Large knee space. Good food, accommodating staff.
Everything. Was great except the delay.
Positiv: "the food and the business seat is very good."
Negativ: "the entertainment must be update more."
Positiv: "The first meal was awesome! The second one was so-so."
Positiv: "Food was good."
Negativ: "Not enough soft drinks and ice has to be asked for."
Negativ: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Negativ: "I’ll use Korean Airlines again!"
Positiv: "Plane in excellent condition. Service outstanding."
Negativ: "Nothing special about the food, but it's not a big deal. Would fly them again."
Negativ: "More water"
Positiv: "Good food. Good communication."
Negativ: "More water."
Positiv: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Negativ: "Seats could always be more comfortable."
Positiv: "service/food excellent"
Negativ: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Positiv: "Overall good, comfortable, nice and food and entertainment was very good quality."
Negativ: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Positiv: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Negativ: "My son's entertainment console had some issue."
Positiv: "Clean comfortable"
Negativ: "Vegan meal option needs more veggies"
Positiv: "Great customer service on the plane and in person."
Negativ: "Very long trip."
Positiv: "Service was great. Food was good."
Positiv: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Negativ: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Positiv: "Selection of movies are great. They are new release and blockbusters"
Negativ: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
Positiv: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Positiv: "Got exit row seat. No extra charge."
Negativ: "Everything was great"
Negativ: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Positiv: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Negativ: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Positiv: "Customer service is very good"
Positiv: "I liked the seats and the comfort."
Negativ: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Positiv: "쾌적하고 승무원 서비스는 좋음"
Negativ: "식사가 맛과질이 떨어진다 정성이없이.."
Positiv: "acomodations was awesome!!!"
Negativ: "temperature was not consitent"
Positiv: "The flight attendant uniforms"
Negativ: "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
Positiv: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Positiv: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Positiv: "Comfortable, easy, great service."
Negativ: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Positiv: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
Positiv: "Boarding orderly"
Negativ: "Cold food"
Positiv: "Seats more comfortable than other planes"
Negativ: "Coach seats were adequate, but for a long flight it is hard to be really comfortable."
Positiv: "Excellent Service super"
Negativ: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Positiv: "I had a safe flight"
Negativ: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Positiv: "food selection & crew courtesy"
Positiv: "Except for crying babies, all is well. Commendable"
Negativ: "Same food every year after year"
Positiv: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Negativ: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Positiv: "Food. Polite crew"
Negativ: "Not enough movie options"
Positiv: "Nice service"
Negativ: "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
Negativ: "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
Positiv: "A proactive, kind and proper treat on board"
Positiv: "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
Negativ: "The food was not the best in my opinion, but it was hot."
Positiv: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Positiv: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Trotz zweimaliger Mail und Einstellungen im Profil war keine „dairy free“ Essen möglich :(
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Positiv: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Negativ: "Food could have been better"
Positiv: "Austrian... einfach sehr pünktlich!"
Positiv: "Good amount of leg space"
Negativ: "Leider nicht pünktlich"
Positiv: "entrance with classical music! staff was friendly. probably in top 5 flights"
Positiv: "The plane was comparatively clean"
Negativ: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Positiv: "Nice flight attendants,"
Positiv: "crew was great ,seats was better than good"
Positiv: "Perfect timing between flights."
Negativ: "A small sandwich would have been nice:)"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Positiv: "Freundlichkeit der Crew."
Negativ: "Die Turbulenzen. Leider nicht beeinflussbar."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Flight time was quite good"
Negativ: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Positiv: "New dream-liner from Wew to ORD"
Negativ: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Positiv: "Comfortable seat."
Negativ: "Quality of red wine"
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Um diese Zeit wird das Programm abgespult, da erlebt man selten highlights. Allerdings war die abgespulte Leistung i.O."
Negativ: "Leider war das Flugzeug sehr voll, somit war es unangenehm eng."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Negativ: "Alte Maschine. Ein Stück abgepackter Kuchen"
Negativ: "One hour late for take off..."
Positiv: "Nothing. See below."
Negativ: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Negativ: "das essen und Service in der Business class lässt mittlerweile immer mehr zu wünschen übrig. statt Verbesserungen wird hier anscheinend auch schon immer mehr der sparstift angesetzt."
Positiv: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Negativ: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Negativ: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Negativ: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Positiv: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Negativ: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Positiv: "Mehr oder weniger pünktlicher Abflug und Ankunft, der Flug kurzweilig und aufmerksames Mitarbeiter."
Negativ: "Etwas mühsames Boarding, aber auch das war kein wirkliches Problem"
Horrible customer service.
Boarding war einfach nur Chaos 😔
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
Gepäck kam leider nicht an und wir wurden erts nach langem warten informiert. Swissport team hat aber einen fantastischen Job gemacht und unsere Lost&Found Formulare mit uns ausgefüllt.
Frankfurt - Paris ist der Business Class lohnt sich nicht - es gibt kaum einen Unterschied!
I’ve contacted kayak several times before my flight from frankfurt to the US. It is ridiculous that Lufthansa sells a flight with a 45 minute layover from a connecting flight, I sent email and calls about my concerns and one person got back to me telling me he will see if he can change my flight and he’ll call me back and said that I should be fine to make it since Lufthansa sells that flight. I never got a call back and had to run through the airport and ask to skip in line at passport check to barley make it to my flight. When I know there was easier connection flights
Long flights should be moreoften snack services
Positiv: "nicht angetreten"
Negativ: "verfallen lassen - nach Köln war es billiger als nach FRA"
Positiv: "Upgrade von Premium auf C"
Negativ: "alles prima"
Negativ: "Hygieneplan scheint nicht vorhanden zu sein. Boarding ohne Abstand und aussteigen unter chaotischen Zuständen. Reihen werden zum Ausstieg aufgerufen, obwohl der Gang noch völlig blockiert ist mit anderen Passagieren. Anti Covid-19-Maßnahmen scheinen hier noch ein Fremdwort zu sein. Sehr enttäuschend und beängstigend. Andere Airlines (Swiss) sorgen für ein besseres Sicherheitsgefühl."
Negativ: "Essen wurde nicht ausgeteilt"
Positiv: "Small plane, decent space, short flight."
Negativ: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."
Positiv: "Best flight crew I've ever had."
Negativ: "A free upgrade to first class"
Positiv: "Crew war nett!"
Negativ: "War eigentlich alles in Ordnung!"
Positiv: "Great service."
Negativ: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Positiv: "Tolles Personal"
Negativ: "Leider sehr unruhiger Flug, starke Kurven, viele Vibrationen"
Negativ: "The in-flight snack - choice of two disappointing sandwiches."
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Positiv: "To not have 3 hours delay or at least be notified ahead of time"
Positiv: "professioneller Empfang am Gate trotz Verspätung infolge Verspätung des vorausgehenden Fluges..."
Negativ: "Food could be better"
Positiv: "Soweit ok für die kurze Strecke"
Negativ: "Mehr als 2h Verspätung"
Positiv: "Good service."
Positiv: "Crew war sehr aufmerksam"
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "Flight on time"
Negativ: "UAL sucks, as expected."
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Short flight with swift and effective service"
Positiv: "Smooth flight. Friendly staff"
Negativ: "Von drei Flügen auf der Strecke Bali-FRA war einer von Lufthansa ausgeführt und der einzige verspätete gewesen. Leistung - OK, mehr kann ich nicht sagen."
Negativ: "Two flights same food... Too bad"
Negativ: "Flight was canceled one hour before departure. There was no explanation except that the crew decided not to fly from Boston to Washington DC. We waited for two hours in a line to get rebooked. We lost our tickets on another flight connecting us to our final destination. Therefore, we had to re-book that flight and incur charges. Lufthansa Considers this consequential loss not responsible for fees incurred. This service is unacceptable and will make us reconsider ever flying this airline again."
Positiv: "Es erübrigt sich jeder Kommentar"
Positiv: "the service from boston to frankfurt was flawless, great crew, great entertainment."
Negativ: "i was promised the business lounge when i got to Riga because of the lengthy connecting time, i was refused entry and 2 out of the 3 staff were very rude and dismissive. my upgrade included the use of the lounge at both ends of the business class, i understand that it maybe should not of been promised but thats not what happened. i was very tired and ended having to walk round concourse A for 4 hrs with nowhere to go."
Positiv: "Verpflegung am Board war gut und Personal sehr freundlich gewesen. Sehr schnelle und kompetente Abwicklung beim Boarding."
Negativ: "Die Verspätung ist natürlich immer nicht gut, aber für uns war dies kein Problem gewesen. In 99 Prozent kann auch die Crew sehr wenig dafür."
Positiv: "The airplane too small the seat too tight"
Positiv: "In the end I made the flight."
Negativ: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Positiv: "Das Flugpersonal war freundlich und verbindlich. Die einzige Ansage aus dem Cockpit war eine Kurzansage: 20 Sek und zwar 20 Minuten vor Landung. Das hat sich überheblich angefühlt. Ist Piloten und Copiloten bewusst, wer deren Gehalt zahlt?!"
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Positiv: "Sehr freundliches Flugpersonal, hoher Comfort auch in der Economy Class, Vegane Essensoption war sehr gut"
Negativ: "schlechtes catering in business class. service ist absolut unpersönlich. hier stimmt preis Leistung überhaupt nicht"
Positiv: "sehr aufmerksam"
Positiv: "Flugpersonal war OK. Sehr gute Unterstützung bei den Problemen mit der Austrian Airlines"
Negativ: "Es gab einen Swandwitch. Für die kurze Flugdauer völlig ausreichend"
Positiv: "I didn’t go see above"
Positiv: "Reibungsloser Ablauf, pünktliche Flugzeiten, guter Service"
Habe flug verpasst, Anschluss von Brest war zu knapp (30') mit 10' Verspätung v Start
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Negativ: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Negativ: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Positiv: "The crew and the food were great!"
Negativ: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "Very friendly crew"
Negativ: "In-flight system had some errors"
Negativ: "Delay in take off 45 min!!!!"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "The crew was great"
Negativ: "1-2 +cms leg space"
Positiv: "Freundlichkeit des Personals"
Negativ: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Negativ: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Positiv: "More space in business class (777-300) than many other airlines."
Negativ: "Entertainment very limited. No adjustable air vents in this aircraft"
Positiv: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Negativ: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Positiv: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Negativ: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Negativ: "More options for gluten free food. Always get the same dish"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Plane is old and entertainment facilities are no longer appropriate"
Negativ: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Tight seat, was moved out of exit row because of my age"
Negativ: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Positiv: "Friendly attendants, entertainment variety"
Negativ: "Comfort, food could have been better."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Positiv: "Crew was friendly and attentive but hard to understand"
Negativ: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Negativ: "They lost my luggage :("
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Food and entertainment was awesome"
Negativ: "It's awfull to sleep. Very unconfortable."
Positiv: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Negativ: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Positiv: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Negativ: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Negativ: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Negativ: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Positiv: "Over all pretty good for price."
Positiv: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Negativ: "Check in process was easy. The flight attendants are all very helpful and kind."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "The food was okay and the staff were friendly."
Negativ: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Positiv: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Negativ: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Positiv: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Positiv: "The free glass of red wine when the plane finally took off."
Negativ: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Negativ: "No offer of snack with no egg in it."
Negativ: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Positiv: "That flight have been short"
Negativ: "Fly attendants have been in hurry when they served snack"
The business seats were modern and comfortable. I felt the meals were rushed; didn't finish the salad before they brought dinner; and didn't get offered a glass of wine during dinner, and asked about desert before finishing dinner. Meal was not a relaxing experience. The entertainment on monitor locked up several times while watching a movie; my wife had same experience watching a t.v. show.
I did not like it at all. I had to use the restroom and I was in Rio eight I walked to the front bathroom and the students was extremely rude and yelled at me to go back to the other bathroom in the back of the plane. It was a long walk and someone tripped me and then I had to wait 10 minutes and I felt really sick. I really had to go to the bathroom and I couldn’t wait. She was awful I’ve never had a stewardess that route in my life and I fly often. In addition since COVID-19 they have used a chemical for the cleaning that my husband is extremely allergic to. Every time we fly American and we do so very often he starts sneezing.
I liked watching TV on the AA app. I didn’t like that the flight attendant assumed MY bag was the one that overcrowded the overhead bin and took it up front. I understand a crying baby but when it’s excessive, maybe the flight attendant can offer some assistance to the family to calm the baby down or help them in general and remind the family that there are other passengers on board
Negativ: "Service and media"
Positiv: "Crew was good and mostly attentive."
Negativ: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Negativ: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Positiv: "I got there safe!"
Negativ: "I f plane had slowed downed during turbulence."
Positiv: "I got an unexpected box lunch. Food was good. Thanks."
Negativ: "Seats were cramped. A little more elbow room would be welcome."
Negativ: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Positiv: "On Time Departure / Early Arrival. Pleasant Crew"
Positiv: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Negativ: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Positiv: "It was a safe flight back to the Phoenix thank you."
Negativ: "More ethical vegan options."
Positiv: "On time"
Negativ: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Negativ: "Old plane. No seatback entertainment available in plane."
Positiv: "Smallest seats of any airline I've recently traveled on"
Positiv: "The flight was good."
Negativ: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Negativ: "kleines Frühstück für umsonst"
Positiv: "Comfortable seats, nice crew, decent entertainment."
Positiv: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Negativ: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Negativ: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Positiv: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Negativ: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "Good entertainment. Gate agents friendly and efficient"
Positiv: "Friendly attendants"
Positiv: "Everything went smooth and fast"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "Crew was amazing"
Negativ: "Felt very uncomfortable on that seat me and my girlfriend. We got delayed before taking off And our first flight from SF to Miami we got delayed an hour after landing before exiting the plane!"
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Negativ: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Positiv: "Efficient, nice crew."
Negativ: "Seats were rock hard. Terrible situation for a long flight."
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "Staff is friendly and helpful, great attitudes"
Negativ: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Positiv: "The flight crew did a good job."
Negativ: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Positiv: "On time departure and arrival."
Negativ: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Negativ: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Negativ: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Negativ: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Negativ: "Flight was overbooked"
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"