Finde günstige Flüge nach Big Bear

Positiv: "Pünktlich und super Service"

Positiv: "2x Bustransfer. Somit kein Prio-Boarding"
Negativ: "Eng."

Positiv: "moderne maschine"
Negativ: "verspätung - wie die meisten swiss abendflüge. warum nicht den flugplan nachvhinten verschieben? babygeschrei babygeschrei"

Positiv: "Sehr speditives und unkompliziertes Boarding, pünktlicher Abflug"
Negativ: "Keine Verpflegung im Preis inbegriffen, nur Kaffee und Tee. Gerichte und Getränke von der Karte sehr teuer."

Positiv: "wie erwartet"
Negativ: "20 min verspätung"

Positiv: "Alles In Ordnung"
Negativ: "Nichts zu bemängeln"

Positiv: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."

Positiv: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."

Positiv: "The staff was excellent and friendly"
Negativ: "I didn't enjoy the food"

Negativ: "I didn't have much time between my connecting flights, so I arrived at the gate right at boarding. I preselected my seat (window on emergency exit) beforehand. When I boarded through the self boarding gates, the machine just gave me another seat allocation. Obviously at that time it was too late to complain."

Positiv: "Check-in in 5 Minuten Aufgabe Gepäck in 3 Minuten Aufmerksames Personal im Flugzeug"
Negativ: "Nichts"

Positiv: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Negativ: "N/A"

Negativ: "Delayed"

Positiv: "Wie immer sehr freundliche Crew, guter Service"
Negativ: "Sitzabstand in Eco definitiv zu knapp!"

Positiv: "Staff was very courteous; they fed us well"

Positiv: "Komfort der Sitze war angenehm. Der Flug war angenehm. Das Personal war freundlich."
Negativ: "Kurzfristige Anpassung der Einsteigegates. es gab keine schriftliche Kommunikation am ursprünglichen Gate. Eine Audiodurchsage habe ich nicht mitbekommen."

Positiv: "Genügend Platz auf der Notausstiegsreihe. Verpflegung für 1:45h-Flug mehr als ausreichend. Sehr aufgestellte Flugbegleiter und -innen, trotz später Abflugzeit und vollem Flieger. Pünktliche Landung und Gepäck sehr schnell erhalten."
Negativ: "Leichte Verspätung beim Abflug"

Positiv: "Nice, clean and modern airplane with great service"

Positiv: "Freundliches Personal Gute Getränkeauswahl in Eco-Klasse"
Negativ: "Entertainment system kommt etwas in die Jahre Sitzabstand in Economy zu gering!"

Negativ: "1,5 h verspätung. mein business sitz funktionierte nicht und musste von der crew manuell verstellt werden."

Positiv: "The crew on board was kind and polite when they had to deliver bad news"
Negativ: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."

Positiv: "A swiss machine..."
Negativ: "the smell someone left in the bathroom before me."

Negativ: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Positiv: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Positiv: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"

Positiv: "Verpflegung ging schnell"
Negativ: "zu spät (1h) sehr enge sitzabstände gewünschte sitze wurden ein boarding wieder storniert und man sass sehr viel schlechter"

Negativ: "A gap between flights for 20 hours"

Positiv: "Good service... good food....on time. I will fly Swiss again."

Negativ: "Kein Anschlussflug!"

Positiv: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."

Positiv: "Nice flight attendants. Clean planes."
Negativ: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"

Positiv: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Negativ: "Seats a little close together but not terrible."

Positiv: "Problemloser Flug, pünktliche Ankunft"
Negativ: "wenig Beinfreiheit (Mediabox unter Vordersitz)"

Positiv: "Attendants were cordial"
Negativ: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Positiv: "-fast alles -viel ung gutes Essen ;)"
Negativ: "-Sitzbreite (B777) eher knapp"

Positiv: "Plane was nice, lots of movies to watch, free wine"
Negativ: "Seats to close together, crew a little snooty"

Negativ: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."

Negativ: "verspätet"

Positiv: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Negativ: "I found the movie selection a bit limited for such a long flight."

Positiv: "So far so good"
Negativ: "So good"

Positiv: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Negativ: "Can't think of anything."

Positiv: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"

Positiv: "Not much"
Negativ: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."

Positiv: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Negativ: "Notithing to dislike comes to mind."

Positiv: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Negativ: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."

Positiv: "most things were good"
Negativ: "the passport check process in Zurich was awful!"

Positiv: "Good people."
Negativ: "Bad food."

Positiv: "Nothing"
Negativ: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."

Positiv: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Negativ: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."

Positiv: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Negativ: "The seats are cramped just like any other airline."

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "I'm happy and will continue to fly Turkish."

Positiv: "Sehr pünktlich weiter zu empfehlen nur top top"
Negativ: "Schlechte Landung zu schnell Steigflug gehabt"

Positiv: "Everything"

Positiv: "Personal war wie immer sehr freundlich."
Negativ: "Essen war schon mal besser"

Positiv: "Ein Wort Turkish-Airlines ok 2 Wörter !!!! Nur noch mit denen"
Negativ: "Alles super nicht umsonst die beste Airlines Europas seit 2012 !!!"

Negativ: "Das essen War gut"

Positiv: "Flug hatte eine Stunde verspatung. War nicht okey. Ich wurde am Flughafen erwartet und sie mussten uber eine Stunde warten. Ich mochte ein Teil meines Flugtickets zuruck erstattet haben"

Positiv: "Entertainment"
Negativ: "Flight was delayed 2 hours before take off."

Positiv: "Nettes Personal und Top Essen"
Negativ: "Unterhaltung, Naja"

Positiv: "Service and food is good, crew is helpful"
Negativ: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."

Positiv: "Alles war perfekt.."

Positiv: "Alles war perfekt..."

Positiv: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Negativ: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."

Negativ: "More service with flight attendants walking around to offer drinks would have been better"

Negativ: "Very hot inside the plane"

Positiv: "Alles war perfect vom einstieg bis und mit der gepäck aufnahme ."

Positiv: "Mann bekommt ein Nessesair sogar in der Holzklasse. Der service ist herrvorragend und der flug sehr schnell . Würde ihn weiter empfehlen ."
Negativ: "Das einzige ist vielecht den platz . Ich habe lange Beine und in der Eco ist es halt ein bisschen eng aber das ist so bei jeder Airline"

Positiv: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"

Positiv: "It was great. I told everyone about it."

Negativ: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Positiv: "Flight crew was pleasant."
Negativ: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."

Positiv: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Negativ: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Positiv: "Es war goed"
Negativ: "Essen und sitze auch goed"

Positiv: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Negativ: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."

Negativ: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."

Negativ: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Positiv: "Every thing was ok"
Negativ: "Nothing"

Positiv: "I liked the food and the crew and the entertainment."
Negativ: "I didn't like the trip two hours late."

Positiv: "Personal äußerst zuvorkommend"
Negativ: "Essenwahl nicht vorhanden"

Negativ: "boarding the treat you like animals"

Positiv: "Service on board was terrible..."

Negativ: "Boarding in Istanbul kein priority"

Positiv: "Alle gut. Freundliches Personal. Gutes Bordessen..gute Unterhaltung...aber nur auf den neueren Maschinen...."
Negativ: "Das Einzige Manko....BOARDING...das hat gefühlte Ewigkeiten gedauert....man muss sich neuerdings wie Schüler anstellen...die Primusse zuerst..dann Business..dann die Holzklasse (ich)...aber nachdem die beiden Priority Klassen an Bord waren...blieb man stur...bitte bleiben Sie in der Economy Linie...das hier sind die Priority Lines...."

Positiv: "Quality experience all the way around"

Negativ: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Positiv: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"

Positiv: "Appreciated the lights being dimmed, to make it more restful."
Negativ: "Would have enjoyed ice with the juice, or colder beverages."

Positiv: "Everything."

Positiv: "Appreciate highten security checks giving "secured" feelings to passengers."
Negativ: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."

Positiv: "Food"

Positiv: "Leg rooms are much smaller compare to other airlines."

Positiv: "The food, the service and entertainment!"

Positiv: "they are good thank you very mush"

Negativ: "Die Crew war mehr mit sich als mit den Pax beschäftigt. Das Essen und der Service waren lieblos."

Positiv: "Good flight with plenty of entertainment and food!b"

Positiv: "Food was ok Service in plane was good"
Negativ: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"

Positiv: "that we got to check in 2 bags"
Negativ: "-lost one of my bags"

Positiv: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Negativ: "Too little leg room. My knees touched the seat in front."

Negativ: "Delayed due to problem with the door"

Negativ: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"

Positiv: "on time"

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Negativ: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"

Positiv: "Flights were on time and friendly attendants!"

Positiv: "ditto above"
Negativ: "ditto above"

Negativ: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"

Negativ: "waiting on the tarmac for 40 minutes"

Positiv: "Over cramped No Space for carry on slow service"
Negativ: "Over cramped No Space for carry on slow service"

Positiv: "No hassle, no drama, very smooth."
Negativ: "The blueberries were rather bland."

Positiv: "Friendly people and clean plane"
Negativ: "They lost my luggage, I hope it shows up shortly"

Negativ: "Condition of the airplane"

Positiv: "Sitting in middle isle, just get elbowed a lot."
Negativ: "Nothing"

Positiv: "All I need to say."

Negativ: "Late and missed my international connection"

Positiv: "Some of the ground staff was trying to be helpful."
Negativ: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Negativ: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"

Negativ: "Delay from Seattle to pasco."

Positiv: "Unlimited snacks and drinks..."
Negativ: "The mediocre upgrade."

Positiv: "Speed of birding and departure. Very smooth ride on the 777."
Negativ: "Not many food options."

Positiv: "Delta Studio with closed caption"
Negativ: "some series do not have closed caption"

Positiv: "No issue. Everything was good."
Negativ: "Not much. Everything was good."

Positiv: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."

Positiv: "Everything from boarding, service, arrival time and deplaining was smooth"

Positiv: "On time"

Negativ: "No free meals."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Service"

Positiv: "They got us from A to B without any problems."
Negativ: "Efficient to the point of robotic."

Negativ: "Service"

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Positiv: "Nice staff"
Negativ: "Old plane especially in first, no TV s"

Positiv: "free tequuila"
Negativ: "norte americano gringo scum from hell usa terrorist pigs"

Positiv: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."

Positiv: "Excellent service"
Negativ: "Plane was a bit old"

Positiv: "EVERYONE WAS FRIENDLY"
Negativ: "NOTHING ON THIS PART TRIP WAS FINE"

Positiv: "Nothing"
Negativ: "Waiting at PDX for hours and being ignored by Delta."

Positiv: "Had the row to myself"
Negativ: "No complaints"

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "Movie & Music selections were awesome!"
Negativ: "I have no complaints!"

Positiv: "Counter delta staff had clear communication with a welcoming attitude she was wonderful"

Positiv: "Everything"

Positiv: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Positiv: "Outstanding cabin crew."
Negativ: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."

Positiv: "As usual, good customer service."
Negativ: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Positiv: "Der Flug war pünktlich und ist sogar vor seiner Zeit in München angekommen."
Negativ: "Die Landung war etwas hart und der Druckausgleich in der Kabinen war nicht optimal, sodass teilweise die Ohren im Landeanflug wehgetan haben"

Positiv: "voller Flieger mit nervigen Touristen am frühen Morgen und Start 25 Minuten zu spät.. thats it !!"

Positiv: "On time-well organized!"

Positiv: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Negativ: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Negativ: "Das Bodenpersonal von Lufthansa am Düsseldorfer Flughafen ist unmöglich. Beim Check-In konnte mir die Dame keine Boardingkarte für meinen Anschlussflug drucken. Sie hat eine ganze Weile versucht mir die Karte zu drucken aber sie hat es nicht geschafft, später kam Hilfe dazu aber es ging trotzdem nicht. Daraufhin kam die Aussage, dass ich die Boardingkarte für Singaporeairlines vor Ort in Frankfurt holen solle. Ich möchte bemerken, dass die Umsteigezeit nur eine halbe Stunde betrug und der Frankfurter Flughafen bekanntlich sehr groß ist. Die Aussage der Lufthansa Supervisorin in Düsseldorf war: "Sie sind jung Sie schaffen das, laufen Sie einfach!" Anschließend musste ich noch 350€ für mein Extragepäck bezahlen, obwohl es eigentlich hätte 270€ hätte kosten müssen. Nach einer 10 Minütigen Dsikussion warum es denn so viel kostet, kam als Aussage, dass ich eigentlich Recht habe, aber das System leider die 350€ anzeigt! Es kann doch wohl nicht wahr sein, dass ich eigentlich 270€ bezahlen muss und es mir auch von der Lufthansa persönlich so bestätigt wird aber ich 350€ bezahle, weil das System es so anzeigt! Ich hatte lediglich einen einstündigen Flug mit der Lufthansa und anschließend einen knapp 9 Stundenflug mit Singapore Airlines. Bei dem Flug nach New York habe ich bei Singapore Airlines 2 Freigepäckstücke. Ich habe mich ausdrücklich bei der Lufthansa informiert, ob die Gepäckregelungen von Singaporeairlines gelten und mir wurde zweimal hundertprozent garantiert, dass die Gepäckbestimmungen von Singapore Airlines gelten, da ich länger mit der Fluggesellschaft fliege. Letzendlich musste ich mein zweites Gepäckstück doch bezahlen. 10 Minuten vor dem Boarding in Düsseldorf kam die Lufthansa Supervisorin zu mir und sagte, dass Sie wüsste, warum Sie mir keine Boardingkarte ausstellen kann. Es sei so, weil ich keinen Rückflug hätte, Sie hat mir erklärt, dass ich nicht in die USA einreisen könnte ohne einen Rückflug! Das Stimmt nicht! Lufthansa bitte belehrt euer PÜersonal richtig!!!! Ich habe ein J-1 Visum für ein Jahr und darf natürlich ohne einen Rückflug in den USA einreisen! Ich wurde vor Boarding aufgehalten und habe fast meinen Flug verpasst. Diese Dame wollt mich nicht fliegen lassen und mir einen "günstigen" Rückflug von 1500€ verkaufen! Und hat mir auch gedroht, dass Sie mich nicht fliegen lassen kann, weil Lufthansa sonst eine Strafe von 60.000€ bezahlen müsse. Ich möchte nochmal anmerken, dass ich mit der Lufthansa nur nach Frankfurt geflogen bin, also innerländisch! Wenn es so eine Strafe gegeben hätte, dann müsste Singapore Airlines diese bezahlen. Später sagte die Dame noch, dass Singapore Airlines mich sowieso nicht fliegen lassen würde! Also konnte ich plötzlich doch fliegen! Letzendlich bin ich gerade natürlich in den USA und JA ich durfte einreisen OHNE EINEN RÜCKFLUG!!! Denn ich arbeite in den Staaten und kann nicht hellsehen, was in 12 Monaten ist und wann ich zurückfliegen kann!!! Nie wieder fliege ich mit der Lufthansa!!"

Positiv: "Exit-Row ohne Aufpreis bekommen - freundlicher Service. Pünklich"

Positiv: "Crew service and positive attitude"

Positiv: "One of middle aged blonde flight attendants - didnt get her name- was super nice and friendly and shoukd be rewarded for standing out in the crowd of flight attendants. Food above average."
Negativ: "Delay at departure in Frankfurt - fuel tank problem- made people miss their connection flights. Medical problem on board caused delays and me having to change seats at the end to where the sick woman used to sit - smelled of vomit, gross. 3 crying bwbies for 12 hours. Seats too narrow, room in front too small with table pulled out. LH always good but not this time."

Positiv: "Service was execellent"
Negativ: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Positiv: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."

Positiv: "row 34 bulkhead was good leg room (I am 6'4")"
Negativ: "Crew did a poor job getting food out on time. They rushed the final food service with less than 1hour left to LAX and had to eat very quickly before descent and had little/no time to fill out customs cards. In seat entertainment TV worked very poorly - very slow response to pressing buttons and very slow load of content."

Positiv: "Verspätet"
Negativ: "Essen dürftig"

Positiv: "The downstairs lavatories are genius!"
Negativ: "Nothing!"

Positiv: "Ein Stewart war besonders unterhaltsam, er hatte flotte und lustige Sprüche auf der Lippe, war sehr nett."

Positiv: "Alles war gut organisiert und hart reibungslos funktioniert."

Positiv: "Sitzplätze mit extra Beinfreiheit trotz ausgebuchtem Flug, Essen gut, Flugzeug wirkte minimal moderner als Singapore Airlines Maschine."
Negativ: "Personal war insbesondere Nachts kaum ansprechbar oder unterhielt sich untereinander, während Fluggäste ignoriert wurden."

Positiv: "Personal war wie immer professionell und freundlich, Ausstattung und Verpflegung der gewohnte Standard."
Negativ: "Abflug verspätet, es erfolgte keine Information über die tatsächliche Abflugzeit."

Positiv: "Crew was nice"
Negativ: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Positiv: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Negativ: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."

Positiv: "Flug war etwas schneller am Zielflughafen, gute Auswahl bei der Unterhaltung, essen war überraschend lecker"

Negativ: "1 hour between flights meant a very hectic transfer."

Positiv: "sehr freundlich, aufmerksam und lustig"

Positiv: "Das Personal im Flug war freundlich und hatte gute Laune dies hat sich auf die Passagiere übertragen. Flug kam pünktlich an"

Positiv: "Pünktich und nicht überfüllt"

Positiv: "Pünktllichkeit und A380 Raumangebot"
Negativ: "Service sehr steril und nichts überfreundlich. Normalerweise wird man als SEN persönlich begrüßt. Fehlte"

Positiv: "Der Flieger hatte so viele freie Plätze, dass ich in Economy eine ganze Mittelreihe bekommen habe und schlafen konnte. Die Behandlung durch das Personal ist bei der LH viel besser, als bei den meisten anderen Airlines."
Negativ: "Die Sitze in Economy sind sehr, sehr eng. Da kann man aber wohl nichts mehr tun :("

Positiv: "Service was very good."
Negativ: "Pasta was so so."

Negativ: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."

Positiv: "Really NOTHING!!!"
Negativ: "I didn't enjoy I had to search if my flight was cancelled due to. Lufthansa pilots strike. I'm not enjoying to still wait to find out if I have a flight to get back to the States on Monday because my flight was cancelled. I'm really annoyed to get this survey since Lufthansa should know there was NO flight to LA today!!!"

Positiv: "This is how to run an airline. Ausgezeichnet!"

Positiv: "Same as above"
Negativ: "Same as above"

Positiv: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Negativ: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."

Positiv: "Service,entertainment, and food. Easy check in"
Negativ: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."

Negativ: "See above"

Positiv: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Positiv: "Die Crew war hervorragend-freundlich, hilfsbereit, aufmerksam, witzig! Ein Vergnügen!!"

Positiv: "short hop--good"

Positiv: "Great"

Negativ: "More current movie selection would be nice."

Positiv: "all"
Negativ: "overall service"

Positiv: "Der Flug war sehr angenehm, wie sonst immer bei Lufthansa."
Negativ: "Der Pilot hat ausnahmeweise nicht "Cabin crew prepare for landing" vor der Landung gesagt."

Positiv: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Positiv: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Negativ: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Positiv: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Negativ: "Verspätung wegen schlechten Wetters kann man ja nach vollziehen, die schlechten Ankündigungen und die weiteren Verspätungen wegen Gepäck und an der Start-und Landebahn hin gehen nicht."

Negativ: "I started to get hungry between meals."

Negativ: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."

Negativ: "Es Gab salzige und süsse Snacks und ein getränk"

Positiv: "Flugpersonal hat gestreikt. Waruma auf Lasten des Kunden?? Werde zukünftig Austrian Airlinse weiden, weil sie kein zuverläßiger Partner sind"
Negativ: "Kein Essen"

Positiv: "Flight was on time, friendly staff, well organised boarding. Aircraft clean and in good shape."

Positiv: "new airplane with friendly staff. flight was on time"

Positiv: "Das Flugpersonal war freundlich und serviceorientiert."
Negativ: "Der Flug war verspätet, die Gründe waren nicht nachvollziehbar. Ground Operation Flughafen erschien leicht überfordert."

Negativ: "I remember a time when these flights had entertainment on them..."

Positiv: "Everything was at the good level. Professional people to work with."
Negativ: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"

Negativ: "Hot meal was awful"

Negativ: "bitte besseren kaffee!"

Negativ: "bitte besseren kaffee!"

Positiv: "Freundliche, aufmerksame, gut geschulte Flugpersonal. Verpflegung wie in alla AuA Flüge. So fliegt man wirklich gern."

Positiv: "Nette Begrüßung, und so geht es weiter während der ganzen Flug. Essen wie auf Linienflug, tolle Getränke, so oft wie man sich wünscht. Eine tolle Heimflug!"

Negativ: "Verspätet da Tür kaputt"

Positiv: "Crew was courteous"
Negativ: "No information on delay given until boarded."

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Negativ: "A poor choice of video/film/documentaries. Limited and uninteresting."

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."

Positiv: "Apfel als Snack"

Positiv: "The rep was able to get me on Air France instead."
Negativ: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."

Positiv: "easy boarding"
Negativ: "bad seating. you previously provided a comfort kit but discontinued it."

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "I loved the music while boarding the plane. All staff members were very nice."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Seats were comfortable Bathrooms clean"
Negativ: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Positiv: "People at the desk didn't know or don't wanna say much why we have no plane"
Negativ: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "Flug war pünktlich, die Crew ausnehmend freundlich. Bequeme Sitze (aber wenig Beinfreiheit)"
Negativ: "Kein Essen, kein Platz in den Handgepäckfächern, sodass wir unser Gepäck unter den Sitzen verstauen mussten, was die ohnehin knappe Beinfreiheit noch deutlich mehr eingeschränkt hat."

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Everything was going to at"
Negativ: "Nothing"

Positiv: "Everything"
Negativ: "Nothing"

Negativ: "It was late No food"

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Positiv: "Short flight."
Negativ: "Seat comfort was meh."

Negativ: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."

Positiv: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Negativ: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"

Positiv: "see above"
Negativ: "see above"

Positiv: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Negativ: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Positiv: "Good service, nice staff (better than US carriers easily)"
Negativ: "2.5 hours to receive baggage - this might be on LAX"

Positiv: "Good food, lots of movies, flight attendants friendly"
Negativ: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Positiv: "Great staff, friendly and helpful."

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "Na"
Negativ: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."