Finde günstige Flüge nach Banff

Negativ: "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"

Positiv: "Man hätte nichts besser machen können. Sehr freundliches Personal, das Essen schmeckte hervorragend und die Unterhaltung am Bord war 1A Klasse. :)"

Positiv: "great food! competent crew. all efficient and good."
Negativ: "an extra beverage service in the middle of the flight would be nice, but that's okay."

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "freundliche Crew guter Service schmackhaftes Essen"

Positiv: "Alle wünsche erfüllt. Sehr angenehm und freundlich. Gutes Essen und kein Plastik Besteck"

Positiv: "Sehr pünktlich weiter zu empfehlen nur top top"
Negativ: "Schlechte Landung zu schnell Steigflug gehabt"

Positiv: "Alles war top. Gutes Essen, Movies und stets super Personal"

Positiv: "Personal war wie immer sehr freundlich."
Negativ: "Essen war schon mal besser"

Positiv: "including new releases"

Positiv: "Das Essen ist bei Türkisch Airlines ein Hauptgrund weswegen ich mit dieser Airline fliege!"

Negativ: "Das essen War gut"

Positiv: "Flug hatte eine Stunde verspatung. War nicht okey. Ich wurde am Flughafen erwartet und sie mussten uber eine Stunde warten. Ich mochte ein Teil meines Flugtickets zuruck erstattet haben"

Positiv: "Alles war perfekt.."

Positiv: "Alles war perfekt..."

Negativ: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."

Positiv: "Flight attendants need to be friendly."
Negativ: "I will never use Turkish airlines again."

Positiv: "The crew was outstanding in serving us. The food was decent."
Negativ: "The boarding experience was not good. There was an hour delay in a poorly air conditioned gate area. Also, there was not good explanation given in English concerning the delay."

Positiv: "Mann bekommt ein Nessesair sogar in der Holzklasse. Der service ist herrvorragend und der flug sehr schnell . Würde ihn weiter empfehlen ."
Negativ: "Das einzige ist vielecht den platz . Ich habe lange Beine und in der Eco ist es halt ein bisschen eng aber das ist so bei jeder Airline"

Positiv: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Negativ: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."

Negativ: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."

Positiv: "Interior of the plane"
Negativ: "Nothing"

Positiv: "Es war goed"
Negativ: "Essen und sitze auch goed"

Positiv: "Friendly staff comfy plane"

Positiv: "Better than average in flight service. Excellent in flight entertainment"
Negativ: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."

Positiv: "Food, crew, comfort, not a full flight, enough room for everyone"
Negativ: "Plane was one of the old ones but I understand why it was used on small hauls, but it could definitely be upgraded to provide the top of the line service and luxury Turkish is known for and stands for."

Negativ: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("

Positiv: "Crew was very helpful."
Negativ: "The seats were extremely close together and hard to get in and out of your row."

Negativ: "Too long"

Positiv: "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
Negativ: "No device charger USB slots (charge phone/iPad/computer"

Positiv: "Boarding was on time, the crew was helpful."
Negativ: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."

Positiv: "It was great to be fed, especially a full meal, on such a short flight."
Negativ: "They ran out of homemade lemonade with fresh mint before I got any."

Positiv: "Personal äußerst zuvorkommend"
Negativ: "Essenwahl nicht vorhanden"

Positiv: "Alle gut. Freundliches Personal. Gutes Bordessen..gute Unterhaltung...aber nur auf den neueren Maschinen...."
Negativ: "Das Einzige Manko....BOARDING...das hat gefühlte Ewigkeiten gedauert....man muss sich neuerdings wie Schüler anstellen...die Primusse zuerst..dann Business..dann die Holzklasse (ich)...aber nachdem die beiden Priority Klassen an Bord waren...blieb man stur...bitte bleiben Sie in der Economy Linie...das hier sind die Priority Lines...."

Positiv: "Same as above"
Negativ: "Same as above, with used toiletpaper and all the health hazards there in making contact with the skin on your leg."

Positiv: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Negativ: "Nothing"

Positiv: "on time, fast boarding, food ok for distance, entertainment ok for distance"
Negativ: "Crew not very motivated, almost rude; gate at end of airport in Istanbul, ear plugs are bad"

Positiv: "Everything"

Positiv: "Na"
Negativ: "Na"

Negativ: "Die Crew war mehr mit sich als mit den Pax beschäftigt. Das Essen und der Service waren lieblos."

Positiv: "You were fed."

Positiv: "It was nice and easy trip to USA and back home to Moldova. Crew was attentive and helpful. Food was good and plenty to drink."
Negativ: "It was red eye, and the light in the cabin did not turn off for a long time."

Positiv: "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
Negativ: "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"

Positiv: "New plane. Excellent quality and quantity of food. Amenity pack, Nice entertainment selection. Good value for cost!"
Negativ: "Wish it had a little more room, but I am a tall person. I do not believe any other airline provides more in economy, so really should not be a concern."

Positiv: "I like the food, seats and customer service"

Positiv: "The food and service"

Positiv: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."

Positiv: "I have traveled a lot during my life. The flight crew on this flight was the best I have ever seen."

Positiv: "Toller Service wie immer, leckere Mahlzeiten."
Negativ: "Es könnte etwas mehr Auswahl an Filmen sein."

Positiv: "Verspätet und dann trotzdem noch den ganzen hons Circle zuerst Kram durchziehen geht nicht"

Positiv: "Good flight...excellent landing."

Positiv: "Flugpersonal aufmerksam und sehr nett. Etwas warten aufgrund RDS aber ok"

Positiv: "Flug hatte 30 minuten verspätung"

Positiv: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Negativ: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."

Positiv: "Very helpful people!"

Negativ: "No space, no entertainment. Yuck!"

Positiv: "Der Flug war pünktlich und ist sogar vor seiner Zeit in München angekommen."
Negativ: "Die Landung war etwas hart und der Druckausgleich in der Kabinen war nicht optimal, sodass teilweise die Ohren im Landeanflug wehgetan haben"

Positiv: "voller Flieger mit nervigen Touristen am frühen Morgen und Start 25 Minuten zu spät.. thats it !!"

Positiv: "I very much enjoyed my flight from LA to Munich. The flight crew were awesome and the airplane was impeccably clean and quiet. The flight was so nice I consider it as part of the vacation! I highly recommend flying Luftansa :-)"

Positiv: "The crew was really great. So pleasant and helpful. And, it was nice this time as it wasn't too crowded!"

Positiv: "Alles top, sehr entspannter Flug in neuem Flugzeug mit nettem Personal."

Positiv: "Der Flug war sehr pünktlich. Boarding ging sehr schnell. Schon an der Security musste ich quasi gar nicht warten. I"
Negativ: "Auf Kurzflügen gibt es nur einen Snack und ein Getränk. Das ist aber ok. Für die kurze Flugzeit habe ich komfortabel gesessen"

Positiv: "Das Personal und der Service waren super. Es blieben keine Wünsche offen. Das Essen auf der ersten Strecke FRAJED war sehr gut."
Negativ: "Das Essen von JED jach ADD war höchstens Economy Class-Niveau und wurde auch so serviert."

Positiv: "Die Crew war sehr nett, es gab ein gutes reichhaltiges Frühstück und auf dem Sitz 11A des A321 fehlte die Vorderreihe. Besser geht nicht"
Negativ: "Es gibt keinerlei Beanstandungen"

Positiv: "Flight attendants we good"
Negativ: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"

Positiv: "Alles super. Vielleicht lag es an der Premium Economy, aber da hat alles gestimmt"
Negativ: "Habe den Film beinahe nicht zu Ende gesehen, wir sind zu früh gelandet."

Positiv: "Flight was on time."
Negativ: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."

Negativ: "New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh"

Positiv: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."

Negativ: "Lufthansa Personal ist sehr unhöflich, vor allem am Gate und ganz besonders im Vergleich zu anderen Anbietern."

Positiv: "Leider mussten wir fast 2 Stunden auf dem rollfeld warten in gefühlten 40C da die kühlung ausgefallen ist"

Positiv: "Das Personal war sehr freundlich und zuvorkommend."
Negativ: "Wenig Beinfreiheit"

Positiv: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Negativ: "Give them seat in the middle of the airplane at least"

Negativ: "To change the gates takes about 45 minutes."

Positiv: "Wegen eines Sturms am Vortag starteten wir mit 75 Minuten Verspätung und landeten erst nach 23 Uhr in Frankfurt. Trotz der späten Stunde war die Besatzung sehr freundlich und zuvorkommend."

Positiv: "Customer service friendly and attentive!"

Positiv: "Routineflug, aber immerhin gibt es bei Lufthansa ja noch Snacks an Bord"
Negativ: "Die Gepäckpolitik auf Europaflügen finde ich weniger toll, aber leider tun sich die Airlines da nichts mehr"

Positiv: "Solide Leistung: Pünktlich, ordentlicher Service, Essen in Ordnung..."
Negativ: "Economy ist nicht so bequem, vor allem auf Langstrecke will man dann doch gelegentlich aufstehen und sich die Beine vertreten"

Positiv: "Flight on time and crew friendly"

Positiv: "Flug war etwas schneller am Zielflughafen, gute Auswahl bei der Unterhaltung, essen war überraschend lecker"

Positiv: "Very family-friendly"

Positiv: "Flugzeug war pünktlich; Personal wie man es erwartet."

Positiv: "Greatest of crews -attentive, smiley, going the extra mile. Easy boarding and on-time arrival. Good food and great entertainment options in Premium Economy."

Negativ: "Improve the food quality"

Positiv: "Sehr nettes Personal."
Negativ: "Unterhaltungsprogramm bei einem 11h Flug sollte doch schon abwechslungsreicher gestaltet sein."

Positiv: "Der Flieger hatte so viele freie Plätze, dass ich in Economy eine ganze Mittelreihe bekommen habe und schlafen konnte. Die Behandlung durch das Personal ist bei der LH viel besser, als bei den meisten anderen Airlines."
Negativ: "Die Sitze in Economy sind sehr, sehr eng. Da kann man aber wohl nichts mehr tun :("

Positiv: "Great seats, with legroom and ample food."
Negativ: "N/A"

Positiv: "Comfortable, good food and service. Nice meal options Entertainment options were good. Comfortable flight."
Negativ: "It was fine, no problems with Lufthansa. American Customs and immigration on the other hand leave much to be desired."

Positiv: "."
Negativ: "The seats were too hard. I have never felt that way on any other flights."

Negativ: "the hot meals were aweful"

Positiv: "The movies, the nice flight attendants, the constant service."

Negativ: "Essen ungesund Zu kalt Sitz Reservierung hat nicht funktioniert"

Positiv: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."

Positiv: "I liked the in flight movies"
Negativ: "Can't say there was anything I didn't."

Positiv: "On time"

Negativ: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."

Negativ: "Flight delayed 1.5hrs after landing in Denver."

Positiv: "Flight from Marseille was delayed. Very tight connection time to make the SFO leg of the trip (30 minutes). A Lufthansa representative met us at the gate along with another passenger and took us via van to passport control and then to a terminal far away from the one we landed. She was courteous and efficient. We get to the gate in time to board."
Negativ: "My seat was in row 56, second to last row. The temperature was very cold. I asked a flight attendant to make it a warmer. They tried but to no avail. The flight attendant mentioned that aircraft model (now 15 years old) has had that problem that has never been resolved. Solution was wearing a hat and several blankets. Not good for a 12 hour flight."

Negativ: "Verspätung wegen schlechten Wetters kann man ja nach vollziehen, die schlechten Ankündigungen und die weiteren Verspätungen wegen Gepäck und an der Start-und Landebahn hin gehen nicht."

Negativ: "Verspätet da Tür kaputt"

Negativ: "So at first it was announced that drinks would not be served due to anticipated turbulence. No turbulence occurred so drink service began-- stewardesses did not ensure the plastic cups were attached to trolley securely and so they fell all over us and on the ground--me and some other passengers helped to pick them off the floor-- they said thank you and used the cups on the floor for passengers drinks. Um....no thanks-please get new cups!"

Positiv: "Service, Komfort, Snacks, Pünktlichkeit- alles super"

Positiv: "Normaler Flug. Ausreichend großer Sitzplatz und Beinfreiheit."

Positiv: "Apfel als Snack"

Positiv: "Left on time - arrived early"
Negativ: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Positiv: "Alles gut."
Negativ: "Nix"

Positiv: "Alles wie immer, sehr gut"
Negativ: "Verpflegung ist recht wenig, dafür passen die Getränke, das Personal ist immer toll."

Positiv: "Alles wie immer TippTopp"
Negativ: "Früher gabs mehr zu essen... aber es passt!"

Positiv: "Beinfreiheit der ehemaligen(?) Business Class war toll. Personal sehr freundlich."
Negativ: "Eierspeise mit Kartoffeln und Tomaten? Was ist denn das für eine Kombination?! Es gab keine Bildschirme zur Verfolgung wo man gerade ist."

Negativ: "wieder über eine Stunde Verspätung"

Positiv: "ziemlich alles; die Maschine war zwar klein aber das is ja egal; Verpflegung super, man bekommt alles was man will und mehr"
Negativ: "keine Bildschirme zur Information für den Flug (das liegt an der Maschine"

Positiv: "Das Flugpersonal war nett, der Flug hat nicht lange gedauert (50 Min), es gab genug Beinfreiheit."
Negativ: "Es gab kein Essen, nur Schokokekse, trotz Reisezeit zur Mittagszeit. Die Sitze waren ungemütlich, für 1 Stunde ist das auszuhalten, aber auf längeren Flügen würde es mich stören."

Positiv: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Positiv: "snacks plus they had sparkling mineral water"

Negativ: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Negativ: "LOST BAGGAGE !!!!!!!"

Positiv: "Flugpersonal war aufmerksam und professionell"
Negativ: "Start in Kairo war verspätet durch unprofessionelle Abfertigung durch das ägyptische Bodenpersonal: Aus Personalmangel wurde - wie üblich - nur eine der Sicherheitsschleusen benutzt. Es gibt keinen Gold Track. Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Negativ: "Sehr negativ: die Lufthansa Group hat keine echten Business Class Sitze! Den höheren Preis nimmt man gern, aber die Leistung ist man nicht bereit zu bringen. Das ist umso negativer, weil sich die Lufthansa Group das nur durch ihre Monopolstellung in Zentraleuropa leisten kann. Schlichtweg eine Unverschämtheit!"

Positiv: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Negativ: "No tv, maps or entertainment at all."

Negativ: "The vegetarian meal was OK"

Positiv: "Drinks were included"
Negativ: "No entertainment available not even to pay for. Wifi is overpriced"

Negativ: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."

Negativ: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Positiv: "Schnelles Boarding, freundliches Service und zweimal wegen Getränken durchgegangen"

Positiv: "Whole process of checking in, security, and boarding was very easy."

Positiv: "Attention during waiting time and inside cabin"
Negativ: "Nothing"

Positiv: "Punctuality and amenities on boatd"

Negativ: "I used flights between Vienna and Prague several times and in most cases they are delayed."

Negativ: "seats too cramped"

Negativ: "Behavior of AA"

Negativ: "Es wurde eine kleinere Maschine benutzt als beim Boarding angegeben. Dadurch gab es nur Chaos, da die Sitzplätze nicht mehr denen entsprachen, die auf dem Boarding Pass standen und das Personal das auch nicht vorher bekannt gegeben hat bzw. auch nicht geholfen hat. dass jeder einen anderen Sitzplatz einnimmt."

Positiv: "All"

Positiv: "Ich liege die Flüge mit Lufthansa, weil da einfach für mich alles stimmig ist. Ich hoffe, daß das so bleibt und daß die Lufthansa nicht wie andere Fluglinien am Service einspart."
Negativ: "Alles war bestens"

Positiv: "Ohne Ankündigung gestrichen"

Positiv: "It was fast and comfortable"
Negativ: "---"

Negativ: "Keine akzeptable Beförderung aufgrund nicht erreichten Anschlussflug"

Positiv: "The pilot did a great job landing the plane in high winds."

Positiv: "The staff was very pleasant"
Negativ: "Very crowded plane!"

Positiv: "in this case, nothing"
Negativ: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"

Negativ: "Tja, man bekommt nur ein paar Knabbereien als Verpflegung"

Negativ: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."

Positiv: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Negativ: "The entertainment wasn't great compared to most international flights."

Positiv: "Never again with KAYAK. Sorry."

Positiv: "All"
Negativ: "All"

Positiv: "Excellent personnel. Will use Austrian Airlines again!"

Positiv: "No problems."

Positiv: "Everything"

Positiv: "Not much...."
Negativ: "The ticket indicated the wrog gate 21 instead of 31."

Negativ: "Less than 24 hours notice."

Positiv: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Negativ: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Negativ: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Negativ: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Easy boarding, plenty of room"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Negativ: "old plane, tight and uncomfortable"

Positiv: "Freundliches Personal!"

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Negativ: "Nothing! It was all great!"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Negativ: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "Atmosphere, crew were very professional and friendly"
Negativ: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Positiv: "Nettes Personal!"

Negativ: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Positiv: "delayed"

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Staff, service"
Negativ: "Nothing"

Negativ: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Positiv: "We really liked the KLM people, from the check in crew to the flight attendants."

Negativ: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Positiv: "A nice short flight"
Negativ: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Negativ: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Positiv: "The flight crew were kind, polite, and attentive."
Negativ: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Negativ: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."

Positiv: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Negativ: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Positiv: "The long flight"
Negativ: "The long flits"

Negativ: "Me quede un dia completo en Panama en el aeropuerto."

Positiv: "The service is very good.Crew is very nice and flight on time."

Positiv: "Most of the flight was good, as I've come to expect from KLM/AF/DL. Entertainment choices were great and most of the staff was very friendly. Fresh brewed coffee in the beverage service was a huge plus!"
Negativ: "I usually fly Air France CDG-BOS and love it. My flight AMS-BOS with KLM/Delta was a disappointment from those experiences. The food was not very good and I'm not a huge fan of planes so old that my seat is a flotation device rather than having a real life jacket. Also part of my checked bag was broken off during transport."

Negativ: "Es gab kein Entertainment System, der Flug dauerte aber auch nur etwas mehr als eine Stunde."

Positiv: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"

Negativ: "Everything"

Positiv: "Service was very good."
Negativ: "Nothing."

Negativ: "I wish there were more food options"

Positiv: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Negativ: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."

Negativ: "More room"

Positiv: "Paul an der checkin war freundlich und hat mir einen neuen Flug gefunden mit KLM."
Negativ: "Flug von Ottawa nach Toronto wurde gestrichen und ich bekam eine email 1,5 Stunden vorher dass mein neuer Flug um 14:00 vorgeschoben wurden ist. Dadurch habe ich meinen Anschluss nach Paris verpasst. Muss jetzt ein Tag später raus fliegen. Kommunikation häte besser sein können."

Positiv: "Westjet is always really friendly."

Negativ: "Seats too narrow."

Negativ: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."

Negativ: "The delay"

Positiv: "Mate"
Negativ: "Late"

Negativ: "Wouldn't allow us to check our bags online without charging baggage fees; Culdn't get electronic boarding passes; Took forever to check-in at airport. boarding passes and baggage tags had to be hand-written."

Positiv: "Food was great"
Negativ: "Not offered enough beverages... usually they come around more!"

Positiv: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"

Negativ: "No information"

Positiv: "On time, free coffee, free pretzels"
Negativ: "Going home."

Positiv: "Room Sears in row 4"

Positiv: "Great price"

Positiv: "Kind, courteous and helpful staff"
Negativ: "It was good overall"

Positiv: "Always friendly and helpful!"

Positiv: "New plane was nice."
Negativ: "Snacks offered"

Positiv: "Good in flight entertainment and food"
Negativ: "Not enough leg room"

Positiv: "I just love WestJet"

Negativ: "WestJet offers very few services."

Positiv: "Pleasant staff"
Negativ: "Crowded seating"

Positiv: "Everyone was so friendly and helpful and kind. Keep up the good work! !!"
Negativ: "Not a thing."

Positiv: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."

Positiv: "Westjet staff and friendliness!"
Negativ: "A bit warm On the plane from Toronto to Calgary but packedfkight."

Positiv: "westjet connect to watch a tv show or the news or something"

Negativ: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."

Positiv: "Friendly people!"

Negativ: "They automatically gave me the window seat"

Negativ: "Good airlines"

Positiv: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Negativ: "Could have ended our trip together but we were separated"

Positiv: "all the service was very good to us"

Positiv: "Everything was excelente very nice personal."

Positiv: "Always friendly and helpful...great to see and experience!"

Positiv: "Not much"
Negativ: "Late"

Positiv: "I took delta from salt lake to Calgary."

Positiv: "Staff were very good"
Negativ: "No frills flight, their booking and computer systems are not good."

Positiv: "Easy low volume airport palm desert"

Positiv: "It wasn't full and there was an open seat beside me"

Positiv: "Friendly."

Positiv: "I like the staff and services"
Negativ: "It's all I like west jet"

Positiv: "Fast service"
Negativ: "No place to charge phone on any flights"

Negativ: "Seating shoulder to shoulder with other passengers."

Negativ: "Seating legroom and seat width not adequate"

Positiv: "Better than United !"

Negativ: "The seats are so close that it felt a little claustrophobic and then the person in front put their seat back it feels like they are right in your face."