Seats were quite utilitarian and hard. However as we were only travelling 2 and a half hours they were tolerable. Otherwise the whole flight experience was extremely smooth and efficient.
The plane very uncomfortable and was so busy! Crew was nice and friendly
The jet2 check in at Faro was so well done compared with other airlines. They stagger all the package holiday buses so it’s not overwhelmed. Well done Jet2
The seating leg room was good! The flight was delayed by 1.5hrs. I pre ordered a meal on board, but was the last to receive my food. So poor on board service! Jet2 managed to leave my luggage behind at Manchester airport, I’m still waiting news of its whereabouts!
Flight was first class Experience at Edinburgh Airport was appalling
great airline - puts others to shame
Left on time arrived early first class ground and air crew
Positiv: "Crew was attentive"
Negativ: "The seats are awfully tight and no padding The plane was delayed for almost 3 hours while we were on it because of some air conditioning issue"
Negativ: "Not much. Outside influences not under their control"
Negativ: "Everything is made easy...."
Positiv: "Simple checking with baggage etc"
Negativ: "More leg room"
Positiv: "Seats and legroom very good for a budget airline. Crew very good."
Negativ: "Boarding in Naples was dire"
Negativ: "Seats don't recline"
Positiv: "Crew were good, no issues. Flight was prompt and easy."
Negativ: "A few too many announcements and promotions for buying stuff on board."
Positiv: "Comfortable flight"
Negativ: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Positiv: "Regular updates during flight. Food!"
Positiv: "Nice plane and well trained crew, will fly them again, without any doubt"
Positiv: "Boarding well organised, cfrew friendly."
Negativ: "Announcements too frequent and very loud."
Positiv: "Crew are always pleasant and know how to smile"
Negativ: "Air con started out super hot then went rather chilly!?"
Positiv: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Negativ: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Positiv: "Comfortable, friendly service on the plane."
Negativ: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Positiv: "Late at the airport but they managed to get us all through and boarded on time"
Negativ: "Too many steps especially at Birmingham"
Positiv: "Crew was good, boarding was good. On time."
Negativ: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Positiv: "Good flight (when we eventually got airborne. Friendly cabin crew"
Negativ: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Positiv: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Negativ: "No entertainment"
Negativ: "Timing and space"
Positiv: "The convenience of the route"
Negativ: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Positiv: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Positiv: "excellent legroom"
Negativ: "Nothing. Superb flight."
Positiv: "On time."
Negativ: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Positiv: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Positiv: "Decent legroom"
Negativ: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Positiv: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Positiv: "- Boarding was quick and effortless - Customer service was excellent from both ground staff and in flight team - No niggly baggage rules - Fair prices for in flight meals and snacks A huge thank you to Jet2 for providing an excellent service at fair prices"
Positiv: "Have drag A1 do great space, all in timd"
Positiv: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Positiv: "Everything, staff the whole package faultless, well done !!!"
Positiv: "First time iv used jet2 and I will again"
Positiv: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Negativ: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Positiv: "Everything ran smoothly"
Negativ: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Positiv: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Negativ: "The food was expensive and not great"
Positiv: "Great service and food and smooth all the wsy"
Negativ: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Positiv: "Convenient flights. Friendly staff. Excellent price."
Negativ: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Positiv: "Friendly, polite crew and clean aircraft both ways."
Negativ: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Negativ: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Negativ: "This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again."
Positiv: "Good service and price"
Negativ: "Poor food selection"
Positiv: "On time departure"
Negativ: "Was told five minutes before landing that we would be circling the airport for 20 mins due to runway closure which turned into half an hour. When we landed we had to wait a further 10 - 15 minutes before we could taxi to the airport, so nearly an hour late but no delay."
Super Crew / Great Entertainment System
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "It's KLM. What else do you need to know."
Negativ: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Positiv: "Flight was on time."
Negativ: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Positiv: "The crews were pretty great!"
Negativ: "The regulating of the temperature."
Positiv: "Customer care was super supportive"
Negativ: "Inflight sandwiches"
Negativ: "KLM crew exceed our expectations"
Positiv: "Crew was great, very responsive and hospitable!"
Negativ: "more lunch choices, especially choices without dairy products."
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Positiv: "Friendly crew"
Negativ: "Can’t think of anything"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "General flight journey"
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Positiv: "The crew"
Negativ: "Seat comfort"
Positiv: "Crew was great and professional."
Negativ: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Positiv: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "Crew was nice and friendly"
Negativ: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Positiv: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Negativ: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Negativ: "alles gut"
Positiv: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Negativ: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Negativ: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Nice people and good service"
Negativ: "Not much"
Positiv: "Friendly hostesses"
Negativ: "Flight was delayed 3 hours"
Positiv: "Overall booking and airport was ok. Food was also actually quite good."
Negativ: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Negativ: "Our lougage did not arrive"
Negativ: "Still waiting to board after missing this connection had to be booked on another airline"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Negativ: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
A sandwich could have been offered instead of crisps and water. There were no entertainment such as music or movies in this aircraft. The crew was very nice.
Their business class on this Airbus flight was just Economy seats with the middle seat blocked off with a fixed table. No extra space at all. Food was ok but not worth the extra expense imo.
Beim nächsten Mal würde ich gern für den Anschlussflug nicht ungefragt umgebucht werden, während ich in der Luft bin und dann nicht mal eine Info darüber bekommen.
I found my flight from London to Dusseldorf very satisfactory. All crew were friendly, professional and competent. The flight was a bit delayed but, otherwise, everything went without a hitch.
Am boarding pass hiess es Security wird am Terminal 1 in Wien sein. Leider bin ich den ganzen Weg hingegangen um nachher zu realisieren, dass es dich Terminal 3 war.
Die neue Business Class von BA ist sehr gut!
There was no flight. Flights got cancelled. Kayak or British never informed us. I had to call so many times and wait hours to get to talk to someone. Made my vacation pretty bad. I still havent heard from anybody. No apologies, nothing. Just horrible!
Positiv: "With COVID restrictions stopping buy-on-board, all passengers in Euro Traveller recieve a complimentary packet of crisps or breakfast bar and bottle of water."
Negativ: "sehr eng"
Positiv: "nette Crew"
Negativ: "sehr eng"
Negativ: "It would be nice if at least snacks and a cup of water were provided."
Negativ: "Rude check in lady who said I needed to check bag (but didn’t. Loads of space)"
Positiv: "The flight was pleasant and we landed early."
Negativ: "British Airways should at least give out small bottles of water or cookies to soften passengers affinity towards the airline. I did not buy anytjing but was also not served anything. In comparison to low cost carriers, I felt underappreciated."
Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"
Positiv: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Positiv: "Ja die Crew war nett. Sitze waren bequem, aber zu Eng."
Negativ: "Check-In in London war Unübersichtlich. Man muß Gepäck selbst einchecken. Dann muß man schauen wo ist der Zoll. Dies war in Düsseldorf viel besser."
Positiv: "Insgesamt gut"
Negativ: "Teilweise etwas unfreundlich, Bordentertainment fiel am Anfang aus"
Positiv: "Alles gut"
Negativ: "Normal halt"
Positiv: "Nette Crew von Air Belgium"
Negativ: "Etwas abgeranztes Flugzeug, der Service dauerte zu lange (Abräumen etc. )"
Negativ: "Verspätung - Ankunft um Mitternacht"
Positiv: "Guter Service und kompetente Crew"
Negativ: "Probleme beim Boarding mit meinem Online Ticket. Die Dame am Schalter war sehr gestresst und hat mir daraufhin einfach einen anderen Sitz zugeteilt. Sehr verwirrend!"
Positiv: "loved the interactive flight information, movies, and the food and crew were great"
Negativ: "Kafee war eine Brühe"
Positiv: "M&S food on board"
Negativ: "Frühzeitig kontrollieren betreffend Handgepäck vor boarding"
Negativ: "Keine Getränke. Wenigstens Wasser kostenfrei wäre wünschenswert Sitzabstände sehr eng bei der neuen Kabine. Boarding war Recht chaotisch trotz Gruppen Einteilung."
Negativ: "The flight was delayed due to plane safety issues, but the crew fixed it and got us to London almost in time. I didn’t love that there were no vegan food options, and even if there had been, they ran out of fresh food by time we were served. Not great."
Positiv: "Boarding, geregelte Einstiegsgruppen"
Negativ: "Nicht mal Wasser umsonst an Board"
Positiv: "War alles in Ordnung"
Negativ: "its bad, you don't get anything any more ... nothing to drink or a snak without payment. used to be quite good."
Positiv: "Crew professionalism"
Negativ: "Earphone, squashy seat, limited leg space in economy class"
Positiv: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Positiv: "Flug war i.O."
Negativ: "45 Minuten Verspätung beim Abflug und 30 Minuten Verspätung beim Aussteigen nach der Landung da keine Andockstelle in LHR frei war; massive Probleme bei der Verstauung des Handgepäcks."
Negativ: "Meine Tochter (sie ist 16 Jahre alt) war die einzigste die auf standby gemacht worden ist. Obwohl sie minderjährig ist. Das ist eine Sauerei und das Personal haben NULL Empathie oder Sympathie gehabt."
Positiv: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Positiv: "Gesamter Ablauf ohne Probleme. Sehr reibungslose und eingespielte Abläufe am Frankfurter Airport."
Negativ: "Pilot sehr wortkarg, Landung etwas holprig."
Negativ: "Verspätung mit Panik wegen der Anschlussflüge. Unangekündigter Wechsel des gates, d.h. doppelter Security-check mit doppelter Anstehzeit. Service gleich Null. Mal so ein gratis Wasser oder Kaffee kann doch nciht soooo teuer sein."
Negativ: "Our BA flight from Vienna to London was 30 minuets delayed and we almost missed our connection. BA crews and captain never apologized or explained the reason. They didn’t bother to check and announce the gate of major connection flights like some other airlines would do. They just said “Check the departure information board when you arrive.” We made to our AA flight only it happened to be in the same terminal."
Negativ: "Seats size for business class doesn’t meet level of business class"
Negativ: "2,5 Stunden Verspätung mit nur sehr mangelhafter Information. Immer nur tröpfchenweise Informieren und so spät als nur möglich. Anstatt die 2 Stunden in der Lounge zu warten durfte ich sie stehend in der nicht klimatisierten Wartehalle verbringen. Anschluß verpasst, das ergebnis war eine um einen ganzen Tag verspätete Ankunft am Ziel. Das ist schon das 2. Mal mit BA, ich hätte beim ersten mal schon daraus lernen sollen und diesen Billigflieger nicht mehr nutzen sollen.,"
Positiv: "Der A321 hatte eine richtige Lie flat Business Class."
Negativ: "Essen wieder sehr BA britisch ... Der Flug war zu kurz, wir hätten gerne eine Runde geschlafen!"
Positiv: "Gute Beinfreiheit auch in der Economy Klasse."
Negativ: "Verspätung! Anschlussflug verpasst!"
Positiv: "personal war höflich"
Negativ: "ich finde es unangemessen, dass das bordpersonal getränke/essen VERKAUFT, wenn das flieger komplett abgefertigt auf der piste steht, aber wg. problemen nicht starten kann. auf dem flug nach LON sass ich 2 stunden am boden - am rückweg über eine std und jedes mal versuchten die damen uns essen und getränke zu VERKAUFEN. service wäre gewesen die kunden zumindest in so einem fall mit kostenlosen getränken/sandwiches zu versorgen die bestuhlung ist für mich (190cm) deutlich zu eng"
Negativ: "Cancelled flight and horrible customer service!"
Positiv: "Flug und anschlußflug waren pünktlich ,essen und personal waren gut"
Positiv: "A pleasant unexpected upgrade to premium economy was very welcomed. seat and food were better"
Negativ: "the seat did not recline and thus it was not too comfortable sleeping."
Positiv: "Pünktliche Landung, 23kg Gepäckgrenze bei Handgepäck"
Negativ: "Teures Essen, Handgepäck musste aufgegeben werden"
Positiv: "Personal typisch englisch höflich und zuvorkommend"
Negativ: "Im Gegensatz zu anderen hochpreisigeren Fluglinien müssen Essen und Getränke an Board zusätzlich gekauft werden"
Positiv: "Pretty new aircraft"
Negativ: "Food is bad in coach"
First flight on Easyjet. I upgraded to the highest level - early boarding and a seat “up front.” Even that seat was more cramped than a typical airline seat in coach. Short flight, so no food, no beverage.
The flight was delayed 1 hour. Tha baggage information is not clear. I had to pay an extra cost by carry on baggage
Das Warten in der Kälte war nicht gerade sehr angenehm. Vielleicht auch etwas weniger Werbung für Alkohol. Aber sonst alles ok
Sehr schnelles und effektives Boarding. Schlechte Sitze. Kein Getränkeangebot
Positiv: "Ex Airberlin Crew, also nett"
Negativ: "kein Catering mehr! Bringen Sie eine Stulle mit!"
Positiv: "Preis-Leistung ist vollkommen in Ordnung. Aber das weiß man ja vorher."
Negativ: "Wir hatten knapp 2 Stunden Verspätung, weil der Pilot sich verspätet hat."
Positiv: "Schnell, bequem, alles gut"
Negativ: "High-Class Luxus braucht man nicht erwarten"
Negativ: "Sehr unfreundliches Crewpersonal."
Positiv: "Everything went smoothly."
Positiv: "On time, clean on the plane."
Negativ: "Air line was fine but there was a big queue for security for everyone at the airport, was slow going through there, probably took at least half an hour. Only got to gate just before closing as did other passengers on the flight. A member of staff near the gate was impatiently telling people to hurry up but we could n't help being delayed at the security check."
Positiv: "Great Crew! On time dep and arrival!"
Negativ: "Cumbersome boarding process"
Negativ: "Better updates required both before and during the flight The food service took so long to get through the cabin that the middle seats did not get served warm food and very nearly didn't even get the chance to buy crisps or drinks They ran out of many of the foods on the menu"
Negativ: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Positiv: "On board crew great."
Negativ: "EasyJet crew were terrible and short staffed. Queues outside the gate entrance and not in the gate waiting area. They should have had staff to move people to seated and cooled area"
Positiv: "Pünktlich - Freundlich Self in Check hat gepasst"
Negativ: "Free refreshments"
Positiv: "Flug war pünktlich, Boarding gut organisiert! Das Personal war sehr nett!"
Negativ: "An Board gibt es essen und trinken nur zu völlig überteuerten Preisen (Vgl. andere Airlines). Wir mussten trotz später Landung 23:15 ewig auf unser Gepäck warten!"
Negativ: "Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !"
Positiv: "Nette Crew, sehr bemüht, gut gelaunt und freundlich."
Negativ: "Sitze schmal und mit geringem Abstand. Bordgepäckregelung mit Aufpreisen ist nervig und unnötig."
Negativ: "Eng gestuhlt, Abgabe des Handgepäcks :-((("
Negativ: "Besser gepflegter Innenraum. Das Netz vor mit war total zerstört. Das Bordpersonal hat sich hinten versammelt und ununterbrochen laut geredet."
Negativ: "Late flight and re allocated seats"
Positiv: "The captain"
Negativ: "Staff. Landing - it felt too steep."
Positiv: "Hatten uns sehr verspätet, da bei den Kontrollen sehr voll war. Es wurde auf uns gewartet und haben es zu dem Flug doch noch geschafft. Vielen Fank nochmal dafür."
Negativ: "a handbag is a piece! but a full bigger plastic bag is ok! Damn correct your rules"
Positiv: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Negativ: "Slow boarding at plane, seats are not reclining."
Negativ: "ein gast wurde doppelt gebucht, er wollte nicht aussteigen,denn am Gate hat man es nicht gemerkt. Niemand hat uns gesagt was los ist und im Endeffekt haben wit 1 1/2 std verspätung gehabt und das Bodenpersonal war sehr unfreundlich."
Positiv: "Sehr gute Hilfestellung bei der Verladung des Handgepäcks"
Positiv: "The crews were friendly and service was great. keep up Easy Jet."
Negativ: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Positiv: "Es war alles okay. Absolut Top-Preisleistungsverhältnus"
Negativ: "Habe nicht gegessen Platz war okay für einen Kurzstreckenflug"
Positiv: "detaillierte Informationen über, nur kurze, Verzögerungen pünktliche Flüge problemloses Boarding, schnelle Sicherheitskontrolle mit Hilfestellung durch die Mitarbeiter, damit es einen reibungslosen Ablauf gibt...."
Positiv: "Personal war superfreundlich,auf flug nach Basel,sehr kundenfreundlich und hilfsbereit in gegensatz zum flug nach A msterdam."
Positiv: "Pretty quick and easy. EasyJet is not the most intuitive considering what is standard for booking and travel. But it worked out."
Negativ: "STN Airport is horrible. Nothing you can do about this but really not good."
Positiv: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Negativ: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Positiv: "Wetter und ruhiger Flug"
Negativ: "Der eher knappe Platz an Bord und die vielen Kinder"
Positiv: "Sehr freundliches Bordpersonal . Professionell und kundenorientiert. Pünktliche Ankunft, gute Information. Schneller Boardingvorgang"
Negativ: "Die Abfertigungshallen in Budapest sind als Lagerhallen zu verwenden , kaum als Passagierterminal. Und dann steht man vor dem Boarding noch im Freien."
Negativ: "Das war colll der tip war sogar verkleidet und ging auf Knie das habe ich noch nie erlebt bei ein Flug"
Positiv: "Flug hatte Verspätung"
Negativ: "Boarding delayedchaotic"
Positiv: "Very efficient. Staff helpful."
Positiv: "Appreciate that the situation with the Virgin flight meant that safety checks had to be completed before we could take off. Cabin crew were very chatty, but a free drink or packet if peanuts would have been appreciated. Had a similar delay with a BA flight in June and they gave us a soft drink from the bar as a gesture of goodwill."
Negativ: "Once airborne, it would have been good if the pilot could have made up lost time and got us to Malta with less of a delay. Bloke next to me was downing beers and either had a stunning hangover or raging cold. His eyes were bright red and his breath was hideous. Made the whole flight a really unpleasant experience."
Positiv: "Das Personal war sehr nett"
Negativ: "My flight was delayed more than two hours. They informed gate number at the last minute and changed the gate twice. Passengers had to running for catching the flight."
Positiv: "Nettes Personal"
Negativ: "Glück gehabt, da wir in der ersten Reihe saßen, somit viel Platz hatten, sind beide sehr groß, in den normalen Sitzreihen wird das schnell mal beengend."