Negativ: "Not enough food during the long flight"

Positiv: "The crew was very very nice and flight was very quick."
Negativ: "No entertainment at all, music nor tv :/"

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Negativ: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "Flight delayed"

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "The plane crew was really nice always there for my needs."
Negativ: "The seats were uncortable my chair was very wobbly."

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"

Negativ: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."

Positiv: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Negativ: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"

Positiv: "Staff, seats (exit)"
Negativ: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Negativ: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "Ohne Ankündigung gestrichen"

Negativ: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."

Negativ: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Negativ: "The delay in take-off"

Positiv: ".The crew was pleasant"
Negativ: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."

Negativ: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"

Positiv: "The flight attendants were very friendly and spoke English well. Loved the food and the service"

Positiv: "Nothing really"
Negativ: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Negativ: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Positiv: "Friendly staff, good service and on time departure/arrival."

Negativ: "Food"

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Lovely staff, good food, great movies."

Positiv: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "Cabin Crew was awesome."
Negativ: "Entertainment System was not working and no Non-veg food option in flight."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Ground staff at Manchester very helpful"
Negativ: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Negativ: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Negativ: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Negativ: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Positiv: "Freundliches Personal!"

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Negativ: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "Crew was friendly, and the food was better than the usual KLM fare."
Negativ: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Night flight so no entertainment allowed sleeping"
Negativ: "Kosher food could be improved"

Positiv: "Nettes Personal!"

Positiv: "Wide selection of entertainment, food was good."
Negativ: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Positiv: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Positiv: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Positiv: "Spacious cabins, friendly service"

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Negativ: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Positiv: "Staff, service"
Negativ: "Nothing"

Positiv: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Negativ: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Negativ: "Food was not very good Tasteless and rubbery"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "They flew full speed to catch up with the delays."
Negativ: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."