Finde günstige Flüge nach Annapolis

Positiv: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."

Negativ: "Disgusting smell to urine and else. It was a two-hour bad experience"

Positiv: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Positiv: "Nothing!!"
Negativ: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Positiv: "The movie availability was very much appreciated."
Negativ: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Positiv: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Negativ: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."

Negativ: "Being late"

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Negativ: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."

Positiv: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Negativ: "Nothing really. It was an uneventful flight with good service"

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Positiv: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Negativ: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Positiv: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Negativ: "Flight was late by almost 2 hours!!!"

Positiv: "The flight was uneventful and although we took off late, we arrived on-time."
Negativ: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Negativ: "No entertainment. Wifi didn't work."

Positiv: "Flight"
Negativ: "no access to sky club"

Positiv: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Negativ: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Positiv: "On time"

Positiv: "Overall good flight."

Positiv: "Nothing to complain about."

Positiv: "left on time - landed early. Gate checked my luggage for me."

Positiv: "Friendly crew"
Negativ: "The cost of the ticket"

Negativ: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."

Positiv: "Nothing"
Negativ: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Negativ: "Delayed"

Negativ: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."

Positiv: "On time, friendly crew"

Positiv: "Modern airplane"
Negativ: "Super cold for a red-eye flight. No blankets or pillows available, not even for purchase."

Positiv: "On time...great service!"
Negativ: "Seats were a bit narrow."

Negativ: "Too many boarding calls for different levels of service."

Positiv: "delayed. equipment failure."

Positiv: "Timely departure."
Negativ: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"

Positiv: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Negativ: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."

Negativ: "Nothing"

Positiv: "plane left on time"
Negativ: "seats were too close, luggage was delayed,"

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "Ordentlich und problemlos. Alles sauber und frisch."
Negativ: "Die Verpflegung war gut, nur wäre es schön gewesen, wenn ab und zu jemand mit Getränken gekommen wäre. Das kenne ich von anderen Flügen."

Positiv: "On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!"
Negativ: "So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!"

Negativ: "Landing at Reagan national is generally pretty bad"

Positiv: "Flugbesatzung"
Negativ: "Das Flugzeug stand 1 Stunde in der Abflugschlange Dadurch 1 Stunde Verspätung ohne Vorankündigung"

Positiv: "Quick hop from Cincinnati to DC - efficient, nice flight."

Negativ: "Plane was not clean and had dirty kleenex and yogurt containers in the pouch. Flight attendant told me to just not use the pouch."

Positiv: "The plane was clean, and the stewardesses were really nice. Even the passengers were really nice!"
Negativ: "I had to check my bag even though I usually carry on with me."

Positiv: "From check in to departure every step was excellent. The seat was comfortable, the temperature in the plane was nice. Flight attendants were professional. Espaeially the older lady was so friendly.Over all my trip was excellent."
Negativ: "Nothing"

Negativ: "Its hard to get comfortable in such a small space. It is always my one complaints whenever traveling by plane. the airlines cram way too many seats onto a plane and unless you fly first class, you have to sit uncomfortably for hours at a time."

Positiv: "Customer service was excellent...used wheel chair assistance."
Negativ: "Need snack options on short flights...pretzels are to hard and salty for my taste."

Positiv: "Nothing"
Negativ: "Boarding procedures antiquated and unorganized. Beverage service incredibly inefficient starting both carts at front of aircraft. Ridiculous-this airline is stuck in 1980."

Negativ: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."

Positiv: "LH hat adäquate Gepäckbestimmungen mit ausreichenden 23 kg Check-in Gepäck, eine professionelle Flugabwicklung und viele Annehmlichkeiten, wie Mitternachtssnack auch mit Wein oder ganz ordentliches Frühstück für das Ende des Nachtflugs. SMS / E-mail Benachrichtigung über Verspätung ist vorbildlich, allerdings nützt einem das wenig, da die show up Zeiten eingehalten werden müssen, d.h. statt 3 Stunden muss man bei einer Stunde Verspätung trotzdem zur gleichen Zeit erscheinen und damit 4 Stunden warten."
Negativ: "Online check-in in Mumbai war äußerst holprig und Bordkartenausdruck ohne Vorankündigung "due to administrativ restrictions" verboten. Widerspüchliche Aussagen machen es nicht leichter, man braucht ja einen Ausdruck um überhaupt ins Flughafengebäude zu dürfen. Anstatt um 2.55 Uhr nachts dann eine dreiviertel Stunde Verspätung. Am Online bagage drop off äußerst zurückhaltender Service. Der elektronisch gebuchte Sitzplatz wurde nicht auf der jetzt ausgestellten Bordkarte übernommen, sondern ein willkürlicher, weit entfernter Platz. Die Dame am Schalter konnte auch keine nebeneinander liegenden Plätze für mich und meine Frau buchen. Das sollten wir mit den Passagieren ausmachen, die würden vielleicht tauschen. Und ein Blick auf den Sitzplan, das ist leider verboten. Bei so einer Kundenorientierung kommt die Lufthansa üblen Billigfliegern gleich. Vielleicht sind dort die Flightattendents jedoch weniger hochnäsig."

Positiv: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Negativ: "Nothing to not like. Wish all flights would be like that."

Positiv: "Flug war gut, daran gibt es nichts zu meckern, LH halt"
Negativ: "Der Service des Buchungsportales eine Katastrophe, weniger als ungenügend und eine bodenlose Frechheit so mit Kunden umzugehen. Besser spendet ihr mehr wie ihr hier verdient"

Positiv: "Dreamliner ist ein neues Flugzeug"

Negativ: "Staff wasn’t particularly friendly, seats were the most uncomfortable ever"

Positiv: "Service sehr gut für diesen kurzen Flug, sehr freundliches Personal, unerwartet gab es gratis Getränke und einen Snack, über Gateänderung würde ich informiert"

Positiv: "Personal und Komfort waren wie üblich super."
Negativ: "Das Essen auf der zweiten Strecke (JEDADD) war eine Katastrophe, außer der Vorspeise."

Positiv: "Nothing"
Negativ: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."

Positiv: "online booking"
Negativ: "There is no one at Kayak to answer questions on weekends. Message says "call back during 'regular' business hours" but does not specify what that means, nor what time zone they are in. (BTW, most people travel on weekends so ya may want to consider providing customer service then...duh). When I finally was able to reach someone in order to upgrage to Premium Economy, they could not help me but said they would send an email with an answer to how much that would cost. The email never came. I will never book with Kayak again."

Positiv: "Flight delayed one day"

Negativ: "Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago."

Positiv: "Everything"
Negativ: "Xxxxxxx"

Positiv: "Alles Tipptopp"
Negativ: "Früher hab’s mehr, aber es passt"

Negativ: "I was asked to give up my seat to make space for people to sit together. Being a single traveler I had selected a seat in the 2 seats side. But my new seat was surrounded by all kids. Couldn't relax a bit."

Positiv: "Comfortable for a short flight. On time."
Negativ: "Had to go through security and passport control a second time made the 1 hour connection stressful"

Negativ: "Charges for suitcase 40 euros this rediculas"

Positiv: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."

Positiv: "Shortbread snacks were awesome"

Positiv: "Sitzplätze mit extra Beinfreiheit trotz ausgebuchtem Flug, Essen gut, Flugzeug wirkte minimal moderner als Singapore Airlines Maschine."
Negativ: "Personal war insbesondere Nachts kaum ansprechbar oder unterhielt sich untereinander, während Fluggäste ignoriert wurden."

Positiv: "Did not get into flight"
Negativ: "They changed the gate in last minute without proper communication"

Positiv: "Leider mussten wir fast 2 Stunden auf dem rollfeld warten in gefühlten 40C da die kühlung ausgefallen ist"

Positiv: "I loved the ample number of bathrooms and their cleanliness. This was hugely important to me and would be reason enough to choose Lufthansa (and not Swiss Air) again. The families-first boarding made our flight much more pleasant than we'd expected. In all my travels, it's rare for me to have two pleasantly astounding experiences in the same flight. Thank you for your improvements of bathrooms, Lufthansa!"
Negativ: "Other airlines have flight attendants who are a bit warmer and more responsive to children. That's one area where Swiss Air came out on top."

Positiv: "Leg room and the chairs were great."

Positiv: "Wunderbare Erklärungen vom Piloten während des Fluges, sehr angenehm...."

Negativ: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."

Positiv: "free wine."
Negativ: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."

Negativ: "They change the gate for transfer last minute"

Positiv: "sehr freundlich, aufmerksam und lustig"

Positiv: "Greatest of crews -attentive, smiley, going the extra mile. Easy boarding and on-time arrival. Good food and great entertainment options in Premium Economy."

Negativ: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."

Positiv: "Pünktich und nicht überfüllt"

Positiv: "Sehr freundliches Personal, gute Durchsagen. Gute Getränkeauswahl"
Negativ: "Bus-Gate in München nebst Freifahrt um den halben Flughafen."

Positiv: "Der Flieger hatte so viele freie Plätze, dass ich in Economy eine ganze Mittelreihe bekommen habe und schlafen konnte. Die Behandlung durch das Personal ist bei der LH viel besser, als bei den meisten anderen Airlines."
Negativ: "Die Sitze in Economy sind sehr, sehr eng. Da kann man aber wohl nichts mehr tun :("

Positiv: "Nothing"
Negativ: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"

Negativ: "old model aircraft"

Negativ: "An der Tag vorher war der Flug gecancelled alternativlos..."

Positiv: "Angenehmerer Flug als mit Eurowings oder Air Berlin. Die Bretzelchen sind eine Zumutung, aber Schön, dass man ein zweites Getränk und auch Wein bekommt."
Negativ: "Die halbe Stunde Verspätung, dafür komnnte LH nichts, aber die Ansage nach 5 min "die Vorbereitungen sind noch nicht abgeschlossen, wir werden gleich mit dem Boarding beginnen" war schlechter als gar nichts zu sagen!"

Positiv: "Friendly crew, no delays"
Negativ: "Not enough healthy options, such as fresh fruits and vegetables"

Negativ: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"

Positiv: "Trotz kurzem Flug wurde ein leckeres Baguette angeboten."
Negativ: "70 Minuten Verspätung - keine Angabe von Gründen."

Positiv: "same as above"
Negativ: "same as above And landing was extremely hard.!"

Negativ: "Fell asleep and didn't get any food, even though the cart was 1 row behind me when I woke up"

Negativ: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Positiv: "Service was good, boarding was fast, no other issues."
Negativ: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Positiv: "Der Flug war sehr angenehm, wie sonst immer bei Lufthansa."
Negativ: "Der Pilot hat ausnahmeweise nicht "Cabin crew prepare for landing" vor der Landung gesagt."

Positiv: "Premium economy seats, also premium economy is located very well in front of the plane."
Negativ: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."

Positiv: "for a 1 hour flight we had wifi and even got a sandwich"

Positiv: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Negativ: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."

Negativ: "There was a 4.5 hr delay due to "technical difficulties". We had to switch planes. This caused me to miss my flight to Tucson out of LAX. When I asked them to help rebook my flight that Lufthansa caused ne to miss, i was told there is nothing they can do. Seeing as how that last flight was not booked through Lufthansa. This is absolutely ridiculous! There were no Lufthansa flights into Tucson so I had no choice but to go with another carrier! So after a long grueling 4.5 hr delay and 11+hr flight now I have to stay in a hotel because my flight out via Southwest was the last one out for the day and The only nonstop flight departs at 12:35 tomorrow. Thank goodness Southwest booked me on another flight at no charge! They take care of their customers. It was not their fault I missed the flight. It was dur to the "techincal difficulties" with Lufthansa. And every hotel within a 8 mile radius has been sold out. And at one point I booked online only to find out upon my arrival, after paying for taxi and havig him leave, thAt this hotel is sold out and should not have allowed me to book online. So after landing at 7:15 pm at LAX I am just now in bed at a hotel after searching and paying for cabs etc. And on my dime! Absolutely ridiculous !!"

Positiv: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Negativ: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Positiv: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Negativ: "That it didn’t happen."

Negativ: "We did not get two of baggage at the destination."

Positiv: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Negativ: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Positiv: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Negativ: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Positiv: "Friendly staff, good service and on time departure/arrival."

Negativ: "Handgepäck konnte nicht untergebracht werden."

Positiv: "Good flights. Good prices."

Positiv: "The food was excelent"
Negativ: "I have to pay to pay a little more confort"

Positiv: "My bagage broke"
Negativ: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Positiv: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Negativ: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Positiv: "Pünktlich und Gepäck gut angekommen"
Negativ: "Checkin und Boarding sind katastrophale Improvisation. Völlig unklar wie oder wo und chaotisches Anstehen"

Positiv: "Flug fast punktlich und ohne aussergewohnliche Ereignisse"
Negativ: "1 1/2 Stunden Schlange stehen um das Gepäck aufzugeben! Riesiges Puff / Chaos und Anarchie in der Warteschlange."

Positiv: "Freundlichkeit des Bordpersonals und gutes Essen"

Positiv: "Huge Thank You the the #KLM crew on my flight from Vienna to Amsterdam this morning. They were super supportive as I had trouble with my leg and did an amazing job on making the flight as comfortable as possible. Thank You!"

Positiv: "Tolle Airline. Toller Flug. Tolle Besatzung. Hier wird man mehr als satt."

Positiv: "Flug war pünktlich. Boarding sehr schnell. Personal war nett."
Negativ: "Die Sitze unbequem."

Positiv: "newer plane, good staff"
Negativ: "need better and more food options, more often"

Positiv: "staff was fine"
Negativ: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Positiv: "Freundliches Personal!"

Negativ: "Wir hatten einen Zubringerflug nach Amsterdam gebucht mit Weiterflug back Tansania um unsere Flitterwochen zu genießen. Doch wir wurden mit stand by Tickets beim einchecken schockiert. Somit war die Vorfreude schon beim einchecken dahin... es war bangen angesagt, dass wir mitkommen."

Positiv: "Friendly service"
Negativ: "Late boarding was wss only announced at biarding time"

Positiv: "Arriving more or less on time"
Negativ: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Positiv: "The second flight was on time and even though I spent the night at the Amsterdam airport my baggage was checked through so I did not have to worry about it during the night."
Negativ: "When I asked whether the snack was vegan I got the answer "It's a wrap". When I ordered tomato juice I was forgotten and did not get anything. There were no vegan snacks on each of the flight, but I guess that would be too much to wish for ;)"

Positiv: "Catering is ok"
Negativ: "Seats comfort really old school"

Positiv: "Personal sehr gut"
Negativ: "Essen na ja muss man nicht haben - viel Verpackungsmüll mittlerweile bei allen Airlines offenbar Standard Sitze in Economy viel zu eng und Sitzabstand zu kurz, für 10-Stunden-Nachtflug eigentlich unzumutbar (gilt vermutlich auch für die meisten andeen Airlines. Die 747-400 erscheint mir mittlerweile doch sehr in die Jahre gekommen. Ich empfand sie (vermutlich wars die Klimatisierung?!) als deutlich lauter als den A380"

Negativ: "Konnte nicht angetreten werden, da es ein anschlussflug war, den ich nciht erreichen konnte, da der andere flieger e1,5 stunden verspätung hatte....alles sehr ärgerlich"

Negativ: "der Flug hatte extreme Verspätung und dadurch hätte ich den anschlussflug nicht erreicht. der Mann am schalter hat erst umgebucht, damit ich zumidest zu spät aber doch zum wichtigen geschäftlichen Termin kommen nachdem ich ihn mit nachdruck drum gebeten habe. KEIN SERVICE, EINFACH NUR SCHLECHT UND ÄRGERLICH!"

Positiv: "They were awesome."

Positiv: "Flight was efficient enough and staff were friendly."
Negativ: "It was delayed quite a bit and more on-time updates would have been appeciated."

Positiv: "alles oki....vom Gepäck.checking bis zum Einsteigen im Flugzeug war ganz gut organisiert"

Positiv: "The cabin crew were fantastic and funny"
Negativ: "Tiny seats"

Positiv: "Nettes Personal!"

Positiv: "Wonderful"

Positiv: "Endlich wurde man auch mit andoggen zum Terminal gebracht (ist bei KLM offensichlich eine Seltenheit), weil wir eh Verspätung hatten. Und da das Weiterflug-Gate direkt in der Nähe war, konnte man den Flieger auch ohne erneute und unnötige Sicherheitskontrolle erreichen. Allerdings gab's auch keine Passkontrolle. Mir sollte es Recht sein."

Positiv: "Personal, Sicherheit, Sauberkeit, sogar kleine Verpflegung, alles ok, aber: (s. nebenan)"
Negativ: "Einchecken in Birmingham eine Katastrophe. Lange Schlange und Wartezeit von mindestens einer halben Stunde beim Boarding. Es wird schon der Final Call ausgerufen, während die Passagiere alle in der Schlange vor der Abfertigung stehen. Und dann bei strömendem Regen zu Fuss zum Flieger, weil er nicht andoggen kann. Alle nass ins Flugzeug. Aber, das liegt natürlich an der Abfertigung in Birmingham und nicht an KLM."

Positiv: "Hervorragendes Personal Essen gesund und lecker Gute KLM-Lounge in Amsterdam"
Negativ: "Sitzkomfort in Europe-Business mangelhaft: Kleine Sitze, kleine Abstände Kaum Platz fürs Gepäck Boarding mit Bus Keine Bordunterhaltung Unpünktlich"

Positiv: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Negativ: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Positiv: "Sehr feines Essen, supernettes Personal, ruhiger Flug, pünktlich."
Negativ: "Fehlendes Unterhaltungssystem, keine Bildschirme, Europe-Business-Class kaum komfortabler als die Economy."

Negativ: "website to check-in. No way to use your miles for extra luggage. Lost more than halft hour to no avail Very unfriendly check-in counter service (Alitalia)"

Negativ: "sardines!"

Positiv: "Nette Crew, schnelles Boarding, gutes Essen"
Negativ: "Keinerlei Bordunterhaltung, Komfort in der Europe-Business minimal"

Negativ: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Positiv: "Der Flug ist eigentlich zu kurz um ihn wirklich beurteilen zu können"

Positiv: "Das Personal war top, alles gut gelungen. Empfehle jedem ein sondermenü zu bestellen, der Aufpreis lohnt sich."
Negativ: "Nie wieder ein Platz am Notausgang, unbequem zu sitzen auch wenn man die Beine ausstrecken kann, dafür kein Fenster...."

Positiv: "Essen war mehr als genug und sehr gut. Personal war sehr kompetent und sehr freundlich."
Negativ: "Der Flug hatte Verspätung und das wurde auf der Anzeigetafel nicht angezeigt und nirgends durchgegeben. Deswegen auch verspäteter Check in mit langer Wartezeit, bis man dann auch endlich aufgeklärt wurde."

Positiv: "Kompetentes und freundliches Personal Gesunde Verpflegung Ruhiger Flug"
Negativ: "Keine Bordunterhaltung Sitzabstand auch in der Europe-Business-Class eng. Lounge in ZRH sehr unterdurchschnittlich."

Positiv: "crew"
Negativ: "food"

Positiv: "On-time Quick boarding Friendly staff"
Negativ: "Only pre-security lounge (Air France) that is open till 19:00."

Positiv: "The crew was very nice i felt safe during the flight the sit had enough space the pilot kept apologzing for 15 minute lale took responsible for somthing he wasnt need to"

Positiv: "The cheese and the bread"
Negativ: "The unprofessional staff during boarding and food serving"

Negativ: "no vegeterian sandwiches very disappointed"

Positiv: "dsd personal war aufmerksam. eine flugbegleiterin wat sehr genervt."
Negativ: "das essen war .... Der Hunger hats reingetrieben."

Positiv: "Wenn man spät am Abend von einem Langstreckenflug nach Hause fliegt, erwartet man kein Showprogramm. Die Leistung der Crew war angemessen und professionell. Der Flug war deutlich früher in DUS, die Gepäckausgabe sehr schnell!"

Positiv: "Das Flugpersonal war durchaus freundlich, aber irgendwie nicht besonders engagiert. Es wurde ein Minimumprogramm abgespult. Was soll ich mit dem Brot, wenn das essen vorbei ist. Warum fragt man mich nach der Auswahl, wenn es nur 1 Option gibt (Lunch). Gerade von einer asiatischen Airline erwarte ich hier mehr, auch in 'Economy'. Die Sitze waren sehr eng."

Positiv: "Auf dem Langstreckenflug war das Personal sehr freundlich, machte aber einen wenig erfahrenen Eindruck. Die Sitze im Flugzeug waren sehr eng! Die Verpflegung muss man als mäßig bezeichnen, da bieten andere Gesellschaften mehr."

Positiv: "Von einem Zubringerflug erwartet man keine Besonderheiten, die gab es auch nicht. Nichts desto trotz war das Flugpersonal freundlich und hilfsbereit. Es gab eine Verspätung, die aber nicht weiter ins Gewicht fiel"

Negativ: "das Essen war gut"

Positiv: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."
Negativ: "Der Flug hatte Verspätung, so dass es nur mit viel Gerenne möglich war, in Paris den Anschluss-Flug zu bekommen. Passiert bei Air France leider oft. Einige Male war der Anschluss auch schon weg, was zu langen Wartezeiten und zu unerwünschten Übernachtungen in Paris sorgte."

Positiv: "Das Flugpersonal war sehr freundlich."
Negativ: "Nicht's"

Positiv: "Sehr freundliches Personal."
Negativ: "Die Sitze waren zu eng beieinander. Wenig Platz im schulterbereich."

Positiv: "The hostesses were very kind and nice"

Positiv: "The crew was very nice and helpful."
Negativ: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."

Positiv: "Efficient on and off Staff polite and helpful"

Negativ: "the food is terrible."

Negativ: "only there were del;ay at JFK"

Positiv: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Negativ: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."

Positiv: "Crew was great."
Negativ: "Food could be a bit better. White bread is unhealthy."

Positiv: "It was a 30min flight not much to say The crew on the ground really took care of us"
Negativ: "Na"

Positiv: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Negativ: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."

Positiv: "Flugpersonal war sehr nett und hervorragend."
Negativ: "Flug hatte 1std Verspätung"

Positiv: "All crew I interacted with was great, friendly, and helpful."
Negativ: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Positiv: "Boarding was very efficient"
Negativ: "Losing my luggage after checking it at the gate when volunteers were needed."

Negativ: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Positiv: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Negativ: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Positiv: "Great food, pleasant crew."
Negativ: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Positiv: "Für ein kurztripp nach Paris alles super"

Positiv: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Positiv: "Cheap aircraft, not even headsets"
Negativ: "Dirty aircraft, I expect more when I pay a lot"

Positiv: "Good seat near the front."
Negativ: "Delayed arrival by 30 minutes."

Positiv: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"

Positiv: "the staff was very friendly and offered a large selection of drinks"
Negativ: "The flight was delayed nearly one hour"

Negativ: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Positiv: "Alles war in Ordnung"

Positiv: "Das Flugpersonal war nett, das Essen war gut"
Negativ: "der Flug war nicht pünktlich: leider 70 Minuten Verspätung"

Positiv: "Kind, courteous, attentive crew. Smooth flight."

Positiv: "Der Flug war pünktlich. Alles was ok."

Positiv: "Alles soweit super gelaufen Check in, boarding, Abflug.... Verpflegung war richtig top Personal super gut gelaunt...."
Negativ: "Das Flugzeug war sowas von dermaßen kalt, das man auf jeden Fall, warme Sachen greifbar haben sollte, war aber auch der einzigste Minuspunkt"

Negativ: "Getränkeservice mäßig"

Positiv: "Boarding was efficient, the flight was on schedule, crew was nice."
Negativ: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."

Negativ: "To many announcements on a overnight flight."

Positiv: "Alles war im Ordnung,die Crew sehr nett und zuvorkommend..gute Filme an Bord und ausreichend Platz zum Schlafen.Das war wirklich Business Class.."
Negativ: "Leider 2 Stunden Verspätung wegen technischer Mängel am Flugzeug.. Hier auch wieder kleine Sauberkeitsmängel..zum Beispiel an der Leselampe..die Toilettenanzahl zu wenig und die zweite wurde auch noch von den Economy Fluggästen benutzt,man bekam auch nicht genügend Getränke(Wasser),zwischendurch wurde nichts weiter angeboten.."

Positiv: "Der Flug dauerte nicht lange,das Checkin klappte gut und die Crew war auch zuvorkommend und nett."
Negativ: "Wir waren über den älteren Zustand der Flugzeuge enttäuscht.Die gesamte Innenausstattung war sehr unmodern und alt,teilweise sogar abgenutzt und schmutzig..für eine staatliche Gesellschaft hätten wir eher Lufthansa Standard erwartet..ausserdem war dieser Flug kein Business sondern Economy mit einem frei gelassenem Sitzplatz.."

Positiv: "Friendly crew, this is just a shuttle service. Not much to write about"
Negativ: "They wouldn't fill my water bottle, gave me two plastic cups instead...."

Positiv: "More comfortable airplane than typical regional service in the US. AF cabin crews are very good."

Positiv: "The confort of the Business area, wide seat, spacious bathroom, great options of entertainment. The food is excellent."
Negativ: "Perfect"

Negativ: "Chair is bad. Entertainment did not switch to english. Earphones were bad/ Food was too small and some items had no taste."

Positiv: "It was fine. Everything worked and we got there in one piece."
Negativ: "We were not allowed to check in online so the queue to check in was long and tiring. When we got to to the front we were told we were in the wrong queue, and sent to the Flybe queue where we had to wait all over again. There should have been an official at the start of the line to tell us which one to queue in."

Negativ: "The plane must be at least 25 years old, and the food was horrible!!"

Positiv: "As usual, great staff, no delay, comfortable seats. We were offered champagne, wine, liquor with our delicious meal and given a choice of 2 entrees. A complimentary pillow, blanket and headphone are given and all that in economy class!"

Negativ: "Boarding started on time yet we took off an hour late"

Positiv: "Alles (bis auf eine kleine Verspätung auf dem Rückflug) lief reibungslos ab."
Negativ: "Diese billige Schokowaffel hätten sie sich sparen können. Die Plastikbecher für's Wasser auch. Lademöglichkeiten für Elektronik an den Plätzen wären toll."

Positiv: "Nette Geste: Kaffee und Wasser plus Schokoriegel gratis"
Negativ: "Sitzgurt 1 cm zu kurz, daher Verlängerung erforderlich. Durch Motorgeräusche Ansagen kaum zu verstehen."

Positiv: "Kaffee und Wasser kostenlos. Kein aufdringlicher Bordverkauf."

Negativ: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."

Negativ: "Flug 2 mal verspätet aber trotzdem muss man für die Getränke zahlen."

Negativ: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."

Positiv: "Good price. The in-flight meal was hot and delicious!"

Positiv: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Negativ: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."

Positiv: "Sehr gutes Flugzeug"

Positiv: "Es gibt nichts, was sich massiv bemängeln oder zu loben zu wäre. Es war ein normaler Flug, wie er auf einer Kurzstrecke mit einer Durchschnittsairline zu erwarten ist."

Positiv: "nothing"
Negativ: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."

Positiv: "Friendly crew and good food, blanket and pillow was nice"
Negativ: "Not much space between seats, so cramped! Lot of people moving around and talking loud while trying to sleep"

Negativ: "When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines"

Positiv: "Crew was very good. Plenty of food, and they came around often with drinks and water."

Positiv: "The flight was on time. No delays."
Negativ: "It was nothing I did not like this time."

Positiv: "nothing"
Negativ: "everything"

Positiv: "coffee, snacks."
Negativ: "No free wine :-), unlike in flights with Lufthansa or AUA"

Positiv: "Decent new airplane. Nothing else really stands out"
Negativ: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"

Positiv: "I've had two LOT flights and both have been very pleasant. Language was my biggest worry but almost everyone speaks English to a degree. The seats had more room than most domestic American economy flights...very good."
Negativ: "I have nothing bad to say."

Positiv: "It was very pleasant flight"
Negativ: "Crew atmosphere"

Positiv: "I got to Warsaw safely."
Negativ: "The flight was delayed 3 hours."

Positiv: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Negativ: "Lost my seat that I pay for it after volunteer to help!"

Negativ: "Die Maschine hat ihre besten Tsge schon gesehen"

Positiv: "The actual flight was fine. Smooth flight. Nothing out of the ordinary."
Negativ: "The flight was delayed an hour. The crew in the Kiev airport wouldn't allow check-ins for a long period of time. Many people stood in a long line for at least an hour with no information about why they couldn't check in. When we did check in, they couldn't print my wife's boarding pass for the next flight and told us that we would have to print it at the gate. We found out in Poland that she was missing an eTA number necessary for her to fly into Canada. With the flight delay and lack of information, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration."

Positiv: "Friendly professional crew. Clean aircraft. Very good ticket price."
Negativ: "Hard to check in online from hotel in Munich. Hard and confusing where and how to check in at Munich airport and very time consuming. Having to pay $20 per bag but not at the check in counter but at another counter and then at the gate counter being call up to get checked that we did pay the $20 for the bags. Made me feel 3rd class."

Positiv: "Well air conditioned plane. Prompt service"

Negativ: "Bad flight dirty carpets Kosher Food was not good at all"

Positiv: "Spacious leg room"
Negativ: "No head support & no back tilting of seats"

Positiv: "it was fine and my luggage arrived"
Negativ: "seats no food"

Negativ: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"

Positiv: "The landing was little hard."

Positiv: "New dream liner from Boeing."
Negativ: "Food."

Positiv: "DIE CREW WAR ZUVORKOMMEND UND HERZLICH"

Negativ: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"

Negativ: "viel zu laute Ansagen, und die Klimaanlage tropfte Eiswasser auf meinen Sitz."

Negativ: "Delayed a lot in Warsaw airport."

Positiv: "Unlike US Airlines where they do nothing on a short flight, they served a snack and drink on a 40 minute one."
Negativ: "I have no negative comments."

Positiv: "I guess the plane could have been cancelled, so I should be happy with that."
Negativ: "Both planes were late taking off. My wife and I both checked our backpacks, her's made it, mine did not. If my bag comes in they will not deliver it unless someone is there to sign for it. That doesn't work well as we are on vacation and have plans/appointments to be out all day. I'm not sure if I'll ever see my bag again. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."

Positiv: "Everything was great, except the food which was a bit weird."

Positiv: "Comfort and crew excellent"
Negativ: "Food not as good as Turkish air"

Negativ: "Flight from Warsaw was delayed , which was a bummer and was a bit inconvenient . So delayed was my flight from Warsaw to Vienna on June 12 ."

Positiv: "Newer planes"
Negativ: "We used to fly with LOT often but they are unreliable airline. We had numerous problems. Staff is not very helpful, flights are often late, …. but after we got stuck in Warsaw for 10 hours with 2 kids because connecting flight was canceled we started to use different airlines. Usually we buy 3 to 5 tickets and this year we try LOT again because of price. NEWER AGAIN WE WILL SPEND ANY MONEY WITH LOT. Yes, they have new planes but they still operate under old habits. This time we got stock in Warsaw for more than 7 hours because our connecting flight was once again canceled and the next available flight vas late. NEVER AGAIN, WE ARE DONE WITH LOT FOR GOOD."

Positiv: "They let me sleep, which I needed by that time. They made inquiry for me of costs of taxis in Moscow. First rate service."

Positiv: "Short quiet comfortable flight"
Negativ: "Boarding calls were not clearly announced. Business class was called and then...nothing until LAST AND FINAL boarding call. Almost missed the flight waiting for boarding call for non-business class. Very annoying"

Positiv: "They cancelled my flight and rebooked me for a worse flight without any compensation."

Positiv: "Very good service and on time."

Positiv: "Flight went smoothly and most important on time.Entirre crew was very kind and helpful. I really enjoy my flight. Thank you !"
Negativ: "I do not have any complaints."

Positiv: "The fact I could get off the plane quickly. And that was it."
Negativ: "Boarding-crowded people with very poor management. No separate queue for status members (in theory there was but you had to fet through lone of people anyway). Pushy selling gate upgrades for ridiculous prices. Flight was almost full so I asked for an upgrade but obviously was refused (which doesn't really surprise me) but when I asked if there would be any discount for StarAlliance gold status member they said of course... Not. Plane was disgusting and filthy. My traytable was dirty underneath and I had to clean it myself as crew did not respond for 7 call bells over around 60 minutes. A/C vents were dirty and there were clusters of dusts visible. One of my co-passengers was a dead bug between the inner and outer window. First drinks were served after 1.20h and food 2.50h. You can only get cheap wine or beer for free. If you fancy not-so-fancy Gin and tonic you need to pay separately for both. Entertainment was very limited. No WiFi. With my breakfast I got a piece of foil packaging served in-between leaves. Food was edible but of a quality of convenience store ready meal. Only 2 cabin crew were nice and competent. Rest was total opposite. LOT should call they B787 a Dreamfailure or Nightmareliner rather than a Dremliner."

Positiv: "Check in and boarding went smoothly. Both ground and flight crews were very friendly and helpful.. Price was very good."
Negativ: "Seats weren't as cramped as on most airlines but still not spacious."